Stephanie Clemente
Burlington, NC *****
**********@*****.***
Very Organized and goal oriented person; I can utilize my experience and skills in a well-established firm and/or institution.
Work Experience
Office Supervisor
Aire Serv Heating and Cooling - Liberty, NC
May 2021 to Present
• Answering phone calls
• Creating work orders
• Scheduling & managing the service schedule
• Create & manage Service Technician on-call schedule
• Plan for seasonal fluctuations in the business by making sure maintenance agreements are offered to all customers and that customers are meeting maintenance agreement terms
• Calling customer for previous day follow ups
• Tracking A/C start ups & scheduling when weather permits
• Daily appointment confirmation calls
• Update & quote residential maintenance agreements
• Pull / order belts & filters for commercial maintenances
• Track call backs and verify them upon completion of work
• Check-In equipment/service parts when needed & receive on PO sheet
• Make collection calls on past due accounts
• Process payments over the phone
• Update job notes
• Contact customers regarding return visits when needed
• Create customer invoices
• Assist with parts requests
• Review unassigned work orders
Receptionist
Collateral Recovery - Burlington, NC
November 2016 to May 2021
· Update accounts with information related to repossession notification, the location of the vehicle post repossession, the reported police department location
· Answer phone calls from Auctions, Banks, and other Credit Acceptance departments
· Enter data for the information into various systems and ensure that they are imaged and processed timely
· Processed vehicle releases
· Processed debtor property paper work
· Entered paid invoices into correct account for bank Accounts Payable/Receivable
Pomerantz Paper - Kearny, NJ
July 2009 to August 2012
· Prepared work to be accomplished by gathering and sorting documents and related information.
· Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
· Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
· Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.
· Prepared financial reports by collecting, analyzing, and summarizing account information and trends.
· Maintained accounting ledgers by posting account transactions.
· Verified accounts by reconciling statements and transactions.
· Resolved account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.
· Maintained financial security by following internal accounting controls.
· Secured financial information by completing data base backups.
· Maintained financial historical records by filing accounting documents.
· Contributed to team effort by accomplishing related results as needed. Administrator Assistant
Clifford Medical & Rehabilitation - Newark, NJ
April 2007 to June 2009
· Customer Service
· Microsoft word/Excel/Power Point
· Patients Attendant
· Account Receivable
· Doctor Assistant
· Expedite patient’s health records
Education
High School Diploma
Linden High School - Linden, NJ
2008
Skills
• English/Spanish/Portuguese fluent; Microsoft word/Excel/Power point, QuickBooks, Tally
• Accounts Receivable
• Accounts Payable
• Office Management
• Bookkeeping
• Accounts payable
• Accounts receivable
• QuickBooks
• Account reconciliation
• Typing