Shanice Mock

Portsmouth, VA *****

ad2749@r.postjobfree.com

+1-757-***-****

Hello, my name is Shanice Mock, and I have excellent customer service experience,I have painting experience,housekeeping,fire watch,laborer and I’m good at anything I put my mind to. Here are a few formatted details that outline my amazing work ethic. I’m very outgoing and ambitious in any customer service interaction issue. Providing all support to employees, and management regarding any customer interaction in any fast-paced environment. Faxing, emailing, and printing of all important documents as requested, alongside updating all inventory in the company’s database. Performing all clerical duties as needed, while keeping up with all tasks and/or incentives that were presented throughout the week.

Work Experience

Patient Driver

Via Transportation - Norfolk, VA

November 2023 to Present

Assisting patients in and out of my vehicle

Responsible for safe, courteous and efficient transport of customers Receives assignments in specific written and/or oral instructions. Responsible for getting patients safely to their pick up and drop off location Have good customer skills and patient friendly

Driver

Uber

August 2023 to Present

Responsible for picking up and dropping off customers to their destinations. Responsible for taking the fastest and shortest routes. Keeping the vehicle clean and in good working order. Painter/assembler/shipping

Flowserve - Chesapeake, VA

April 2022 to October 2023

Mix and prep paint

Brush and roll pumps and floors walls and signs inside warehouse and paint booth Applying touch up paint to cover scuffs and marks

Learn how to use a spray gun and how to clean it

Using proper crane equipment to lift and move pumps Using the proper tools to drill the correct holes on pumps and cutting the proper size wood pieces Learning how to read and understand paperwork and label and basic understanding of the painting process

Maintaining a clean and organized work environment Using a heat pressing machine to seal kits for pumps Labeling products before being shipped

Using hand tools and power tools for equipment being prepared to be packaged and shipped Building smp pumps

Reading label

Use strong problem solving and thinking skills when unexpected issues occur prepare and process shipping documentation

process outgoing and inbound shipments

Painter/Laborer

Q.E.D. Systems, Inc.

January 2020 to December 2021

Applying protective coating using rollers paint brushes and pumps Sanding off old paint and smoothing out areas for new paint Grinding areas to help remove paint or before being painted Insulating pumps before they get painted

Prep work for painting

Mixing paint with the proper tools

Using Power tools

Removing old paint

Understanding the different types of paint

Cleaning and taping job site to be painted and closing off areas to be secured Using putty to repair cracks

Able to climb ladders and scaffolds

Made sure tanks were free of trash and debris

Washed & cleaned out oil

Looked out for moving objects such as, jlgs and cranes Made sure work space was clear and free of hazards Guiding moving objects and directing traffic

Using the proper paints on surface and knowing how to mix the proper amount bases of two part paints Responsible for cleaning paint spills and learning the proper way to dispose paint and where to store paint Made sure to have ventilation and testing area before being painted Technical Support Analyst

DOMA TECHNOLOGIES

March 2019 to January 2020

As a Call Center Coordinator here at Grand Furniture, I answered around 100-200 inbound calls, and made about 100-200 outbound calls assisting customers with all basic account information. Scheduling deliveries and instore pickups of all newly purchased furniture throughout each day. Issuing payments, alongside of opening service claims regarding warranties and insurances on all new and past purchased furniture items. While providing support to all customers that may need assistance with item selection throughout the company.

Call Center Collector

CKS FINANCIAL

August 2018 to February 2019

As a Call Center Collector here at CKS Financial I distributed letters and contacted all delinquent borrowers regarding pass and/or recent debts. Documenting all calls and confirming payment deadlines for all overdue loans. While performing all clerical duties faxing, emailing, and logging all important data in the database.

Customer Care Agent

CONTINUUM

April 2017 to June 2018

As a Customer Care Agent here at Continuum, I aided all customers and patients by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge. While routing all incoming calls to the most qualified personnel and departments within the company. Alongside consistently exceeding revenue quotas by promoting products and services during routine calls. Housekeeper

Integrity Staffing Solutions - Norfolk, VA

July 2016 to October 2016

Delivering items to guests

Emptying trash Restocking supplies

Making beds and changing linens

Vacuuming sweeping and mopping floors

Cleaning and Disinfecting bathrooms and countertops Dusting and deep cleaning Firewatch/Helper

General Dynamics Information Technology - Norfolk, VA November 2015 to June 2016

Responsible for maintaining a safe and hazardous environment. Stopping fires from spreading by using the proper techniques and knowing the different types of fires Always alert at all times

Having fire equipment beside you at all times

Knowing all the fire procedures

Staying on job site while work is being performed and 30 mins after work is done for cool down Made sure tanks were free of trash and debris

Washed & cleaned out oil

Looked out for moving objects such as, jlgs and cranes Made sure work space was clear and free of hazards Guiding moving objects and directing traffic

Education

HIGH SCHOOL DIPLOMA

OSCAR F. SMITH HIGH SCHOOL

September 2010 to June 2014

Skills

• Detail Oriented / Organized

• Word

• Excel

• Accountant Experience

• Clerical Duties

• Data Clerk Entry Experience

• PowerPoint Proficiency

• Shipping & Receiving

• Pallet Jack

• Materials Handling

• Hotel experience (1 year)

• Industrial painting (3 years)

• Power tools (3 years)

• Cash handling (1 year)

• Telemarketing (2 years)

• Computer skills (2 years)

• Assembly (1 year)

• Packaging

• Driving

• Technical Support

• OSHA

Certifications and Licenses

CPR Certification

Driver's License

Forklift Certification

Assessments

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

November 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

April 2021

Level of motivation and discipline applied toward work Full results: Proficient

Customer focus & orientation — Proficient

November 2023

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Early childhood development — Proficient

December 2023

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Work style: Professionalism — Proficient

January 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

October 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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