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Customer Service remote

Location:
Houston, TX
Posted:
January 29, 2024

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Resume:

Marcia Norat

Houston, TX

ad26yy@r.postjobfree.com

336-***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

Gardaworld Site Supervisor

December 2022-January 2024

Prepared daily reports utilizing Microsoft Office Suite

Logged visitors, vendors, and employees

Patrolled grounds on foot and by vehicle

Maintain operations by following policies and procedures; reporting needed changes Contribute to team effort and work extra days and hours when necessary.

NNA Certified Loan Signing Agent

Febuary 2022- currently

Printing loan documents, meeting the signer and notarizing their signature, and quickly returning the documents for processing.

LVL 3 Armed Guard

Statewide Security - Houston, TX

Febuary 2021 to Present

Prepared daily reports utilizing Microsoft Office Suite

Logged visitors, vendors, and employees

Patrolled grounds on foot and by vehicle

Maintain operations by following policies and procedures; reporting needed changes Contribute to team effort and work extra days and hours when necessary

Upsold other services provided

Driver

Lyft - NC and TX

January 2017 to Present

picking up passengers, transporting clients between places, keeping vehicle in good condition, safe driving, communication, time management, and customer service.

Security Officer

Allied Universal Security Services, Systems and Solutions - Winston-Salem, NC October 2018 to December 2019

Prepared daily reports utilizing Microsoft Office Suite

Logged visitors, vendors, and employees

Patrolled grounds on foot and by vehicle

Retail Reset Merchandiser

CrossMark - Winston-Salem, NC

June 2016 to September 2017

Merchandise resetting and customer service

Photographer/Sales Associate

Portrait Innovations - Winston-Salem, NC

March 2016 to May 2016

Responsibilities

Daily use of technology for various job activities.

Maintain operations by following policies and procedures; reporting needed changes Contribute to team effort and work extra days and hours when necessary

Upsold other services provided

Learned various poses and how to properly shoot professional photos.

Retail Merchandiser

Hallmark

September 2015 to October 2015

Visit stores regularly to restock and track inventory of cards and specialty products ● Revise, reset, or remodel department when needed

● Daily use of technology for various job activities.

● Maintain operations by following policies and procedures; reporting needed changes ● Contribute to team effort and work extra days and hours when necessary

AHA Agent

Transcom

May 2014 to September 2014

Responsible for billing and account inquires

● Averaged 200 calls per shift

● Upsold other services provided

● Documented all aspects of the calls in notes

● Maintained customer confidence

● Contributed to overall team goal

● Worked extra hour and days when requested due to call volume

Security Guard

The Budd Group

February 2002 to January 2010

Prepared daily reports utilizing Microsoft Office Suite

● Logged visitors, vendors, and employees

● Patrolled grounds on foot and by vehicle

Deli Clerk/Cashier

Food Lion

January 2001 to January 2002

Provided outstanding customer service at the deli and check-out

Data Entry/Customer Service Representative

Kelly Services

May 1999 to March 2000

Used technology for various job activities

● Prepared source data for computer entry by compiling and sorting information ● Maintained data entry requirements by following data program techniques and procedures ● Secured information by completing data base backups

Education

A.A.S. in Health Science

ECPI College of Technology Medical Careers Institute June 2008 to January 2010

Certified/Background verified Loan Signing Agent

NNA 9350 DeSoto Avenue Chatsworth, CA 91311

Skills

• Microsoft Office, Power Point, Office Procedures (10+ years) • Excel

• Microsoft Access

• Troubleshooting

• Typing

• Transcription

• Agriculture

• ICD-9

• CPT Coding

• 10 Key Calculator

• Customer Service

• Cash Handling

• Organizational Skills

• Security

• Stocking

• Word

• Microsoft Excel

• Microsoft Word

• Affiliate Marketing

• ICD-10

• Search Engine Optimization (SEO)

• Medical Coding

• Medical Terminology

• Medical Records

• Medical Billing

• Medical Office Experience



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