Cartaya Thomas

Credit & Collections Manager

Conley, Georgia

Mobile: 404-***-****

ad26ts@r.postjobfree.com

EXPERIENCE

Marena Group

Credit & Collections Manager

**/****-*******

Manage a diverse team that entails new hire and training staff

Oversee weekly and monthly forecasting reports of payments timely

Implement strategy to improve the collection of outstanding credit

Observe and review staff are adhering to collections regulations

Revamp the entire credit and collections process which helped reduced outstanding days from 120 days to 30 days

Initiate and approve electronic payments for deposits and payments

NAPA Genuine Parts Company

Receivable Account Manager

07/2015 – 09/2018

Oversaw collection of payments from clients

Managed client portfolios up to 950K

Handled disputes on invoices and retrieve payments on past due accounts

Post various methods of payments electronically

Developed a workflow that streamed lined collection process and improved monthly collections by 20%

Pay Loan Recovery Group

Payday Loan Collector

03/2012 - 06/2015

Collected delinquent accounts, minimizing risk costs, and optimizing returns

Developed effective pre-collection and collection strategies

Managed assigned case load effectively, while utilizing Skip-Tracing tools and software

Successfully met and exceeded monthly goals by negotiating and settling delinquent accounts daily

PROJECTS

Reduction of Bad Debt

Aligned all financial activity with the company and FDCPA

Staff Motivation

Implemented monthly activities for staff to improve individual performance and Team

SKILLS

Past Due Balance Management

ERP & SAP Software

Audit/Invoice Expertise

Analytical Reasoning

Verse in FDCPA & FCRA

Superior attention to detail

ISO Regulations

Google Docs

Microsoft Office/Teams/Outlook

Strong Negotiator

Presentation Skills

NAPA TAMS

Performance Evaluation

AWARDS/Certifications

Exceptional Leadership Award

Coursera Self-study Building Leadership Skills

Allison Certification in Managerial Skills

EDUCATION

Triton College

United States Navy

U.S. Electronic Repair

U.S. Technical Training

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