Customer Service Retail

Reese Frey

Goshen, IN 574-***-**** **********@*****.***

Education

Bachelor of Science, Actuarial Science and Math and Computing Grace College Winona Lake, IN

GPA: 3.98 Anticipated Graduation: May 2024

- Provost’s Scholarship

Experience

Teacher Assistant October 2023 – present

Grace College Warsaw, IN

Course: Probability and Statistics

● Graded 15+ lab reports per week for eight weeks

● Gave feedback to students on lab reports

● Communicated with the professor if there were any late labs, notes on labs, etc. Retail Banking Internship May 2023 – August 2023

Key Bank Mishawaka, IN

● Assisted clients with financial tasks such as deposits, withdrawals, payments, etc.

● Acquired an understanding about investment services such as loans, bonds, and annuities

● Shadowed an Underwriter and learned more about the system and process used to accept or decline loans

Retail Customer Service December 2021 – May 2023

Rise n’ Roll Elkhart, IN

● Communicate and help customers

● Responsible for receiving payments, answering questions, and taking orders

● Communicate with coworkers about tasks and responsibilities Retail Customer Service October 2018 – September 2021 Shirley’s Gourmet Popcorn Goshen, IN

● Routinely entrusted with sole management of the store

● Recorded daily deposits in POS system and ensured cash reserve for the next day's business

● Served as team leader for co-workers with questions or needing guidance Technology

● Excel: utilized VLOOKUP, INDEX, SUMPRODUCT, PRODUCT and IF functions

● R: generated graphs based on data sets

● SQL: wrote queries to gather and organize data

Community Involvement

● Volunteer Wellfield Botanical Gardens 2023

● Volunteer Church Community Services 2023

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