ANA LIZA N. BALLESTEROS

**B Premium St. GSIS Village, Project 8, Quezon City

Email Address : ad26vn@r.postjobfree.com

Mobile Number : 094********

CAREER OBJECTIVE

To work and grow in a professional environment where my knowledge, experience, and creativity can be put to the best use.

WORK EXPERIENCE

PANDADOC January, 2021 - July, 2022

Customer Success Manager

Manage the relationship with a named set of key customer accounts. Quota consists of renewing and upgrading the user licenses as well as upselling additional products and services. Perform outbound contact to existing Pandadoc customers to sell additional services.Convert customer problems into sales opportunities. Maintain an active pipeline of forecasted sales to meet Quarterly quota objectives. Improve overall customer satisfaction in assigned customer accounts. eComEngine, LLC April, 2016 - July, 2020

Customer Success Advisor (AMAZON)

Manage the relationship of software users to ensure they are getting the most value and satisfaction from the use of our products. This includes onboarding users effectively and quickly, and continuously driving additional value with a goal to retain and grow our customer base. SUTHERLAND GLOBAL SERVICE October 1, 2014 – April 16, 2016 Team Leader – Intuit FMS

• Responsible for the day to day operations of 12-15 consultants

• Supervises team in accordance with company policies and procedure

• Manages systems and processes to meet program productivity and quality goals reviews and review KPI’s

• Establish team goals and compete reports/data analysis, action planning and execute business plans

• Develop consultants by using tactical coaching/feedback and providing on-going training.

• Schedule and conduct team meetings and provide constant communication on product and policy updates.

NETSUITE January 1, 2013 – July 23, 2014

Account Management – SMB Team Leader

Manage a team of Account Managers, focused on SMB customers within the Services vertical. Customer happiness and retention is the #1 goal. Lead the team that is responsible for managing all customer relationships in the MidMarket and Small Business space. Our team, within the greater NetSuite Account Management Organization (AMO), focused on the OpenAir and SRP product lines. We were responsible for renewing all accounts in our vertical, ensuring product satisfaction, and selling additional services. Increasing customer satisfaction and ensuring loyalty were at the core of our team's goals. NETSUITE August 30, 2010 – December 31, 2012

Account Manager

Manage the relationship with a named set of key customer accounts. Quota consists of renewing cloud licenses as well as upselling additional product and services.Perform outbound contact to existing NetSuite customers to sell additional services.Acquire and maintain a working knowledge of the complete capabilities of NetSuite's services.Convert customer problems into sales opportunities.Maintain an active pipeline of forecasted sales to meet monthly quota objectives.Improve overall customer satisfaction in assigned customer accounts. STREAM GLOBAL SERVICES October 2008 – August 2010

Quickbooks (Outbound Sales) – Team Manager

Manage a team that focus on providing the correct product for customers and selling additional services. Taking escalations call when needed. I do customer check in with regard to the accounts being handled by my team. Listens to calls of the rep making sure that they are align with the company’s vision.

STREAM GLOBAL SERVICES (ETelecare) October 2008 – October2009 Quickbooks (Outbound Sales) – Technical Support

Take over sales escalation calls. Monitor and help drive the team assigned to me to generate leads. Coach agents when there is sales escalation. Provide feedback to Team Manager regarding the coaching for the IB agent. Close leads and generate into sales. STREAM GLOBAL SERVICES (ETelecare) January 2006 – October2007 Quickbooks Technical Support Specialist

• Answers all payroll related phone calls for their appropriate locations.

• Keys into system all new hires and changes for locations.

• Enters all bonuses into the system for sales and telemarketing.

• Enters weekly adjustments.

• Calculates vacation pay for sales managers and counselors.

• Calculates O/T and Vault bonuses.

• Maintains and corrects Data Scrub issues.

• Processes and maintains appropriate weekly, monthly and yearly reports.

• Calculates training pay for sales staff.

• Maintains appropriate response to emails.

• Position handles projects as assigned by supervisor

• Provide troubleshooting steps and guide customers on how to resolve their issue.

• Handle irate and frustrated customers.

• Calling back customers for necessary follow-up.

EDUCATION

Master of Science Major in Statistics June 1991 – March 1992 University of Sto. Tomas (UST)

Bachelor of Science Major in Mathematics June 1987 – March 1991 Pamantasan ng Lungsod ng Maynila (PLM)

Highschool Diploma June 1983 – March 1987 Cainta Catholic School

PERSONAL INFORMATION

NAME Ana Liza Ballesteros

BIRTHDATE June17

BIRTHPLACE Manila

MARITAL STATUS Widowed

REFERENCES ARE AVAILABLE UPON REQUEST

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