TRACY YURTSEVEN

Portsmouth, New Hampshire; 603-***-****; ad26zd@r.postjobfree.com

When it comes to overall front desk duties/assisting, I’m a very quick learner and feel deeply passionate about the care of patients and fostering bonds with both patients and coworkers. WORK EXPERIENCE

Office/Front Desk Administration

06/2022 to Present

Premiere Family Dentistry (Formerly Dr. Michael St. Germain) Exeter, New Hampshire

Proficient with Open Dental.

Responsible for ensuring emergency and non-emergency referrals are sent expediently. Checking patients in and out, scheduling appointments and promptly filling holes in the schedule. Handling insurance claims.

Process bills, recoup payments.

Dealing with insurance companies in a one on one manner. Office Administration/Dental Assistant

09/1996 to 05/2022

Dr. Pawlak and Dr. Michael St.Germain

Exeter, New Hampshire

Proficient with Suzy Dental.

Checked patients in and out, scheduled/rescheduled appointments. Recorded patients’ medical histories, documented current symptoms, and retrieved records from previous visits for dentists to review when required.

Specialized in data entering/filing patient records as well as processing patient billing and payments. Took various dental x-ray images while adhering to strict patient safety guidelines, including warnings about risks during pregnancy and ensuring the use of lead aprons. Cleansed and sanitized dental tools and equipment, organized treatment rooms, restocked supplies to prepare for the next patient and maintained health and safety practices. Assisted the dentist by setting up the room, providing the proper instruments and supplies during dental procedures.

Responsible for timely and accurate emergency and non-emergency referrals to appropriate providers. Processed insurance claims, billings and payments as well as dealt with insurance representatives in a one on one manner.

Licensed Realtor/Sales Associate

04/2000 to 10/2013

Gallery One Realty

Exeter, New Hampshire

Coordinate and oversee open houses.

Arrange meetings with prospective buyers.

Interview buyers to understand what they are looking for in a new property. Schedule property showings.

Coordinate appraisals and inspections.

Negotiate property repair requests and offers on behalf of the buyer. Draft and review documents and contracts.

Guide buyers through the closing process.

Accurately enter property listing data into the MLS (Multiple Listing System). Bank Teller/Customer Service

09/1994 to 09/1996

1st National Bank/TD Bank

Hampton, New Hampshire

Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier checks.

Accurately maintained records of transactions and ensured all documentation and paperwork was in place and within compliance.

Assisted clients with various questions and concerns related to accounts and bank products. Helped customers open and close checking and savings accounts. Balancing money vault and managing safe deposit boxes. Conducted each client transaction efficiently, accurately, and effectively. Helped clients access safe deposit boxes, cash boxes, and items in the bank vault as necessary. Issued traveler’s checks, cashier’s checks, money orders, and other financial instruments. SKILLS

29+ years

X-rays, dental instrument types and preparation/sterilization, process insurance claims, process billings and payments, patient service.

25+ years

Managing daily front desk operations, preparing and balancing weekly/monthly deposits for the dentists. patient service.

10+ years

Real Estate regulations, forms and practices, customer and client service. EDUCATION

CMSU

Real Estate

Portsmouth, NH

08/1999 to 10/1999

New Hampshire Technical Institute

X-ray Technician

Concord, NH

11/1998 to 02/1999

Mcintosh College

Law and Banking, Principles of Banking

Dover, NH

06/1994 to 11/1994

Kalamazoo Central High

High school Diploma

Business, Band, Piano, Track & Field

Kalamazoo, MI

09/1981 to 06/1984

ADDITIONAL INFORMATION

References provided upon request.

CERTIFICATIONS / LICENSES

NH Real Estate License

04/2000 to 10/2013

Dental X Ray Technician License

02/1999 to present

To whom it may concern,

This letter is written as a recommendation for the future employment of Tracy Yurtseven. Having known Tracy for more than 26 years as her employer and friend I am certain that she will thrive in any position and in a multitude of work environments. During the time she was employed with me, she always impressed me with her ability to multitask and her strong drive to get the job done. Tracy always maintained a pleasant working relationship with her coworkers and was very adept at fostering a strong working relationship with the patients. Tracy always had a strong willingness to learn new skills and responsibilities while committing herself to the best of her abilities when performing these tasks. Due to her commitment to her job, Tracy never hesitated to go above and beyond what was expected of her when the situation arose and as a result, she excelled at learning a myriad of skills and responsibilities in the dental field. I would be more than happy to provide further details about Tracy if needed. I can be contacted directly via my personal email address: ad26zd@r.postjobfree.com Sincerely,

Wilfred S. Pawlak D.D.S.

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