Customer Service Call Center

M

MONICA ALLAN

Field Supervisor

PROFILE

Hello, and thank you for taking the time to look over my resume and consider me as a candidate for your business. I am truly humbled by it. I have an immense skill set that ranges from customer service in the call center setting, to customer service face to face. I have worked as a manager for a national pizza chain restaurant for 4 years until it closed down. I have done technical support for a large telecommunications company, and most recently worked as a supervisor for the Decennial Census 2020. I love working with people and learning new things. I am well organized and self disciplined enough to work remotely, and punctual enough to work in an office setting. I hope that you will give me a chance to show you why I am the best candidate for the job. Thank you again for your time.

CONTACT

PHONE:

903-***-**** (m)

Email:

ad26x8@r.postjobfree.com

EDUCATION

Louisiana State University -Shreveport

August 2001 – May 2003

[Majored in Political Science and English]

St Helena Central High School

November 1999 – May 2001

Graduated with honors in top 10% of graduating class.

WORK EXPERIENCE

U.S. Census Bureau Census Field Supervisor

July 8, 2020 – October 24, 2020

Training and supervising a team of 40 employees on average. Was responsible for approving time sheets, as well as resolving any issues/concerns that arose. On The Job training and assistance as needed by my team. Weekly conference calls with my manager to get updates to our assignments and give them to my team as needed.

Travel to other areas to assist in the collection of Census Data. Handle disciplinary issues by following the SOP.

Self Employed

January 2020 -July 2020

Provide customer service and assistance to customers calling needed help placing, tracking, or getting an update about orders placed on website for Major Home Improvement store.

SKILLS

Typing 70 WPM (98.7% accuracy)

Customer service

Data Entry

MS Office Suite

Contact this candidate