Customer Service Representative
Resume:
Taffi Rhodes
Customer service Representative
Indianapolis, IN 46226
ad26z1@r.postjobfree.com
I have over 20 years of customer service experience, including billing, customer care, support, and corporate switchboard operation experience.
Authorized to work in the US for any employer
Work Experience
Shareholder Account Representative
Salesforce - Indianapolis, IN
February 2022 to October 2022
Assisted shareholder clients with scheduling meetings for chairman votes, involving their company stocks such as Pepsi Co, etc
Customer Client care
Senior Link - Indianapolis, IN
August 2019 to January 2022
Assisted clients with appropriate needs, such as appointments, making all preparations needed for food service, therapy, and specialty medical equipment. I worked in accounts receivable taking payments
Customer Service Representative Members Eligibility and accounts receivable rep
Aerotek Professional Services - Indianapolis, IN
November 2016 to July 2019
Assist members with current coverage. Including effective and termination dates in the Facets department.
Also became a corporate switchboard operator. Have been trained on BFS, Clarity, and blue web Dispatched calls to appropriate departments
Customer Service Representative
Xerox
June 2015 to October 2016
Responsibilities
Customer service for Caresource insurance clients. Accomplishments
Perfect attendance.
Skills Used
Professionalism.
Customer Service Representative
Herff Jones Cap & Gown - Indianapolis, IN
March 2015 to June 2016
Responsibilities
To assist college students with their graduation packages. Accomplishments
Perfect attendance and always willing to stay after hours. Skills Used
Compassion, patience, professionalism.I was also a pror and a quick learner.blem solve Customer Service Representative
Aerotek Professional Services - Indianapolis, IN
April 1996 to August 1997
Made earplugs for E.A.R production company, temporary job assignment. Education
High school or equivalent
Arlington High School - Indianapolis, IN
August 1992 to June 1993
High school or equivalent
Skills
• Microsoft Office, Word, Facets system, Outlook, and Knowledge library
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Data Entry
• Multi-line Phone Systems
• Microsoft Powerpoint
• Typing
• Medical Billing
• QuickBooks
• Insurance Verification
• Accounts Receivable
• Microsoft Excel
• English
• Microsoft Outlook
• Microsoft Office
• Communication skills
• Time management
• Windows
• Research
• CSS
• EDI
• Node.js
• Data collection
• Analysis skills
• Microsoft Access
• EDI (3 years)
• Mac OS
• Leadership
• Salesforce
• Conflict management
• JavaScript
• XML
• Microsoft SQL Server
• Clerical experience
• CMMS
• Information management
• Accounting
Assessments
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Retail customer service — Completed
May 2022
Responding to customer situations in a retail setting Full results: Completed
Attention to detail — Familiar
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Sales skills — Completed
May 2022
Influencing and negotiating with customers
Full results: Completed
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Written communication — Completed
June 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Scheduling — Familiar
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Medical terminology — Completed
December 2022
Understanding and using medical terminology
Full results: Completed
Work style: Professionalism — Proficient
June 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Data entry: Attention to detail — Completed
June 2022
Maintaining data integrity by detecting errors
Full results: Completed
Customer service — Completed
December 2022
Identifying and resolving common customer issues
Full results: Completed
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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