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Customer Service Entry Level

Location:
Indianapolis, IN, 46218
Posted:
January 29, 2024

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Resume:

Amber Parham

**** *. ****** ***. ************, IN 46218

317-***-****

ad26tu@r.postjobfree.com

Customer Service Professional

Skilled, creative, versatile and enthusiastic individual who has experience as a customer service associate. Seeking an entry level position within the workforce, which previous training skills and experience can be utilized?

Key Qualifications

*Experience providing customer support in busy call center environments for public utility and insurance industry employers

*Highly motivated

*Excellent Communication Skills

*Mastery of Microsoft Office Programs

*Works well with a team

Work Experience

CareStaff Partners, Indianapolis, IN 08/2018- present

Certified Nursing Assisted

*Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.

*Ensured the safety and well-being of the residents is maintained.

*Provided medication reminders.

*Obtained specimens, weights, and vital signs of patients.

Carrington Mortgage, Indianapolis, IN 11/2016-07/2018

Default Claims Specialist

*Verify taxes and insurance maintained daily and paid timely and cancelled/endorsed according to investor/insurer guidelines

*Making sure my builder worksheet balances

*Obtain approval, and modify the scheduled date to the date in the future, whenever a step in the process cannot be completed

*Inputting the correct documentation into the file from different websites

*Requesting the required documentation if missing

*Perform daily review, follow-up and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in foreclosure tracking templates pertaining to claims/post sale activities

*Complete monthly, investor/client, PMI, VA, and FHA (SFDMS) reporting

*Monitor vendor performance and notify manager of any consistent problems (vendors inability/failure to comply with investor/insurer procedures and/or CMS requirements)

*Ensure all claims documents are images timely

*Maintain and control the HUD audit file

Carrington Mortgage, Indianapolis, IN 11/2016-07/2018

Default Claims Specialist

*Verify taxes and insurance maintained daily and paid timely and cancelled/endorsed according to investor/insurer guidelines

*Making sure my builder worksheet balances

*Obtain approval, and modify the scheduled date to the date in the future, whenever a step in the process cannot be completed

*Inputting the correct documentation into the file from different websites

*Requesting the required documentation if missing

*Perform daily review, follow-up and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in foreclosure tracking templates pertaining to claims/post sale activities

*Complete monthly, investor/client, PMI, VA, and FHA (SFDMS) reporting

*Monitor vendor performance and notify manager of any consistent problems (vendors inability/failure to comply with investor/insurer procedures and/or CMS requirements)

*Ensure all claims documents are images timely

*Maintain and control the HUD audit file

Elwood Staffing; Indianapolis, IN 06/2016-11/2016

Default Claims Specialist

*Building Claims in a timely matter

*Making sure my builder worksheet balances

*Building SFLS claims

*Performed other duties that are assigned

*Inputting the correct documentation into the file from different websites

*Requesting the required documentation if missing

BCForward; Indianapolis, IN 03/2015-10/2015

Customer Service Representative

*Provide timely and accurate responses to providers and members concerning claims, eligibility and general billing information

*Ability to receive and respond to communication between HP and customer

*Ability to analyze requests, then resolve inquires by following established guideline for gathering data or routing requests to the appropriate area

*Ability to work independently and in a strong team environment

*Ability to project a positive attitude and high degree of self-confidence

*Ability to effectively manage time

The Mentor Network; Indianapolis, IN 11/2014-5/2015

Certified Nursing Assisted

*Providing assistance to adults with disabilities

*Providing assistance with daily activities

*Medication administration

Smart It; Indianapolis, IN 08/2013-06/2014

Customer Service Representative

* Took Medicare calls helping providers with filing their claims

* Helped providers with using the CPT, HCPCS, ICD-9 procedure codes on their claims

* Provided information and resolve any issues pertaining to these calls in a timely, courteous and professional manner

* Followed up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.

* Adhered to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.

* Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.

* Ability to handle multiple tasks and prioritize while working in fast paced call center environment

* Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience

Healthcare Support; Carmel, IN 11/2011-07/2013

Customer Service Representative

*Handled customer inquiries, complaints and billing questions. Located resources for problem resolution and design best-option solutions.

*Comprehended, captured and interpreted basic customer information

*Managed difficult customer situations and responded promptly to the needs of the customer,

*Solicited feedback to improve service and responded to customer requests for service/assistance

*Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed

*Good verbal and oral communication skills- fast and correct typing

*Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization

Around the Clock; Mooresville, IN 08/2009- present

Certified Nursing Assisted

*Provided compassionate and value-oriented client service care.

*Maintained homelike environment for the residents.

*Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.

*Protected and promoted resident rights and assisted the person to maintain independence.

*Obtained specimens, weights, and vital signs of patients.

AT&T Internet Services; Indianapolis, IN 10/2007-10/2010

Customer Service Representative

*Assisted customers who have specific inquiries about Internet

*Assisted customers with troubleshooting Internet issues

*Comprehended, captured and interpreted basic customer information

*Managed difficult customer situations and responded promptly to the needs of the customer,

*Solicited feedback to improve service and responded to customer requests for service/assistance

Education & Training

Martin University BS - Criminal Justice 08/2011-05/2013



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