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Customer Service Team Lead

Waterford, MI
January 29, 2024

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Frank M. Thomas (U.S. Army Veteran)

Wilshire Court Apt. 225 248-***-****

Novi, MI 48377 / LinkedIn



SAP • Operate warehouse equipment • Customer Service

Six Sigma • Supervising, Coaching, Delegating • Inventory Management

Product Packaging • Load finished product for transport • Clerical /Computer Skills

Time Management • Able to work in a fast pace environment • Safety Procedures Compliant

Stage product for loading • Work well in individual/team environment • Verbal / Written Communication


Master of Business Administration with Marketing Concentration June 2011

University of Phoenix, Livonia, MI

Bachelor of Science in Business with Marketing Concentration June 2009

University of Phoenix, Southfield, MI



Walmart, Novi, MI August 2018 to Present

Supervising employee to meet departments goals.

Order materials for department and maintain accurate accountability of inventory.

Provide assistant to store wide needs, customers.

QUALITY ANALYST September 2016 to December 2017

Pratt and Whitney, Lansing, MI

Accurately maintained accountability of defective parts at both Lansing and Holt, Michigan, Pratt and Whitney facilities

Closely assisted identifying 24k and 30k jet power-plant (engine) fan blade types for inspections, missing information, paperwork, and necessary verifications

Continuously kept the flow of moving parts to their correct destination to meet order/shipping demands and scheduled deadlines

Successfully worked and communicated with cell leaders, quality and mechanical engineers and inspectors in various departments to maintain quality and steady flow of engine blade parts to their next course of action in the overall process

Tracked engine blades from the production line to the Material Release Board (MRB) and evaluated potential defects to ensure the timely movement of parts for repair or rework. This prevented costly process delays and unnecessary expenditure of labor and assets

Effectively used administrative processes to complete of QN, QC-107, and Solumina Paper routers to assist in the flow of blade completion

PRODUCTION SCHEDULER July 2012 to September 2016

Aluminum Blanking, Pontiac, MI

Responsible for material planning and availability to correspond with customer specifications and orders

Responsible for organization, execution, verification, and of annual inventory and quarterly inventory checks

Representation of company’s interest compared to customer and suppliers

PURCHASING AGENT July 2009 to July 2010

McKesson Corporation (Livonia, MI)

Personally, managed the purchasing of supplies for the corporate technology, administrative, and shipping departments

Created financial reports for distribution center various supplies, and courier invoices. Maintained budget through resolving spending and budget discrepancies

As a Purchasing Agent I negotiated and assisted in creating a budget that saved the company financial resources each month and also assisted in establishing fundamental warehouse procedures that enhanced productivity

INVENTORY CLERK April 2005 to July 2009

McKesson Corporation, Livonia, MI

Observed inventory daily, weekly, monthly, and maintained budget

Investigated and recovered missing items

Ensured physical and computer inventory quantities were equal.

Assigned stock products to location areas

MATERIAL HANDLER July 2002 to April 2005

McKesson Corporation, Livonia, MI

Located, filled, and shipped pharmacy and hospital prescription orders by deadlines

Meet daily company productive standard


United States Army

Hanau, Germany

Maintained budgets for incoming and outgoing materials

Created daily, weekly, monthly, and annual budget reports

Ordered vehicle parts and various equipment

Managed inventory and located misplaced equipment


Roy Sedam Aluminum Blanking Production Manager 248-***-****

Pam RGBSI / Pratt& Whitney Site Manager 517-***-****

Twanda Gillespie Associate Church Member/ Friend 313-***-****

Sherri Matthews McKesson Co-Worker/ Friend 313-***-****

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