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Data Entry Customer Service

Location:
Logan Township, PA, 16602
Posted:
January 29, 2024

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Resume:

BETH SUTHERLAND

C O N T A C T

814-***-****

ad26x0@r.postjobfree.com

Altoona, PA

E D U C A T I O N

DIPLOMA

Moshannon Valley High School

1989

S K I L L S

Management

Payroll

Scheduling

Microsoft Office

BOSâNOVA Software

Customer Service

Problem Solving

Collaboration

Conflict Resolution

Written Communication

Leadership

Data Entry

E X P E R I E N C E

DRIVER MANAGER

SMITH TRANSPORT // ROARING SPRING, PA // MAY 2006 - PRESENT

● Responsible for overseeing a fleet of 50+ truck drivers and managing dispatchers.

● In charge of coordinating and communicating important daily information for each driver, including directions, delivery times, pick-up times, locations, etc.

● Ensure drivers are staying up-to-date on safety issues, DOT compliances, truck inspections, random drug screenings and staying within their hours of service.

● See to it that all licences, certificates of violations, DOT physicals, CDL licenses and hazmat endorsements are updated and valid.

● In charge of creating and managing weekly schedules and routes for each driver.

● Oversee the onboarding of new drivers/hires and monitoring driver retention numbers.

● Troubleshoot problems such as truck breakdowns, inspections, and truck repossessions.

DISPATCHER

SMITH TRANSPORT // ROARING SPRING, PA // MARCH 2006 - MAY 2006

● Worked closely with driver managers to assist in creating dispatch plans and dispatching drivers.

● Created onboarding presentations and led orientation classes for new hires.

● Provided drivers with daily instructions, directions and assistance through various occurrences such as pickup and delivery times and truck breakdowns. RECEPTIONIST

SMITH TRANSPORT // ROARING SPRING, PA // OCTOBER 2005 - MARCH 2006

● Responsible for greeting all visitors and answering their questions.

● Managed phone lines and directed callers to the appropriate parties.

● Maintained calendars and scheduling.

● Handled the creation and maintenance of customer spreadsheets.



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