ANTHONY OBIADI

Indianapolis, IN *****

ad26ys@r.postjobfree.com

+1-317-***-****

Accomplished IT Support Technician, with over 6 years experience in using routers, switches, and firewalls. Work focuses on installing, configuring, administrating and troubleshooting security of LAN/ WAN networks. Focused on IT INCIDENT

Management.

Work Experience

Global Command Center (Major Incident Management)

Kanshe infotech

May 2021 to Present

· IT Major Incident Manager during major incidents & crises

· Facilitate the development of ServiceNow Event Management dashboard and the procedures/processes needed to support all functions by the Command Center maintaining team knowledge base for L2 incident management coordination with internal and external operational teams, daily audit of P1 tickets, Major Incident escalations.

· Host bridge calls to interface IT support teams and facilitate restorations to service outages with access to event and 24/7 alerts from monitoring tools, identifying the service interruptions, and driving the bridge calls on complex incidents with more thorough level of investigation.

· Prepare and develop Incident Analysis Report (IAR) and initiate problem and Change Management Cycle. Providing centralized maintenance of distribution lists

(email, SMS) used to support Incident Response communications strategy.

· Facilitate Event Management project to implement event capture and correlation for tools/processes in place to monitor key infrastructure components and services.

· Manage high priority incident tickets and escalated calls.

· Monitoring the effectiveness of the team against SLA’s.

· SIEM,Threat Hunting and Vulnerability scan.

Enterprise Operation Center (Incident Response)

TechnipFMC

August 2020 to April 2021

· IT Major Incident Manager during major incidents & crises

· Facilitate Root Cause Analysis (RCA) exercises with insights from the resolving team using ITIL ServiceNow Tool.

· Host bridge calls to interface vendors and facilitate restorations to service outages including 24/7 coverage managing major incidents (MI) and driving bridge calls on complex incidents providing a more thorough level of investigation, communicate feedback to the appropriate team with RCA.

· Prepare and develop Incident Analysis Report (IAR) and initiate a Problem and change Management cycle.

· SIEM,Threat Hunt and Vulnerablity scan

· Communicate with upper management and executive team of incident status, ticket notes, team processes and procedures.

· Experience with network/system troubleshooting, incident management, event management, configuration management, application errors, spyware, viruses, email, web browsing, hard disk encryption, printing with various mitigation strategies.

· Experience with SolarWinds, Service Now (SNOW), other network monitoring tools to maintain and improve responsiveness to organization enterprise monitoring environment CIs (servers, switches, routers, and appliances

· Monitoring the effectiveness of the team against SLA’s IT Support Specialist/Incident Response

Takealot Online Store - Cape Town, Western Cape

November 2019 to June 2020

· Installs and configures company’s hardware operating systems and applications.

· Database performance modification, Network design and implementation

· Providing telephone support for internal users on operating system, application support, database support and hardware problems.

· Maintains helpdesk tracking system.

· Configuring and monitoring of Network Tools

· Perform capacity and resource planning for network System, as well as Disaster recovery, and High availability to prevent Data loss.

· Ensuring customer’s satisfaction by meeting customer’s needs in courteous and timely manner.

· SIEM, Threat Hunt, Vulunerability Scan

· Track, follow-up and resolve customer’s outstanding issues in a timely fashion.

· Preparing documentation and reports on routine customer correspondence for future reference purpose.

· Conduct customer surveys about the company’s service to obtain feedback.

· Maintaining weekly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.

IT Support Analyst

Enterprise Bank - Lagos

May 2017 to September 2019

· Computer and Network maintenance.

· Acting IT Major Incident Manager during major incidents & crises

· Organized and removed online banking files no longer in use.

· Created member account profiles on Enterprise Bank online banking program.

· Verify wire transfers, stop payments, and account transfers.

· Effectively controlled the release of proprietary and confidential information for general client lists.

· Enhanced the operational risk application to capture regulatory findings from agencies such as CBN.

· Gathered data and built financial models around key metrics.

· Installed and maintained communication systems.

· Terminated, labelled, and tested Cat5, Cat6 and SM/MM Fiber cables

· Configure over 500+ Cisco switches and routers, wireless connectivity and firewall e.g., Cisco 3900, 2921, 1800, 4900, ASA 5540, 3750G, 6500, 7200, 7600 and ASR 1004 series.

· Maintained, configured, and did troubleshooting for access and distribution switches.

· Network and Software support

· Carried out end user desktop support and troubleshooting.

· Support for network security implementation

· Add users to network and assign/update security permissions on the network. IT Support

OMANI Communications - Lagos

November 2015 to April 2017

· Offered new customers training to reduce frustration and improve customer satisfaction.

· Tested new product offerings prior to release to assist development team in bug identification.

· Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

· Collaborated with HR department to design standardized onboarding processes and training assets.

· Established network specifications and analyzed workflow, access, information, and security requirements.

· Worked with users to determine areas of technology in need of improved usability.

· Providing technical support to users by troubleshooting problems, maintaining workstation, LAN performance.

· Experience with troubleshooting in computers, network, and software, supporting network printers and other peripheral equipment.

· Experience with Installing, configuring, and maintaining hardware, network and computers, Supported Microsoft applications and workstation clients, database applications.

· Performing repairs at desktop level, including installing hardware, upgrading software, implementing file backups, and configuring systems with applications. Education

B.Sc. in Electrical and Electrical Engineering.

Caritas University, Enugu State - Indianapolis, IN 2023

Skills

• Good sense to use available information and resources.

• Linux foundatmental expeirence.

• Excellent leadership skills.

• SAP

• Experience working in an Information Technology Infrastructure Library (ITIL) environment

• Experience with Active Directory

• Critical thinking as required for determining best practices, troubleshooting and alternative solutions.

• Microsoft Windows 7-10

• Skype for business

• Detail-oriented when troubleshooting or designing systems to ensure no solution goes unnoticed.

• Microsoft Teams

• Cyber threat hunting and Incident responds.

• Ping identity

• Inductive reasoning skills used to gather information and come to logical conclusions regarding cause and effect.

• Cisco IP Communicator

• Active Roles Server

• Strong interpersonal and communication skills.

• Capability to provide inventive solution to network issues.

• Strong analytical and time management skills.

• Strong departmental and organizational abilities.

• Ability to work with other staff as well as independently.

• Confident to complete project within deadlines.

• Outstanding ability of risk identification.

• Strong knowledge of Computer systems, Security, Voice, Virtualization and networking.

• Pulse Secure

• Microsoft Office O365

• Mobile Device Management

Certifications and Licenses

CompTIA Security+

Microsoft Certified: Azure fundamentals

CompTIA Network+

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