KW Karen Welter

Chicago, IL ***** 773-***-**** ad273j@r.postjobfree.com

PROFESSIONAL

SUMMARY

Attentive Customer Service Representative with years of achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. SKILLS People-oriented

Cross functional collaboration

Strong conflict resolution skills

Data entry/order management

VIP client service expert

Training and development

Communicating to Patients and

Families

Resolving Problems

Evaluating Quality of Care

Registration and Scheduling

Attention to Detail

WORK HISTORY PATIENT SERVICE COORDINATOR 04/2021 to 04/2022 Northside Audiology Group, Inc. Chicago, IL

Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments. Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan. Used BluePrint Solutions to process and post personal checks, credit card, incoming cash receivables and care credit transactions. Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

Scheduled appointments to enter appointment date and time into computerized scheduler.

Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.

Respected patients by recognizing rights and maintaining confidentiality. Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.

Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients. RECEPTIONIST -TEMP-JOB 11/2019 to 01/2020

Trim-Tex Inc. Lincolnwood, IL

Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Kept up-dated records of all business associates by entering into company computer system.

Routed incoming mail and packages to relevant personnel without delay. Kept reception area clean and neat to give visitors positive first impression.

CUSTOMER SERVICE REPRESENTATIVE 05/2019 to 10/2019 Alaska Airlines Chicago, IL

Assisted passengers at ticket counter and gate by issuing tickets, checking baggage and seat assignments for 100 passengers daily Resolved customer requests, questions and complaints by analyzing individual situations and applying best practice procedures Used booking system to create airline tickets and boarding passes Operated intercom to update passengers regarding flight activity Coordinated with ramp agents to successfully store, remove and transport customer baggage

CUSTOMER SERVICE REPRESENTATIVE (TEMP) 10/2018 to 01/2019 Avery Dennison Niles, IL

Learned, referenced and applied product knowledge

Checked accuracy and integrity of sales orders minimizing errors Answered inquiries and addressed accordingly. Assisted management to resolve escalated issues ensuring client satisfaction Accurately entered numerical data into system in timely manner CALL CENTER SUPPORT REPRESENTATIVE 11/2017 to 11/2018 FTD Downers Grove, IL

Answered 100+ calls daily and addressing all customer inquiries Managed client accounts and updated databases

Successfully applied multiple customer service and administrative tasks to promptly resolve customer issues

Responsible for training new agents

CUSTOMER SERVICE REPRESENTATIVE 04/1991 to 10/2016 United Airlines Chicago, IL

Provided customers with best deals and immediate service options, successfully negotiating sales and improving customer satisfaction Managed payments of cash, credit, debit cards, travel vouchers and handled sensitive information with professionalism and discreteness Responded to clients' questions, issues, and complaints in timely manner and found appropriate solutions when needed

Exceeded sales by offering consultation on products and services and applying customer service and up-selling techniques Helped passengers requiring special assistance

EDUCATION Associate Of Liberal Arts 06/1980

Wilbur Wright College, Chicago, IL

ACHIEVEMENTS Chosen for specialized VIP service training at Walt Disney World Institute

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