HEATHER E STIDHAM

**** **** ******* **** *******, GA 30168

323-***-**** ad26x2@r.postjobfree.com

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations

WORK EXPERIENCE

Customer Service Representative III

03/2022 to 04/2023

Pilkington, NSG

Atlanta, GA

• Handled inbound calls up to 250 calls per day on average while also making outbound calls to customers.

• Looked up part numbers for automobile glass, handled complaints, and processed orders for customers.

• Worked with SAP and SOFE software.

• Took customers payments and reconciled accounts that were in collection status. Processor/Underwriter

03/2021 to 03/2022

DCA Georgia Rental Assistance

Atlanta, GA

• Processed tenant and landlord applications by obtaining all required documents.

• Maintained tenant/landlord files for recertification.

• Scheduled payments to the tenant or the landlord.

• Adhered to all federal guidelines regarding the program. Server

04/2017 to 01/2019

Chili's Grill and Bar

Loganville, GA

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Balanced out credit card and cash payments at the end of each shift. Mortgage Processor

01/2013 to 03/2017

Flagstar Bank

Kentwood, MI

• Coordinated closing process with attorneys, title companies and government clerks.

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

• Set up and completed loan submission packages. Handled any conditions sent from underwriting.

• Filed completed loan applications with underwriting and made approval or denial recommendations. Delivery Truck Driver

08/2005 to 12/2012

Orgill, Inc.

Mobile, AL

• Enforced on-time shipment of products to create exceptional customer experiences. Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.

• Organized all shipping paperwork and documented customer payments to keep records accurate and current. Offered every customer outstanding service, promoting high satisfaction, and cementing loyalty.

• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Bartender/Server/Key Hourly

11/1998 to 07/2005

Semolina's

Mobile, AL

• Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.

• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

• Trained team members in successful strategies to meet operational and sales targets.

• Onboarding new employees, including training, mentoring and new hire documentation. Balanced out server and bartender check outs at the end of each shift. EDUCATION

Mary G Montgomery

High school or equivalent

General Studies

Semmes, AL

09/1992 to 05/1996

Bishop State Community College

Other

Interpretation for the Deaf

Mobile, AL

08/1996 to 08/1999

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