Gloria N

Garfield, NJ

Telephone: 201-***-**** Email: ad274a@r.postjobfree.com

CORE SKILLS

A Senior Business Analyst with 6 plus years of experience working on IT projects in Agile Scrum environment.

Experienced in creating, updating and maintaining High Level Requirements, Detailed/Functional Requirement Specifications, Gap analysis, Process documentation and flow diagrams.

Experienced in performing data analysis using SQL queries and MS Excel.

Strong analysis skills; ability to create business analysis from scratch, ability to troubleshoot data quality issues.

Excellent problem solving and attention to detail, able to manage multiple deadlines/projects and keep key players informed.

Proficient in using MS Visio, PowerPoint, MS Office Suite, MS SharePoint.

A PROFESSIONAL EXPERIENCE

Supportive Hands Homecare Macungie, PA May 2018 – Present

S Senior Business/Data Analyst

Collecting and analyzing vast amounts of raw data related to population health, claims, eligibility files, quality, clinical feeds etc. and turning it into tangible deliverables in the form of reports and dashboards for management

Working closely with compliance team members as well as other business functions to investigate and resolve compliance issues, implement policies and procedures, and administer the compliance program

Assisting leadership across the enterprise with managing process documentation and establishing comprehensive approaches to track and monitor final document updates and approvals

Conducting requirements gathering sessions with the stakeholders and documenting detailed requirements for making enhancements to the company’s web portal with a special focus on the homecare services

Working closely with the developers to ensure the changes are incorporated as per the specifications provided by the business stakeholders

Assisting the stakeholders from HR department in analyzing and documenting the existing process flow for recruitment of caregivers and recommending improvements

Coordinating with the stakeholders from HR Department in designing and creating various employment forms and questionnaires

EDUCATION

09/2023 Bergen Community College, Paramus, NJ – Broadcast Journalism

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