Curtis Newman

Woodbridge, VA

Contact: 703-***-****

Email: ad275h@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/curtisnewman

Summary:

15+ years’ experience as Technical Support Specialist with a proven track record of delivering exceptional technical assistance and problem-solving skills to ensure efficient and reliable environments.

Strong experience in diagnosing and resolving hardware and software issues, optimizing system performance, and providing top-notch customer service.

Proficient in troubleshooting a wide range of IT-related problems, from hardware to software issues.

Highly skilled in remote and on-site support, delivering exceptional customer service.

Strong knowledge of diverse operating systems, applications, and IT best practices.

Minimizing downtime and maximizing user productivity through proactive maintenance and responsive support.

Excellent communication and interpersonal skills for effectively collaborating with end-users and cross-functional teams.

Skills:

SCCM for patch management and remote control, VMWare ESXi, Active Directory, MAC OSX and macOS, MDM JAMF and MobileIron, Office 2010 to 2016/O365, Windows Server 2012, 2016, Windows 10, LAN, Exchange, Google G-Suite, Citrix 5.5 and 6, PowerShell Scripting, VDI,, WSUS, BigFix, HP and Dell servers, Cisco Unity and Call Manager ver 8 to 11, Avaya IP Office Avaya Communication Manager (IP and Digital versions), FreePbx, Juniper, Cisco, Sonicwall and Sonicpoint, VPN, VoIP SIP, Veritas Backup Exec,SSL VPN, Cylance, Nessus, Azure and AWS, Datacenter (Cabling, Cross connect etc…)

Audio Visual includes: AMX, Crestron, Extron Switchers, Verizon Bluejeans, Teams, WebEx.

Education and Training:

Macintosh Advanced Networking, 1998

Writing Skills, Excel Intermediate, Access Beginner

A+ Certification 1997

Cisco Call Manger ACCMU 2006

Network+ Certification 1999

Quality Assurance (Unisys) 2003

CMMI (Unisys) 2003

Lean Six Sigma White Belt 2007

Professional Experience:

Opus Interactive Nov 2022 – Mar 2023

Systems Engineer

Server builds Physical/Virtual, Veeam B and R, DNS Management, IPAM, Email, Domain Transfers, Domain setup, Email setup, vSphere Adds/Moves/ Changes, pfSense Firewalls, Build Client Networks internal, VDI’s, Confluence, Jira, WHMCS, Slack, Bluejeans.

Transcend LLC/NIH Oct 2021 – June 2022

MDT/SCCM for OSD Specialist and Systems admin

Managed 2 Windows Imaging MDT servers for 4000+ systems for 2 IC’s and JAMF for iOS.

Image Mac systems with JAMF, including iPads and iPhone's.

Remediate security vulnerabilities found through BigFix

imaged systems when needed. Add MAC Addresses via Cisco ISE and Systems in AD

BSKB LLC Aug 2020 – Oct 2021

Systems Engineer III

Primarily as a subject matter expert in a diverse range of Network Services, Systems Administration, Hardware Management, Security, and Telephony.

Projects: infrastructure, and capacity planning.

HPE Simplivity- Management and maintenance.

VMware 6.7- install configuration and management.

General troubleshooting within the firm (copier, fax, printer and scanner).

General Network development.

MS Exchange 2019 and office 365.

Day to day operations: support end users on software and hardware.

Implement new/maintenance IT documentations.

Implement training on new IT tasks.

Monthly duty Tech rotation.

Image/clone Desktops and Laptops.

Adds, Moves, Changes to users.

Installing new workstation, laptop and phone.

Backup Disaster Recovery Middletown VA.

VEEAM Network Backup software –Management.

Mimecast SPAM filter - management.

myBSKB Share Point – management.

Automate ConnectWise- install configuration and management.

Threat Locker - Install configuration and management.

Cisco Call Manager phone system – management.

Huntress - Install configuration and management.

XMeduis FAX- installs configuration and management.

FTP - Install configuration and management.

Terminal server’s farm,

SQL design, development, configuration and maintenance.

Patricia- installation configuration and troubleshooting.

Network security (share folders and rights).

AD Development and Support (account creation, rights, memberships, DNS, DHCP).

AD Group Policy configuration and maintenance.

General system maintenance (all physical hardware).

General hardware and software updates.

Administration of the following client/server applications such as WinScribe, Elite, CPI, Carpe Diem, BillBack, BarTender, eCopy, ShareScan and TrackIT.

AT&T hotspots support.

BSKB Cell phones list/inventory for partners, attorneys, directors and managers.

Update production server inventory list.

Update hardware inventory list.

Update network Diagrams.

BSKB LAN, WI-FI (Staff and Guest).

Keep track of certs, external DNS by ARIN.

VOIP setup with Jabber for incoming and outgoing calls.

Cisco firewall, router and switches, maintenance.

Cisco ISE, Prime, Meraki Wireless LAN controller and access points.

Audio/Video conference room maintenance Expressway-E

USPTO Jun 2019 – Sep 2019

Enterprise Analyst

Managed C3 Command Center Omi (Operations Manager) Alerts, F5 systems and Site Scope.

Open tickets as needed for the teams responsible for the alerts.

Open SAIR’s for each alert requiring team intervention to fix servers, storage and or database issues.

Check DOSP requirements for new systems and review for USPTO requirements.

MicroAutomation, Inc. Oct 2017 – Jan 2019

Systems Engineer

Managed Servers 2012, 2016, FTP, Web, External AWS, Office 365, Manage ESXi Cluster.

Manage our Asterisk Phone system FreePBX, along with other test phone systems e.g. Cisco CUCM, test our E911 NG Solutions as well as built them out for customers and setup onsite.

Managed WSUS Server updates for Windows 10 Desktops and Laptops as well as trimmed down Windows 10 Clutter with PowerShell, all systems use Bitlocker.

TCB Inc./Worked for MSP Jul 2017 – Sep 2017

Network/Systems Admin

Served and provided support for many clients’ needs for Server, VMWare, Exchange, O365, G-Suite, Rackspace, SharePoint, Mac OSX, Hosted Exchange, Firewalls, installed and re-installed Windows 10 systems for clients and joined to various domains and email clients.

Integreon Jan 2017 – Jul 2017

Systems Administrator

Primarily served on an infrastructure-based position, performed end-user support I was one of two IT professionals onsite and often supported users at other sites as well.

I provided infrastructure support for data forensics and processing applications that the company used.

Physical and virtual servers were created; VDI systems for our India and Philippine users Specifications were dependent on user requests.

Responsibilities assigned, were Citrix, VMWare, VEEAmOpenDNS, Dell Desktop Authority Absolute (LoJack), SCCM, CUCM 10.5, SEP Anti-Virus, SEPM (Device Lockdown), Manage WSUS for Windows 10 clients, WSUS, KMS, VEEAM VM backup, CommVault backup, group policy, active directory, storage provisioning, print management, Imaging automation, GFI Events and environment monitoring PRTG.

The company also had a cloud environment and collaboration with the vendor was necessary to ensure proper hosting.

USDA Jun 2016 – Nov 2016

Sr. VoIP Engineer

Responsibilities included implementing and supporting all VoIP services using Cisco Call Manager and Unity servers. Performed service upgrades to specific sites to bring them into the SIP USDA/FNS VoIP Network. Version used - CUCM 10.5 / Unity 10.5. Cisco IP phones 7975, 7960, 8861, 7937G-(Conference), 8831-(Conference).

Special projects- Turned up of several offices in the Western and Midwest regions of USDA FNS 7975 SIP phones and CIPC Softphones, as well as VTC backup using EX90, Polycom, and Tandberg via BRI. Contract completion status: All projects completed 100% successfully and on time.

RE/MAX Allegiance Jan 2011 – Mar 2016

Senior IT Support Specialist

Supervised 1 IT Tech and oversaw all IT services that included, Avaya IP4XX Phone System, Avaya Communications Manager V 8 to 21 offices via VPN, 2 Collocation centers with 20/5 servers including apple x-serve, 2 Citrix Servers, Building Access Server (similar to Datawatch) and a Fax 2 Email server.

Supported 17 remote offices including their Avaya phone systems, copiers, fax machines, computers all related IT items.

Managed and reviewed all services which I made several changes to now included dissolving a Colo in Virginia Beach which housed the 757 exchange and F2E numbers and moved it to VID’s and to our NoVa Colo. The main server is 2008R2 with AD.

Managed several Sub Companies that worked with us and their systems/servers and Avaya phone systems as well.

Moved all items from Physical to Cloud such as Fax2Email. Currently used Rackspace for hosting emailed.

Used Spiceworks to manage Servers, FOB system, Cameras, DVR’s, printers and other appliances for alerts and backing up config files.

Duel servers were in place that back up to each other for Disaster Recovery nightly even though the servers run a RAID. Used Proxim Wireless and Axis Cameras with Exacq Vision DVR

BridgeStreet Worldwide Mar 2009 – Dec 2010

IT Support Coordinator

Served as the technical support administrator for the corporate office in Herndon, VA plus 16 remote sites across the country.

I supported Active Directory, Exchange 2003 as well as a VM ESX Citrix Farm.

I supported all applications including SharePoint, CRM, Web and other proprietary software.

Supported local and network printing, WAN/LAN over Cisco Phones, Cisco VPN Site-To-Site tunnels and IPSEC, Cisco Call Center/IPCC and other like appliances and applications.

Handled billing, inventory and various other issues users may encounter. I used Spiceworks helpdesk software.

I supported 39 servers at a Co-location Center including Cisco Call Manager Unity/VM and Cisco IPCC/CRS systems. Served as the only admin and supported technician for all sites.

I am familiar with ghost imaging and repaired Dell and IBM Laptops. I supported several models of cell phones and developed a Web version of the IT SOP.

Lerner Corp/Washington Nationals May 2008 – Jan 2009

Senior Network Specialist

Supported 2 separate companies: Lerner Corp and Washington Nationals.

I fielded calls and emails pertaining to various issues from Blackberry, Citrix, MS Office Programs, printing and network issues.

I supported Active Directory and Exchange 2003 as well as 2 Citrix Servers and 2 Blackberry Enterprise Servers.

I supported other hardware and software such as C-Scape ICandy, MagTek readers, Kronos Timeclocks and custom software apps.

I supported local and network printing, WAN/LAN/Satellite, Blackberry’s and Cellphone Billing and inventory, Computers, and various other issues the users encountered.

I used Track-It to log calls and emails. The environment is Dell Servers 2850 and 2950 on the Domain. I also supported a wide variety of other OTS programs and proprietary programs.

Bowhead Support Services Feb 2007 – Apr 2008

Network Support Specialist III

Supported an office of local networked computers (40+ Users), with local TCP printers over Citrix Metaframe XP connected thru a T1.

I supported an NEC/Aspire phone system with a VOIP Gateway between 3 sites. I created PDF Forms that can be filled out and emailed with all info automated with JavaScript.

I supported the office staff with BlackBerry’s at current 4 models via enterprise activation with BES ver.4.

Responsible for various graphics clean up and web content along with CDROM auto presentation.

This was considered a Tier II/III position as I received calls, emails and voicemails for users issues and logged via Service Desk ticketing system.

I also did procurement of Laptops, Desktops, Monitors and other IT equipment.

I used some Cisco switching and routing experience, vlan and Cisco VPN. I coordinated the office move/expansion, floor plans, placement of teledata rack, PRI turnup, T1 upgrade and network state.

AES Corp, Jul 2006 – Jan 2007

A/V Support Technician

A/V Support Technician for the Polycom and Lifesize Room conferencing systems.

Cisco Call Manager and Unity Voicemail Phone System with IPVC MCU Meeting Place conferencing support.

Some limited helpdesk involvement when needed from imaging to VPN and Cisco IP Communicator issues.

I rolled out Cisco video phones (7985) for most of executive management and a few others which lessened his involvement with managing video conferences.

Menusoft Corporation, Apr 2003 – May 2006

Technical Support Associate

A Retail software support technician and product test and development analyst for all aspects of Digital Dining and its interfacing.

Received and tracked calls on a daily basis on various product issues and resolved through testing.

I tested hardware interfacing as well as design. I handled a call volume of 75 to 130 calls a week.

Unisys Corporation, Jul 2002 – Apr 2003

Technical Associate

Worked on the GSA FAME contract providing project assistance for Task Order #6 in Arlington.

As Technical Associate, I worked with a team to create and enhance the GSA Fleet Drive-Thru, Transportation Mgt, GSA-Auction and FEDS Applications UI as Help Desk Developer and Support.

Duties included: Designing and formulating a Helpdesk to support, www.gsaauctions.gov, http://moveit.gsa.gov/tmss/tmss/, http://gsaxcess.gov/fedsweb/fedsweb/ and the Fleet drive-thru website and telex module for Government vehicles.

This would include documentation of design, working with web developers for client issues and changes to the applications. Maintaining and updating images and description files on the Auctions Website and resetting user passwords, Handling customer calls for Government Vehicles for mileage input, and various vehicle information to include, billing, representatives and reports for Managers.

Handled calls for FEDS customers for New User accounts, account resets, navigation and property information.

Handled calls for TMSS for New user accounts for Clients and TSP's (Transportation Service Providers), rate filing and rate questions.

CompUSPA, Apr 2000 – Jun 2002

Desktop Analyst II

Worked with a team of 8 to provide support for all of Arlington County PC users. Worked on various projects, Migration to Exchange and Outlook from GroupWise, Lotus Notes, Police Bait Car Project, Sept 9/11 EOC, PDA task, Dell Procurement. Fiber Optic Conversion, Cisco V-LAN Project, and Novell EU Upgrade. Side work Contract for Arlington Sheriff’s Office on their Electronic Operations Manual on CDROM. Lead on Arlington PC Give-A-Way Project. Video over IP Project.

Contact this candidate