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Customer Service Entry Level

Riverdale, MD
January 30, 2024

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Fort Washington, MD ***** 1-202-***-****

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Successful Company Owner with [Number] years in [Type] industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Company Owner, 12/2020 - Current

Cambell Boone & Lowery LLC – 9005 Rollingwood Dr. Fort Wash. Md. Oversaw daily business operations and financial decisions to drive profitability and growth. Interacted well with customers to build connections and nurture relationships. Developed long-term relationships with key clients, vendors and service providers. Resolved customer service issues with timely and professional resolutions. Implemented business strategies, increasing revenue and effectively targeting new markets. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Negotiated contracts with vendors and service providers to secure favorable terms of service. Managed purchasing, sales, marketing and customer account operations efficiently. PROFESSIONAL SUMMARY


Trained new employees on proper protocols and customer service standards. Hired, trained and managed staff to cultivate productive and efficient workforce. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Built loyal account base and long-term business relationships with accounts. Managed 4 employees by supervising daily tasks.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Motivated employees to consistently improve performance through company-wide incentive plans. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. Mitigated business risks by working closely with staff members and assessing performance. Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Custodial & Facilities Supervisor, 01/2016 - 03/2023 WMATA – 600 5th Street NW. Wash. DC.

Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets. Replaced and refilled paper towel and toilet paper dispensers for users convenience. Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash. Emptied trash cans and recycling bins to keep building clean and free of germs. Checked in and stocked inventory throughout facility. Reported damages and hazardous conditions to management for further action. Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Followed safety protocols and safe use of protective gear to prevent injury to self and others. Kept public pathways clear of safety hazards and spills with regular checks and attention. Reported vandalism or other damage to property to supervisor. Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors. Identified repair needs and major maintenance concerns, and escalated issues to management. Used power scrubbing and waxing machines to scrub and polish floors. Supervised supplies in inventory and submitted reorder requests. Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

TDL Home Improvement Specialist, 03/1989 - 06/2006 Self Employed Services – 2137 10th Av. Huntington WV.20751 Cleaned and disposed of debris to maintain safe and clean working environment. Completed remodeling of residential bathrooms, kitchens and basements. Built and installed cabinets, countertops and shelving to provide additional storage and working spaces. Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.

Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge. Demolished and dismantled [Type] structures to prepare for remodel. Managed project timelines and resources to complete projects on schedule and budget. Checked for plumbing issues to replace or repair faucets and pipes. Performed cabinet installation, door hanging and room framing. Operated back hoe and [all hand tools] tools to install structures and fixtures such as windows, frames, floorings and trim.

Handled prep work for remodeling projects by plastering, sanding and finishing. Inspected job site throughout renovation process to verify quality standards. Prepared cost estimates for labor and materials to help with planning. Communicated regularly with clients to discuss progress and address any concerns. Inspected and tested fixtures and systems after installation to confirm proper and safe functioning. Created custom pieces to provide unique and personalized touches to living spaces. Spread adhesives on flooring to prep for tile installation. Managed multiple projects, enforcing adherence to building codes and regulations. Interviewed clients to determine remodeling needs, budget and financing needs. Collaborated with architects, designers and homeowners to meet project goals. Developed innovative strategies to reduce material costs while increasing efficiency. Collaborated with teams to prepare building sites and support needs of project managers, supervisors, carpenters and framers.

Used rigging hardware and cranes to help erect, level and install building framework. Concrete Finisher Supervisor, 04/1983 - 01/1988

B Frank Joy. Inc – Cheverly Md.

Troweled and finished concrete to create textured or decorative surfaces. Demolished and repaired old concrete surfaces.

Prepared and placed concrete to create sidewalks, driveways, or patios. Set wood and other forming materials to prepare for concrete pours. Installed rebar and molded expansion joints and edges for concrete projects. Shoveled materials such as dirt, gravel, and asphalt. Cut, chipped, or sawed concrete to create desired shapes. Installed forms for shaping, insulating, or creating decorative effects in concrete. Handled repairs on concrete finishing equipment, keeping tools operational. Maintained clean, safe worksite for team safety and to help keep projects on-track. Wore correct clothing and protective equipment for jobs. Mixed, spread, and patched concrete to specifications. Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms. Measured and marked areas for deploying concrete.

Inspected concrete structures for complete fills, defects, or damage. Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.

Measured precise amounts of concrete and verified levelness to improve quality of finished product. Adhered to safety and reporting procedures.

Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Applied contraction, construction, or isolation joints in appropriate areas and situations. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Observed manufacturer's safety procedures and corporate standards for pouring and finishing. Estimated materials and labor costs for concrete projects to manage project budgets. Engaged with customers and subcontractors and provided timelines for project completion. No Degree: Building Maintenance Engineer Certification, 04/2008 Prince George's Community College - Upper Marlboro, MD Business Launch

Investor Relations

Employee Motivation

Interior Decorating

Recruiting and Training

Policy and Procedure Implementation

Company Standards Enforcement

Business Growth

Company Promotion

Company Policy Compliance

Company Inventory Oversight

Improve Performance

Business Leadership

Budget Controls

Desktops, Laptops and Mobile Devices

Mathematical Calculation and Reasoning

Price Structuring

Records Organization and Management

Performance Monitoring and Evaluation

Organizational Structuring

Oversee Administrative Functions

Strategize Business Plans



Motivational Leadership

Operational Efficiency

Corrective Actions

Regulatory Compliance

Team Management

Personnel Scheduling

Advertising Initiatives

Market Research

Compliance Requirements

Manage Operations

Payroll Administration and Timekeeping

Database Maintenance

Management Training

Finance and Accounting Oversight

Operations Oversight


Materials Planning and Logistics

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