EARL PERSADIE

**** ********** ***** • Mississauga, Ontario • L5M 5S4

Cell (P): 416-***-**** • Home (S): 905-***-**** • Email: ad26x6@r.postjobfree.com

PROFILE

A seasoned IT professional with management of project teams from system analysis phase to implementation

and maintenance.

Skilled in project planning, business cases and proposals.

Sound knowledge in the areas of IT Incident, Problem, Change, IT Security, IT Audit, Vendor Management,

Service and Risk Management processes.

Experience in project costing, project management techniques, performance management of team members,

goal setting, conducting 1:1 and team meetings, coaching, mentoring and motivating staff, JAD session

facilitation, and problem resolution.

Interacted with business stakeholders on proposed IT solutions to meet their demands. Stakeholders included the VP of Finance, VP of Vendor Management, VP of Operations, VP of Marketing, VP of Labor Management, and VP of Supply Chain

AREAS OF EXPERTISE

Effectively liaise with user community, cross functional teams, business stakeholders, and vendors

Manage and Team leadership of multiple projects simultaneously within defined budgets

Resource management/outsourcing staff

SOA/E2E Architecture

Financial Payment Systems

Expertise in projects related to the Retail Industry driving technology projects and continuously delivering initiatives

Strong written, verbal, and interpersonal communication and negotiation skills

Business process re-engineering

Full life cycle development (Agile, Matrix, Waterfall, Lean)

Analytical

ERP Processes and Design

Credit/Debit Card Processing on POS Systems

PROFESSIONAL EXPERIENCE

LEAN INDUSTRIES AUG 2021- JAN 2023

Sr. Project Manager

Primary functionality of Lean Industries is to develop and deliver software solutions designed to lower the costs and improve the quality of managing disputes, exceptions and adjustments for electronic payment transactions. Their solutions enable organizations of all types and sizes to become highly efficient and productive through extensive process automation, elimination of paper-based practices, and integration with critical enterprise payment applications. Experts in this field and provide implementation, training and customization services to match the client company’s needs.

Responsible for oversight for all projects within the portfolio, and integration with other project portfolios. (ie. Visa Mandates)

Work with a professional team of resources to meet defined needs, ensuring that the team has the appropriate size and mix of experience and skills

Spearheaded business process re-engineering efforts to improve project delivery quality, reduce escalations and improve efficiency

Established PMO, including standardization of processes to mature PM methodologies and improve project quality

Enhanced the organizational culture to improve the relationships with our clients externally and internal partners through improved communications, monitoring industry trends, and ensuring continuous engagement

Ensures the portfolio and project functions remain compliant to standards and regulatory requirements by integrating compliance requirements into the portfolio management strategy and planning activities

Acted as a group leader for software developer/technical leads and business analysts on specific customer projects

Utilized strong technical background to lead the implementation and support of enterprise software applications in complex business environments

Led projects focused on implementing Java based systems

Conceptualized, communicate and document complex software solutions for Lean’s new and existing customers

Demonstrated knowledge of Microsoft Office tools including Visio and Project

Demonstrated experience in leading projects implementing complex Java based and WebService connected real time systems

Conceptual knowledge of services-based architectures and SOAP/REST web services implementation concepts

Conceptual understanding of technical concepts, including Windows/Unix operating systems, Websphere and Tomcat web servers, and SQL/Oracle database systems

Well organized with the ability to lead large teams of customer business and technical personnel, software developers, and business analysts throughout the entire project life cycle

Acquired new system knowledge rapidly and interpret functional and non-functional requirements quickly

Experienced in using JIRA and Confluence platforms

JPMorgan – CHASE MAY 2019- SEPT 2020

Sr. Project Manager – Business Management

Responsible for managing multiple projects of variable sizes ensuring project deliverables are on time, on budget, on scope, and within quality constraints including all aspects of project execution, interaction with, and managing the Line of Business relationships. Managed projects through the application of generally accepted project management principals based on PMI disciplines.

Major Projects included Merchant Services which is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Major Projects:

Boarding Merchants onto a new Payment Platform for E-Commerce transactions

Managed successful pilots of boarding Merchants onto a new payment platform that will allow for the processing E-Commerce transactions for the various card brands including Visa, MasterCard, American Express, and Japanese Credit Bureau (JCB). This is a white label solution acquired by JP Morgan from MasterCard

Researched Shopping Cart Brands that have been pre-certified to support various card brands onto the Payment Platform

My responsibilities were to prepare a project plan that outlines the various teams involved in implementing the E-commerce platform for Canada

Determine resource allocation needed for the implementation

Determine the milestones that were necessary for boarding Merchants

Held weekly meetings with Canadian and US team members on progress made

Interacted with external vendors (Visa, Master Card, Amex) assuring their components will adhere in processing transactions

Maintain a RAID log on impacts, scope creep, and other issues that arose during the progress of the project

oReview all impacted issues on a weekly basis with team members assuring resolutions were insight

I collaborated with other business groups such as IT, Sales, Marketing, Legal, Commercialization, and Communication assuring the Product readiness will support Canadian Merchants

I managed the onboarding of merchants from a pilot perspective

oThis involved meeting with the Operations team for adding required merchants data information into the system

Managed the testing of transaction processing from a UAT perspective

Establish timelines for conducting and processing live transactions. Review end results with internal and external partners

Review and assure all legal documents were in compliance with the Canadian Market

Signed of on all marketing and commercialization materials

oPrepare a project plan for onboarding merchants into production. Again, this involves facilitating ongoing meetings with internal and external team members

Project Management Tools including MS Office products (Excel, and PowerPoint), JIRA, Confluence and MS Project were the primary tools utilized for the SDLC of the project

Email Conversion/E-Statements

This project allows for the capturing of Merchants email addresses into an online portal that will be utilized as the desired method of future communication. At the same time the portal provided an option to accept Merchants desire for Electronic Statements

The project is inline with the business direction to be environmentally friendly with paper reduction and at the same time minimize on paper costs. The project will also net a total reduction in ongoing communication expenses

90,000 Canadian Merchants have been contacted with a high volume of acceptable responses

My responsibility was to summarize merchant information within the Canadian market who were currently processing paper statements

oInteracted with the IT department in preparation of a distribution list

oInteracted with the IT department in designing a web portal. Signed off on portal design

oDefined marketing materials for distribution to the Merchants on portal availability

oProvide weekly reports to Sr Management on Merchant agreement for email conversion and to receive e-statements

Visa Contactless MSD (Magnetic Strip Data)

As of October 18th 2019, all U.S. and Canadian payment devices accepting contactless payments must accept EMV contactless payments. The legacy magnetic stripe data (MSD) contactless will be retired as per card scheme mandates. This requirement only applies to U.S. and Canadian terminals with contactless capabilities

The project was assigned to support Merchants who were granted a waiver an continue to process MSD transactions. There was a great potential for key clients to be impacted by thousands of transactions who were not EMV compliant (Smart Chip)

Working in collaboration with internal and external vendors the solution was implemented as planned with no reported impacts the Merchants. As an end result, the Merchants were able to conduct business as usual

oMy responsibility were to interact with vendors who wanted to continue processing MSD transactions and to understand their reasoning ( In all cases these vendors were processing high volumes of transactions

oDetermine timeline as to when these vendors with be compliant in processing EMV transactions

oPrepare a spread with Merchant information and date of being EMV compliant. Review this information with Sr Management

Shared this information with Visa for their records

oFollow up on Merchant progress on a monthly basis of being EMV compliant

oInteracted with Visa to stop processing MSD transactions based on dates provided by the Merchant

VERIFONE INC. AUG 2013 – OCT 2017

Sr. Project Manager

Successfully managed and delivered projects employing Lean and Agile Methodology Standards Inclusive of major payment solution integrations, together software and technical solutions to meet the customer expectations within critical timelines. Managed project plans, resource planning in a matrix environment, risk mitigation, contingency planning, defect resolution and status updates. Collaborated closely with Sales Executives, Functional Managers, Developers, Business Analysts and Quality Assurance Teams to ensure projects delivered were solid on time and on budget. Engaged with several projects at any given time.

Project deliverables included:

Switch Replacement, Pin pad Replacement, Migration to Chip & PIN, Point-to-Point Encryption (P2PE) & Tokenization: Project Management for Canada/ US based retailers and their initiatives to replace their transaction processing switch coupled with pin pad upgrade and migration to P2PE, Tokenization and Chip & Pin.

EMV (Chip & PIN) Migration: Worked with major Canadian/US financial institutions in their EMV migration initiative. Responsibilities included Definition of system and business requirements; Construction, UAT requirements, Pilot initiatives, Production rollout, Project Closure

Managed payment products such as Interac e-Transfer, wire transfer, contactless debit cards, Moneris, Visa, Master Card, AMEX, Discover etc... by ensuring brand owner mandates are implemented, product prices and features are competitive, products are relevant in the constantly changing marketplace.

Managed all aspects of several large projects in Canada and the US. This includes Chip & PIN (EMV) enabled PA-DSS compliant software solutions for the retail market encompassing credit & debit authorization payment applications, settlement & reconciliation, tokenization, and end to end encryption (E2EE).

EMV Certifications Canada & US – Chase Paymentech, First Data Merchant Services/Bank of America, Vantiv, SVS, Certegy, Value Link, ADP, and Moneris Solutions.

Mobile Payment, POS Integration

Fuel dispensing EMV certification

Server failover redundancy

internet security protocols and technologies (SSL, PKI)

Software applications based on Java/JavaScript technologies

Managed resources that were assigned to the life cycle of the projects

Project Management Tools including MS Office products (MS Project and JIRA) were the primary tools utilized for the SDLC of these projects

TJX CANADA (Contract position) OCT 2012 – MAY 2013

Project Manager, Windows 7 Migration

Managed the upgrade of Windows XP to Windows 7 for internal and external users of the corporation. This included 1200 users to be upgraded

Was responsible for establishing priorities and coordinating the activities for assigned resources

Was responsible for concurrent tasks and properly assessing priorities of assigned tasks

Managed the creation, monitoring, tracking, and reporting of project plans and status to ensure timelines and business requirements were met. This included weekly status reports to senior management utilizing Micro Soft Project, Excel, and Word document tools

Reviewed system designs and implementation plans for achievement of objectives, conformance to standards, and opportunity for improvement

Participated in gap analysis and provide counsel on minimizing customizations to the standard software applications

Was responsible for implementing Windows/Citrix systems to business partners in areas of Planning and Allocation, Human Resources, Loss Prevention, Retail Lease, Merchandising, Logistics, Marketing and Property Development

Supported applications, hardware, operating systems and network infrastructure

Familiar with MS Windows Server and Active Directory technologies

Ensured that all of TJX company’s standards were met including Sarbanes Oxley

Managed a team of 12 technical analysts during the life cycle of the project

Utilized MS Project as the primary tool for managing all resources, milestones, and timelines throughout the project life cycle

LOBLAW COMPANIES LIMITED SEPT 1998 – APR 2012

Manager, Application Development

Managed the migration of legacy systems to SAP platform using IDOC, BAPI, Direct and Batch input to manage data flows of SAP systems. Built interface components between SAP and legacy systems. Primary example would be pricing information under a UNIX based platform

Led business development and IT areas in the definition, design development and implementation of common integrated information systems to support business demands

Provided strong leadership and team building expertise to a team of 8 resources, demonstrating effective project management techniques. The team consisted of 2 Senior System Analysts, 5 Senior Developers, and 1 Intermediate Developer

Used Project Management tool Clarity for defining projects/sub-projects, allocating and approving funds, forecasting, activating projects, allocating resources and tasks.

Managed development areas of project life cycle. Worked directly with development team on programming techniques, troubleshooting, unit and systems testing, provided system test plans with sample results and monitoring progress through weekly status updates

Interacted with senior management to provide weekly status updates on deliverables and contingencies on milestones completed.

Interacted with business stakeholders on proposed IT solutions to meet their demands. Some of these stakeholders included the VP of Finance, VP of Vendor Management, VP of Operations, VP of Marketing, VP of Labor Management, and VP of Supply Chain

Developed and coordinated pre/post implementation plans and contingency plans meeting project timelines

Major projects:

SAP Migration

Managed SAP integration which included acquiring customer requirements, delivering case studies, creating and presenting SAP related project proposals

Business process reengineering and optimization of legacy systems to respond to SAP IDOC data requirements

Managed knowledge transfer, migration, support and decommissioning requirements as it relates to SAP and impacted systems

Worked directly with business partners, system architects, internal and external IT stakeholders to meet the demands of this migration

Projects Inclusion:

Supply Chain, Warehousing, Order Management, Finance, Receiving Management, Product Planning, Inventory Control, Distribution, and Marketing

A multi-year project that spanned over a period of 3 years

In-House Applications Development:

Pricing Management Systems POS Interfacing Systems

Labels and Signage Systems Direct Store Delivery (DSD) System

Order Replenishment Systems Cost Verification System

Vendor Maintenance System Pharmacy – Prescription Scanning System

PC Points Financial Mobile Technology System Solutions

Most projects fell under the AGILE methodology of development as mentioned below under “Responsibilities of these projects included”

Utilized MS Project as the primary tool for managing all resources, milestones, and timelines throughout the SDLC of these projects

Responsibilities of these projects included:

Managed data flow of pricing information from central systems to the stores nationally. This may include up to 5,000,000 transactions daily

Led the design and development of shelf labels being displayed at the stores. Worked closely with Marketing stakeholders to re-engineer this UNIX based system into a robust windows system

Designed and managed product ordering systems that automatically replenish inventory at the stores. Ordering quantities could be in access of 1,000,000 items daily to satisfy the demands of over 1500 stores. This system used in-house software tools that allow the store associate to order quantities based on the planogram configuration of shelves. Height, width, and depth were major factors for the algorithm used to calculate shelf capacities and space optimization.

Managed the development of Direct Store Delivery (DSD) system from conceptual design to feasible studies onto functional design, development and implementation. A project that took 2 years to complete with a budget of $500,000

Managed the data flow of sales transactions between the stores and central systems across WAN channels

Worked with external vendors with the implementation of 3rd party software solutions including mobile solutions for data queries

Captured data information directly related to President Choice points awards for data mining activities performed by the business community

Executed the implementation of a pharmacy scanning system to capture sales of prescription drugs being sold at the pharmacy. This information was processed at the Point of Sale system and transmitted to head office systems for further reporting and analysis. Working with an external vendor, this project was built from a conceptual design to full implementation within a period of 9 months

Mentored staff members in performing their daily tasks in an efficient and effective manner. This included staying in-line company’s procedures, policies, and guidelines

Instil leadership skills into senior staff members in preparation for future career paths

Kept projects within defined budgets

Manager projects in ranges of $500,000 to $2,000,000

Daily tracking of project statuses using Clarity time management tools

Exposure to formal QA procedures

Recruitment, management and technical leadership of development team

Developed Business Requirement Specifications, Functional Specifications and Data Model Specifications

Developed project statement, preliminary analysis, system architecture, pre/post implementation plans and contingency plans using SDLC methodologies

Utilized MS project as the tool to monitor and track all aspects of projects life cycle for the systems mentioned above

Adhere to PMO methodologies as governed by the organization

Conducted JAD sessions with stakeholders on a regular basis assuring business requirement would lead into an efficient system solution

Updated senior management with progress of project, including objectives completed, problems addressed/resolved and milestones achieved

Managed a team of 8 resources, demonstrating effective project management techniques. The team consisted of 2 Senior System Analysts, 5 Senior Developers, and 1 Intermediate Developer

Platforms used on these projects included UNIX, HTML, JAVA, Windows, Oracle, and Informix

*Prior to 1995:

SHOPPERS DRUG MART – Project Leader AUG 1995 – SEPT 1998

Major projects:

Central Pharmacy Pricing System

Healthwatch Sales Analysis System Conversion

Central Patient System

.

KMART CANADA LIMITED - Programmer Analyst/Senior Systems Analyst MAY 1987 - AUG 1995

Major projects:

Cash Management System

General Office System

Point-Of-Sale System

EDUCATION AND PROFESSIONAL DEVELOPMENT

Leadership Training for Managers 2010

Management Skills for IT Professional, 2002

Project Management Skills for Success, 2001

Software Project Planning and Management, 1999

UNIX Communications and Networking, 1993

Advance UNIX System Administration, 1992

Business Administration (Computer Science Major) Diploma, George Brown College, 1983

TECHNOLOGY SKILLS

Databases

SAP, Oracle, Teradata, ESB (Enterprise Service Bus), IBM-MIM Agents,

Red Brick Data Warehousing, PostrgesSQL, Windows SQL

Hardware

Motorola Symbol Hand Held technology, Scales technology, Verifone, Ingenico, Equinox Pin Pad Device Technology

Software/Front End Tools

IDOC, TCP/IP, BAPI, ODBC, Electronic Data Interchange (EDI), Microsoft Office suite including (MS-Project, Excel, Words, Power Point), Logic Works Erwin (Data Modelling), Visio, Segate Crystal Report, TCP/IP, JAVA, .NET, Atlassian products (Jira), Android Pay, Apple Pay, Samsung Pay, Pay Pal, Internet Security Protocols (PKI, SSL, 3DS), REST & SOAP API’s

Processors

Chase Paymentech, First Data Merchant Services/Bank of America, Vantiv, SVS, Certegy, Value Link, Moneris, Visa, Master Card, AMEX, Discover, Manufacturers & Traders Trust Company (M&T), Fifth Third Bank Corporation (Fifth Third), United Services Automobile Association (USAA)

Operating System

Unix (HP-UX, SCO, AIX), Windows, POS, Mobile POS

Methodologies

Agile, Matrix, Lean, Waterfall

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