BILLY BASKETT

**** * ********* **, *******, AZ **234 512-***-**** ad26zj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Solutions architect and sales/systems engineering professional with an extensive background in developing and supporting hardware and software systems for a wide variety of clients. Proven ability to deliver world- class services. Solid track record of supporting sales efforts through pre- and post- sales solution creation expertise.

Business Skills

• Project Leadership: Lead technical teams at Netgate, BrixBits, J9 Technologies, nVision Software, Cesura, Techknowledgy Systems Integration, Covasoft, Globeset, Dazel, HV Jones, Tadpole Technology, and IM Systems.

• Marketing/Communications: Participated in developing whitepapers, collateral, strategic direction, and competitive materials.

• Professional Services: Developed, implemented, and managed professional service plans for on-site pilots, POC, training, and roll out for a variety of products.

• Sales Engineering: Demonstrated expertise in supporting sales efforts through pre and post sales activities, developed business solutions utilizing technical background to learn customer issues, earn trust, and innovate solutions rapidly.

• Customer Success/Support: Lead and managed groups at Cesura, H.V. Jones, and Tadpole Technology.

• Executive Interaction: Constant interaction at the C level executives during sales cycle and implementation.

PROFESSIONAL EXPERIENCE

LONE STAR SYSTEMS, INC. - GILBERT, AZ SEPTEMBER 2009 – PRESENT CTO/LEAD SOLUTIONS ARCHITECT

Specializing in Systems Integration, automation, Cloud implementation/migration, SOA/BI, Informix, Relational Databases, Data warehousing, Project Management, J2EE and Applications design, development and integration. Primary responsibility for the successful establishment of all technical services and hands-on implementation. Management of development/technical staff for clients. FREEPORT-MCMORAN, INC. - PHOENIX, AZ 2023

BUSINESS SOLUTIONS ARCHITECT II/PROJECT MANAGER

Led early “Initiation” activities for system solutions to meet prioritized business objectives. Responsible for staying up to date on new business processes, technologies, methodologies, and work facilitation models to create innovation opportunities. Established and cultivated partnerships with internal and external teams to achieve organizational goals. Primary responsibility for the successful establishment of procedures/processes around the lifecycle of SaaS applications for Freeport-McMoRan. Implemented new ID scan application for all Freeport- McMoRan mine sites. Managed the adoption of a new Contractor Management System. Worked on team to recover from the security breach of Freeport-McMoRan in 2023. NETGATE, INC. - AUSTIN, TX MARCH 2016 – DECEMBER 2017 PRODUCT/PROGRAM MANAGER

Worked closely with R&D, Marketing, Documentation, Sales, and Support organizations to evolve the Netgate cloud offering to complement Netgate’s pfSense Firewall/VPN/router product line. Utilizing strong leadership skills, competitive knowledge, superior problem solving skills, and relationship development with Netgate’s partners, Amazon and Azure, Netgate’s cloud offerings became highly profitable. APPDYNAMICS, INC. - AUSTIN, TX AUGUST 2015 – NOVEMBER 2015 SENIOR CONSULTANT

Provided technical leadership within services engagements, translation solution architecture into a technical implementation plan. Worked closely with the AppDynamics technical team, PM and Customer team to ensure the technical components of the engagement were delivered to meet client’s business and technical requirements. Provided feedback to the R&D and Customer Support teams to drive rapid resolution of engagement specific product and support issues. Primary ownership of all aspects of project technical planning and implementation of Client’s solution.

BRIXBITS, INC. - Austin, TX January 2014 – June 2014 DIRECTOR OF TECHNICAL FIELD SERVICES

Developed professional and pre/post sales services that supported BrixBits software’s line of tools for JAVA applications, including, installation planning, needs analysis, deployment/implementation, and training services. Responded to RFP/RFQs, onsite support for customer trials (POCs/Evaluations), presentations/product demonstrations, and product customization. Responsible for the deployment/implementation of BrixBit’s suite of tools. This includes all aspects of the post-sales delivery process. Primary responsibility for the successful establishment of all technical services for this Houston based start-up. Subsequently purchased by AppDynamics/Cisco.

BMC SOFTWARE, INC. - AUSTIN, TX JUNE 2008 – OCTOBER 2013 SENIOR PROFESSIONAL SERVICES CONSULTANT

Responsible for the deployment/implementation of BMC Service Automation products. This includes all aspects of the post-sales delivery process. Including qualification of client needs, identification of solutions, technical consultancy, documentation of changes to standard configuration of Service Automation Products, project management, acting as liaison between customer and support/development, and the overall management of professional services during the implementation.

J9 TECHNOLOGIES, INC. - AUSTIN, TX MARCH 2008 – JUNE 2008 DIRECTOR OF TECHNICAL SERVICES

Responsible for all pre-sales, development of training, technical marketing input, and management of consultant team and projects for J9 Technologies information technology operations management (ITOM) solutions. HEWLETT PACKARD, INC. - AUSTIN, TX NOVEMBER 2007 – FEBRUARY 2008 ITO SERVICES DELIVERY CONSULTANT IV

Responsible for global technology solutions and computer enterprise management to multi-site, multi-national businesses, manufacturing, telecoms, automotive and other key industries, including extended manufacturing, financial services, networking, IT, CRM and e-commerce. Includes RedHat kickstart configuration, CFengine scripting, Nagios monitoring, deployment/test of RedHat Linux server builds/applications, extensive troubleshooting skills, and creation of RPMs.

NVISION SOFTWARE, INC. - AUSTIN, TX DECEMBER 2005 – JUNE 2007 VP OF TECHNICAL SERVICES

Responsible for developing and delivering a set of professional and pre-sales services that support nVision Software’s line of continuous application availability software solutions, including, installation planning, needs analysis, deployment/implementation, and training services. Also responsible for all technical pre-sales support for the sales organization, including responding to RFP/RFQs, onsite support for customer trials

(POCs/Evaluations), presentations/product demonstrations, customer training and product customization. Required in-depth technical knowledge of UNIX (AIX, Linux, Solaris, HPUX), networks, enterprise applications and architecture. This included the AppVision product line and ASGs Sentry and TeVista products. CESURA, INC. - AUSTIN, TX MARCH 2003 – DECEMBER 2005 SUPPORT-SERVICES ENGINEERING MANAGER

Managed post-sales support, including telephone, electronic mail, and in person, as required, to customers and prospects during normal technical support hours and periodic 24-hour on-call support. Documented, diagnosed, and isolated customer reported problems; replicated problems and developed test cases; and worked with engineering to provide workarounds, repair product defects, and create and publish patches. Administered and maintained customer support lab environment including n-tiered application environments and enterprise-class network environments. Managed the hardware repair lab, which diagnosed defective systems to the affected sub- assembly and replaced the sub-assembly with a working spare. Managed Manufacturing and Quality Control, which included the assembly and final test of systems. Assisted in on-site installation and configuration, product training, and product tuning, as required. Played key role in initial customer evaluations and deployments. Developed QC testing procedures for Cesura appliances. Managed the Customer Support Lab. TECHKNOWLEDGY SYSTEMS INTEGRATION, INC. - FLAGSTAFF, AZ JULY 2002 – NOVEMBER 2003 SALES ENGINEER/SOLUTIONS ARCHITECT

Recruited by this solutions provider that specialized in systems integration to establish and grow the Phoenix office. Provided pre-sales and post-sales support for the entire product line, which included Cisco, AT&T, Dell, Compaq Computer, and other major Vendors. Participated in initial calls, responding to RFQs, researching government contracts, installation of products, and post-sales support. Established new customer base in the Phoenix area. COVASOFT, INC. - AUSTIN, TX JANUARY 2001 – NOVEMBER 2001 MANAGER OF SALES ENGINEERING PROGRAMS

Deployed the Covasoft family of real-time diagnostic, automated corrective action and proactive problem avoidance solutions in customer’s environments after collaborative assessment of the client’s needs and business requirements. Represented the firm with delivery of pre-sale presentations, technical conference calls and with responses to customer’s requests for quotation, as well as with solution installation and client training. Key role in ensuring the first product shipped was robust, powerful and thoroughly tested. Demonstrated customer focus with creation of a work-around to allow a smooth dovetail between Covasoft products and an Oracle database that was running on a previously unsupported platform. Generated an order from telecommunications giant Sprint through close coordination with their technical service staff throughout the installation of a product trial at a local government agency.

GLOBESET, INC. - AUSTIN, TX JULY 2000 – NOVEMBER 2000 SALES ENGINEERING PROGRAMS MANAGER

Managed multiple customization projects for this secure Internet transaction software development firm while also delivering post-installation technical support and problem resolution expertise. Designed and executed a product and system environment that allowed remote access demonstration of product capabilities to client decision makers in support of the sales effort. Coordinated an on-time, on-budget, fully functional and tested installation at American Express.

DAZEL CORPORATION, INC. - AUSTIN, TX SEPTEMBER 1997 – JULY 2000 TECHNICAL MANAGER, CORPORATE SALES ENGINEERING

Chosen by this output management company to drive sales and customer satisfaction through delivery of all pre- sales technical activities on international projects, as well as to provide corporate support to all Systems Engineers. Wrote custom applications and bridges to ensure full compatibility and feature maximization between firm and client software and systems. Successfully trained all international sales groups to jump start European, Asian and Australian operations.

H.V. JONES, INC. - AUSTIN, TX MARCH 1997 – SEPTEMBER 1997 SENIOR SYSTEMS ENGINEER

Recruited by this firm that specialized in the Windows environment to establish and grow the Austin office using rich history of experience in client management and technical leadership, as well as the ability to deliver the full spectrum of pre- and post-sales support, project management and systems integration. Quickly achieved a sales volume that required expansion from three to nine personnel. Forged a relationship with Applied Materials that represented a constant source of income into the future. NETWORK APPLIANCE, INC. - AUSTIN, TX SEPTEMBER 1996 – FEBRUARY 1997 SYSTEMS ENGINEER

Conducted support activities for the sales staff, with responsibility for assessment of client needs, delivery of technical presentations, integration of customer filers and resolution of post-sale problems. Turned around a negative relationship with technology icon AMD through close support and systematic elimination of all technical and service-related problems.

TADPOLE TECHNOLOGY, INC. - AUSTIN, TX SEPTEMBER 1991 – SEPTEMBER 1996 OPERATIONS MANAGER

Selected by this manufacturer of real-time single board computers and SPARC based notebooks to manage a team of 35 pre-sales engineers, customer support organization, manufacturing, logistics and quality assurance personnel, as well as to provide Level 3 technical support internally and to customers. Extensive experience key to managing both technical and business operations issues. Developed effective quality control procedures and tests to guarantee delivery of strong products.

I.M. SYSTEMS, INC. - SCOTTSDALE, AZ DECEMBER 1989 – SEPTEMBER 1991 ENGINEERING MANAGER

Responsible for all technical support for the range of products I.M. Systems represents. The product line includes VME vendors, PC Imaging vendors, STD bus vendors, and G-96 bus vendors. Required programming in BASIC, FORTRAN, C, and 680X0 assembly, customer support, field applications engineering, trade show support, and systems integration.

C.E. SYSTEMS US, INC. - TEMPE, AZ APRIL 1988 – DECEMBER 1989 SYSTEMS ENGINEERING MANAGER

Employed by the United States subsidiary of Creative Electronic Systems of Switzerland. This designer and manufacturer of VME and CAMAC bus products was interested in establishing a US branch to distribute and support their products. Traveled throughout the US providing pre-sale presentations and resolving any technical difficulties customers encountered. Completed hardware training in the area of VME products and software training in pSOS and PDOS, both real-time operating systems. Responsible for writing application notes, data sheets, and product manuals.

CELERITY COMPUTING, INC. - SAN DIEGO, CA JUNE 1986 – FEBRUARY 1988 SYSTEMS ENGINEER

Recruited by this growing computer supplier due to experience in the support area, strong technical background, and hands-on experience with the UNIX operating system. Position required in-depth knowledge of both hardware and software, pre-sales experience, the ability to communicate effectively with nontechnical personnel, and talents in the conversion of existing programs for use with the new system. Performed site examinations to ensure adequate power availability, installed systems, and frequently converted existing programs for customers to ensure satisfaction with CELERITY Computer Systems.

MOTOROLA, INC. - SCOTTSDALE, AZ MARCH 1983 – JUNE 1986 SOFTWARE ENGINEER

** Secret Security Clearance

Employed in the Integrated Circuits Division assisting in the production of SAW devices. Functions encompassed setup of data files, operating/modifying software, and utilization of CALMA GDS II Graphics System. Provided software support to engineering groups.

- Extensive conversion experience using FORTRAN program to transfer data and programs to a new computer system to reduce expenditures and speed operation.

- Devised and implemented mask fabrication procedure utilizing the CALMA system. Project involved cost analysis and determination critical dimensions necessary for production.

- Selected to train engineers, data analysts, and other staff members in proper use of CALMA system.

- Developed and debugged Hewlett-Packard ATE test software for new integrated circuits. COMPUTERIZED RESTAURANT SYSTEMS, INC. - SANTA ANA, CA JUNE 1981 – SEPTEMBER 1982 LEAD PROGRAMMER

Recruited by a previous employer due to recognition of skills in programming and ability to interface effectively with customers. Supervised programming staff, provided customer and dealer support, customer quotes, and updating of library files. Designed POS system to interface with Documenter and HLX cash registers. EDUCATION

ARIZONA STATE UNIVERSITY – Tempe, Arizona

Bachelor of Science in Engineering in Computer Systems Engineering SPECIALIZED TRAINING AND CERTIFICATIONS

SOLARIS SYSTEM ADMINISTRATION II – Sun Educational Services 1997 SOLARIS NETWORK ADMINISTRATION – Sun Educational Services 1997 MANAGING YOUR NETWORK USING SUNNET MANAGER – Sun Educational Services 1997 SUN VOLUME MANAGER – Sun Educational Services 1997 JAVA PROGRAMMING – Sun Educational Services 2002

INTERCONNECTING CISCO NETWORK DEVICES 2002

MS WINDOWS 2000 SERVER ADMINISTRATION 2002

CITRIX ADMINISTRATION 2005

ITIL FOUNDATION TRAINING 2008

CLOUD LIFECYCLE MANAGEMENT 2.0/3.0 2012

BMC SERVER AUTOMATION 8.2 2013

AWS CERTIFIED SOLUTIONS ARCHITECT 2018

PAPYRUS OBJECTS SYSTEM ADMINISTRATOR WORKSHOP 2020 THR80 INTRODUCTION TO SAP SUCCESSFACTORS ACADEMY 2021 THR88 SAP SUCCESSFACTORS LEARNING ACADEMY 2022

SKILLS AND TECHNOLOGIES

.NET, AIX, Anti-Spam applications/technologies, AppDynamics, Application Management/Monitoring, AWS, Azure, Azure DevOps, BladeLogic, BMC Atrium CMDB, BMC Atrium Orchestrator, BMC Cloud Life Cycle Management, BMC BladeLogic, Chef, Cisco, Cloud Services, Dockers, FreeBSD, GIT, HPUX, IIS, ISNetworld, JAVA, JavaScript, JBoss, JRockit, JSON, LDAP, Linux, Messaging technologies, NAS, Netcool, Neural Networks, OpenSource, OpenStack, OpenView, Oracle, PDOS, pfSense, Postfix, PSOS, Puppet, Python, RAID, RedHat, REST, RPM, SaaS, Salt, SAN, SAP SuccessFactors, Sendmail, SMTP, SNMP, SOA, SQL Server, SunNet Manager, SUSE, TCP/IP, Tier 1 Databases, Tivoli, TLS, UniCenter, UNIX, VMWare, VxWorks, WebLogic, WebSphere, Windows, XML, Xpath, XSLT

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