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Customer Service Accounts Payable

Mobile, AL
January 29, 2024

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Donna Cooper

Office Position

Semmes, AL *****


I am an office professional with over 12 years of hands on experience. My experience includes bookkeeping, AR/AP/Billing/Payroll/Collections, office management, employee management and performance reviews, onboarding, vendor negotiations, etc. I relocated to Mobile in 2022 and I have been doing some part-time work. I am actively pursuing a full-time position where I will be a good fit with the team and my experience will be an asset.

Authorized to work in the US for any employer

Work Experience

Office Manager

Onsite Transport Refrigeration - Bowling Green, KY May 2011 to March 2022

• Optimized organizational systems for payment collections, AP/AR, deposits and record keeping

• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records

• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff

• Arranged corporate and office conferences for company employees and guests

• Negotiated vendor prices to ensure optimal savings

• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

• Exercised excellent customer service and communication skills in all aspects of my work Customer Service Coordinator

Ryder Transportation Services - Bowling Green, KY

March 2000 to May 2011

• Accounts payable & receivable

• Weekly payroll

• Reviewed submitted documents to check compliance and enforce record keeping policies

• Compiled customer feedback and recommended service delivery improvements to management

• Devised and deployed successful approaches to retain customers and boost brand loyalty

• Ordered/returned parts and inventory control

• Coordinated with customer to schedule all maintenance on equipment

• Rented equipment

• Accident investigations

• Assisted with month budget

• Compiled with federal, state, & company poises and procedures

• Maintained all DOT & employee files

• Maintained regular contact with all customers


Associates of Science in Office Management

Daymar College - Bowling Green, KY

May 1996 to May 1998


• Communication skills

• Maintenance

• Inventory control

• Customer service

• Management

• Organizational skills

• Office management

• Administrative experience

• Stocking

• Accounts payable

• Accounts receivable

• Payroll

• Event planning

Certifications and Licenses


September 2010 to September 2024

I have a Kentucky CNA certification

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