Customer Service Accounts Payable
Resume:
Donna Cooper
Office Position
Semmes, AL *****
**********@*****.***
I am an office professional with over 12 years of hands on experience. My experience includes bookkeeping, AR/AP/Billing/Payroll/Collections, office management, employee management and performance reviews, onboarding, vendor negotiations, etc. I relocated to Mobile in 2022 and I have been doing some part-time work. I am actively pursuing a full-time position where I will be a good fit with the team and my experience will be an asset.
Authorized to work in the US for any employer
Work Experience
Office Manager
Onsite Transport Refrigeration - Bowling Green, KY May 2011 to March 2022
• Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
• Arranged corporate and office conferences for company employees and guests
• Negotiated vendor prices to ensure optimal savings
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Exercised excellent customer service and communication skills in all aspects of my work Customer Service Coordinator
Ryder Transportation Services - Bowling Green, KY
March 2000 to May 2011
• Accounts payable & receivable
• Weekly payroll
• Reviewed submitted documents to check compliance and enforce record keeping policies
• Compiled customer feedback and recommended service delivery improvements to management
• Devised and deployed successful approaches to retain customers and boost brand loyalty
• Ordered/returned parts and inventory control
• Coordinated with customer to schedule all maintenance on equipment
• Rented equipment
• Accident investigations
• Assisted with month budget
• Compiled with federal, state, & company poises and procedures
• Maintained all DOT & employee files
• Maintained regular contact with all customers
Education
Associates of Science in Office Management
Daymar College - Bowling Green, KY
May 1996 to May 1998
Skills
• Communication skills
• Maintenance
• Inventory control
• Customer service
• Management
• Organizational skills
• Office management
• Administrative experience
• Stocking
• Accounts payable
• Accounts receivable
• Payroll
• Event planning
Certifications and Licenses
CNA
September 2010 to September 2024
I have a Kentucky CNA certification
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