Store Manager Customer Service
Resume:
Dorsey
Newhouse
C u s t o m e r F i r s t M a n a g e r, S h r i n k M a n a g e r
ABOUT ME
ad275i@r.postjobfree.com
Charleston/WV/25304
Seasoned Store Manager specialized in
management of retail locations. Polished
professional skilled at training employees on
exceptional customer service etiquette and sales
techniques. Gifted in overseeing all facets of
customer-facing and back-end operations.
linkedin.com/in/dorsey-e-newhouse-0b5a331a3
26 years’ experience in Business and Safety
Food Safety Champion for the District for 3 yrs.
D N
SKILLS
E D U C A T I O N
Md1 Management in Leadership
Store Management Program
2014/2014
General Studies
Walton High School
1986/1988
E X P E R I E N C E
Assistant Store Leader
Kroger / Charleston, WV/ 2014 to Present
• Assist with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and profit results.
• Assess daily the stores' ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance.
• Assist with coaching and development of store associates through both formal and informal interactions.
Vice President \Share Holder
Event Security Professionals/ So. Charleston, WV/ 2014 to present
• Administers internal control programs to facilitate the operational or administrative requirements of the contract.
• Engages subordinate Managers and Security Operators to ensure contract compliance and define performance expectations.
• Receives and executes such technical directions as the client may issue within the terms and conditions of the contract.
• Ensure sound business practices are deployed to comply with financial performance projections.
• Maintains high standards of competence through such instruction and training for the Managers, Supervisors, and Security force.
• Provides direct management to subordinate personnel. Store Manager
Piggly Wiggly/ Charleston, WV/ 1997 -2014
• Supervise, direct, and manage all phases of the assigned stores in a manner designed to obtain the highest possible sales and gross margins; control labor and other operating expenses and maximize the overall store shopping experience and performance, using the Piggly Wiggly programs as well as personal knowledge and experience in retail operations.
• Responsible for developing, promoting, interviewing, hiring, and training new store personnel; planning, assigning, and directing work and responsibilities; appraising performance; rewarding and coaching employees; addressing complaints and resolving issues.
• Reviews and adheres to all local, state, and federal health and civil code regulations including full compliance with all applicable laws pertaining to safety, health, sanitation, and regulations in all assigned stores.
Forecasting
7 / 10
Analytical Thinker
8 / 10
Team Building
9 / 10
Policy and Procedure Enforcement
Policy and Procedure Enforcement
10 / 10
Recruiting and Hiring
6 / 10
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