Stephanie Clemente

Burlington, NC *****

ad26uz@r.postjobfree.com

+1-908-***-****

Very Organized and goal oriented person; I can utilize my experience and skills in a well-established firm and/or institution.

Work Experience

Office Supervisor

Aire Serv Heating and Cooling - Liberty, NC

May 2021 to Present

• Answering phone calls

• Creating work orders

• Scheduling & managing the service schedule

• Create & manage Service Technician on-call schedule

• Plan for seasonal fluctuations in the business by making sure maintenance agreements are offered to all customers and that customers are meeting maintenance agreement terms

• Calling customer for previous day follow ups

• Tracking A/C start ups & scheduling when weather permits

• Daily appointment confirmation calls

• Update & quote residential maintenance agreements

• Pull / order belts & filters for commercial maintenances

• Track call backs and verify them upon completion of work

• Check-In equipment/service parts when needed & receive on PO sheet

• Make collection calls on past due accounts

• Process payments over the phone

• Update job notes

• Contact customers regarding return visits when needed

• Create customer invoices

• Assist with parts requests

• Review unassigned work orders

Receptionist

Collateral Recovery - Burlington, NC

November 2016 to May 2021

· Update accounts with information related to repossession notification, the location of the vehicle post repossession, the reported police department location

· Answer phone calls from Auctions, Banks, and other Credit Acceptance departments

· Enter data for the information into various systems and ensure that they are imaged and processed timely

· Processed vehicle releases

· Processed debtor property paper work

· Entered paid invoices into correct account for bank Accounts Payable/Receivable

Pomerantz Paper - Kearny, NJ

July 2009 to August 2012

· Prepared work to be accomplished by gathering and sorting documents and related information.

· Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.

· Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.

· Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.

· Prepared financial reports by collecting, analyzing, and summarizing account information and trends.

· Maintained accounting ledgers by posting account transactions.

· Verified accounts by reconciling statements and transactions.

· Resolved account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.

· Maintained financial security by following internal accounting controls.

· Secured financial information by completing data base backups.

· Maintained financial historical records by filing accounting documents.

· Contributed to team effort by accomplishing related results as needed. Administrator Assistant

Clifford Medical & Rehabilitation - Newark, NJ

April 2007 to June 2009

· Customer Service

· Microsoft word/Excel/Power Point

· Patients Attendant

· Account Receivable

· Doctor Assistant

· Expedite patient’s health records

Education

High School Diploma

Linden High School - Linden, NJ

2008

Skills

• English/Spanish/Portuguese fluent; Microsoft word/Excel/Power point, QuickBooks, Tally

• Accounts Receivable

• Accounts Payable

• Office Management

• Bookkeeping

• Accounts payable

• Accounts receivable

• QuickBooks

• Account reconciliation

• Typing

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