A R C T
Resume:
M
S U M M A R Y
G L O B A L F A C I L I T I E S
O P E R A T I O N S M A N A G E R
E X P E R I E N C E
CORPORATE HEADQUARTERS FACILITIES MANAGER
First Advantage Headquarters Atlanta GA 3 2022 - 9 2023 C O N T A C T
6434 Pinebark Way
Morrow GA 30260
*************@*****.***
Data-driven, process oriented, self-starter
looking to obtain a managerial position
that enables use of customer service,
resolution, account management, and
MARK WALKER
W A L K E R
strategy development skills
C O N T R A C T P R O J E C T S
Rollins 2020 (Layout for Mail and
Shipping Units Advisor)
Express MCP 2020 (Intern Advisor)
Aliera Companies 2019 (Shipping and
Distribution Systems Trainer)
BDO, LLC 2018-2019 (Recruiter and
trainer on various shipping systems)
DTI August 2011-2013 (Mail Service
Specialist)
Coordinated office security, security audits, disaster recovery and business continuity planning
Identified company needs and services for internal and external meetings which included overseeing meeting set ups, supervising deliveries, and coordinating with caterers Implemented cross-functioning strategies across business units to streamline facility services, administrative processes, vendor projects and maintenance variances Managed vendor contracts, relations, various building and construction projects Partnered with senior management, clients, employees and building landlord's property management teams
Coordinated and executed training throughout the year such as CPR, workplace violence, fire warden, and new-hire training, assisted with clean desk and access audits, evacuation drills, and completed monthly physical security checklist S O F T W A R E A N D
H A R D W A R E
Mail Meter and Binding Machines
Mail Manifest Software
UPS and Fed-Ex Online Software
Micro Press System
Microsoft Outlook and Teams
Forklift
Provided oversight for the employee and visitor badging program at the Atlanta facility in partnership with Corporate Security
Managed building access security cards, mechanical keys, and parking spaces, maintained all related records, requested occasional reports to check activity and overall efficiency of security systems
Provided purchasing recommendations for office equipment such as faxes, copier, and mailing systems; maintained and renewed all leases and maintenance plans Responsible for general maintenance and upkeep of office space and media disposals Initiated lean practices and measures to set forth cost reduction standards. In addition, implemented a checks and balances system to promote order and invoice accuracy S K I L L S
Staff/Client recruiting and onboarding
FACILITIES MANAGER
USI Atlanta GA 8 2020 - 3 2022
Inventory procurement
Blueprint interpretation
Building inspections
Work-space solution specialist
Planning and scheduling
Operations oversight
Service contracts management
Leadership and supervision
Facility compliance audits
Cost-reduction methods (Lean)
Supported business operations through completion of administrative tasks such as preparation and editing presentations, proposals and correspondence Prepared security sensitive items pertaining to certificates, account profiles, financial docs, personal Lines liability products and employee benefits material for onboarding, board meeting and escalation reviews
Responsible for overall building maintenance/operations which included facility issues with security, heating, ventilation, air conditioning, plumbing and contractor COI’s and permitting Implemented a systematic process to mesh and clarify roles regarding cleaning activities and procedures between vendors and internal building staff M
S U M M A R Y
MARK WALKER
C O N T A C T
6434 Pinebark Way
Morrow GA 30260
*************@*****.***
Data-driven, process oriented, self-starter
looking to obtain a managerial position
that enables use of customer service,
resolution, account management and
strategy development skills
C O N T R A C T P R O J E C T S
Rollins 2020 (Layout for Mail and
Shipping Units Advisor)
Express MCP 2020 (Intern Advisor)
Aliera Companies 2019 (Shipping and
Distribution Systems Trainer)
BDO, LLC 2018-2019 (Recruiter and
trainer on various shipping systems)
DTI August 2011-2013 (Mail Service
Specialist)
W A L K E R
G L O B A L F A C I L I T I E S
O P E R A T I O N S M A N A G E R
E X P E R I E N C E
FACILITIES ASSOCIATE DIRECTOR
Boys and Girls Club of America Headquarters Atlanta GA 8 2012 - 12 2019 Brainstormed with department leaders and executives to create and implement an across- board inventory replenishment system
Partnered with finance monthly and quarterly to review current spending trends and forecast projections for each department. (Human Recourses, Talent Acquisition, Programs, Marketing, Sports and Distribution Centers)
Implemented Inventory controlled access to departments spending in surplus of budget, recommendations and necessary business functioning requirements Oversaw new hire orientation and training for Distribution, Mail, Shipping/Receiving and Copy/Print departments and temporary support staff Organized semi-annual and annual national all-hands and townhall meetings, which included location scouting, budget analyzation, payments, staffing and vendor needs, keeping within the vision and goals outlined to represent BCGA
S O F T W A R E A N D
H A R D W A R E
Mail Meter and Binding Machines
Mail Manifest Software
UPS and Fed-Ex Online Software
Micro Press System
Microsoft Outlook and Teams
Forklift
Managed timesheets and payroll hours to ensure union state and federal laws were abided during conferences, special events and projects
Collaborated with IT, commercial space solution vendors and department leaders to create efficient workflow settings
Served as internal communications and content administrator for national and local community engagements such as the non-profit softball and bowling leagues as well held the Sergeant at Arms Officer seat for BGCA Toastmaster chapter Worked with hospitality, travel and security firms to support sponsors and spokespersons onsite and offsite appearances
S K I L L S
Staff/Client recruiting and onboarding
Inventory procurement
Blueprint interpretation
Building inspections
Work-space solution specialist
FACILITIES COORDINATOR
IKON Atlanta GA 6-200*-*-****
Oversaw daily operations pertaining to facilities, mail, shipping and receiving business units Ensured all work was completed in a safe, prompt, and proficient manner Coordinated and implemented company aligned resolutions and opportunities regarding pricing, orders and invoicing by following set forth guidelines and standards of communication Planning and scheduling
Operations oversight
Encouraged, motivated and maintained positive relationships with staff by recognizing accomplishments according to company/HR approved recommendations and policies Service contracts management
Leadership and supervision
Communicated job expectations to employees by training, coaching, and performance evaluations to increase work output quality and employee growth succession Facility compliance audits
Cost-reduction methods (Lean)
Performed high volume copying per customers specifications. Required function tools utilized but not limited to included, industrial stapler, duplicator, heat and ring binding equipment
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