RAQUEL MORALES

KATY, TX *****

PHONE: 832-***-**** EMAIL: ad26sp@r.postjobfree.com

OBJECTIVE

To obtain a challenging Human Resources position where my knowledge and experience can be utilized to benefit the company and continue developing my business and professional skills. SUMMARY OF QUALIFICATIONS

• Applicant Tracking System • HRIS Technologies • Talent Acquisitions

• E-Verify

• In-Person and Telephone

Interviewing

• Talent Management

• Employee Engagement • Mediation/Conflict Resolution • Training & Development

• Employee Relations • Orientation & Onboarding • Leadership Development

• Exit Interviews and

Processes

• SAP

• Unemployment Case

Management

• Full Cycle Recruiting • Skill Marketing

EXPERIENCE

Webhelp, Katy, TX October 2022 – October 2023

HR Business Partner

Webhelp, Katy, TX September 2021 – April 2022

HR Business Partner

• Conducted thorough investigations into complaints brought forward by employees, such as discrimination claims and policy violations, to come up with appropriate and prompt resolutions.

• Created a positive work environment by promoting open communication and proactively addressing employee concerns.

• Managed multiple projects independently while maintaining the integrity and confidentiality of HR files and records.

• Provided timely and accurate advice and guidance on general HR inquiries related to policies, processes, and general HR matters.

• Ensured Operations and Management were compliant with company policies.

• Administered the onboarding process of newly hired employees by conducting first day orientations to acquaint them with the company’s operational procedures and policies.

• Proficiently utilized the company’s HRIS system to enter, manage, and monitor pertinent HR-related information.

• Conducted exit interviews documenting all feedback in accordance with the established HR standard operating procedures.

• Supported departmental managers by providing guidance and coaching in the areas of performance management, employee relations, and corrective action.

• Provided support to employees in various HR-related topics such as leaves, benefits, and payroll.

• Reviewed and certified I-9 documents (E-Verify).

• Processed new hires, transfers, rehires, and changes entering information into HRIS.

• Processed unemployment claims in a timely manner and attended hearings as required.

• Completed the off-boarding process which included conducting exit interviews.

• Performed tasks required to administer and execute human resource programs, including but not limited to compensation, benefits, leave, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition, training and development.

• Attended and participated in employee disciplinary meetings and terminations. Raquel Morales – Resume Page 2 of 3

iQor, Houston, TX August 2019 – September 2021

Human Resources Generalist

• Conducted thorough investigations into complaints brought forward by employees, such as discrimination claims and policy violations, to come up with appropriate and prompt resolutions.

• Managed multiple projects independently while maintaining the integrity and confidentiality of HR files and records.

• Provided timely and accurate advice and guidance on general HR inquiries related to policies, processes, and general HR matters.

• Ensured Operations and Management were compliant with company policies.

• Administered the onboarding process of newly hired employees by conducting first day orientations to acquaint them with the company’s operational procedures and policies.

• Proficiently utilized the company’s HRIS system to enter, manage, and monitor pertinent HR-related information.

• Provided support to employees in various HR-related topics such as leaves, benefits, and payroll.

• Reviewed and certified I-9 documents (E-Verify).

• Processed new hires, transfers, rehires, and changes entering information into HRIS.

• Attended and participated in employee disciplinary meetings and terminations. iQor, Houston, TX December 2018 – August 2019

Recruiter II

iQor, Houston, TX March 2016 – December 2018

Recruiter

• Recruited, pre-screened, and facilitated the hiring of qualified job applicants for open positions; collaborated with departmental managers to understand skills and competencies required for openings.

• Screened pipeline candidates to confirm qualification, skill set, job fit, and salary requirements.

• Helped candidates progress through the hiring process including application completion, reviewing work authorization documentation, and taking badge photos.

• Assisted with onsite audit preparations requested by clients and other entities.

• Documented candidate activity and communications through internal tracking documents and applicant tracking system.

• Developed and executed effective sourcing strategies to identify and attract qualified candidates through various channels including job boards, social media outlets, professional networking, employee referrals, job fairs, and onsite hiring events.

• Maintained applicant and candidate workflow within the Applicant Tracking System.

• Collaborated with HR team on various projects, such as employee engagement initiatives, diversity and inclusion efforts, and talent development programs.

• Conduct interviews using various reliable recruiting and selection tools and methods to filter candidates. Built a pipeline of candidates anticipating future staffing needs.

• Oversaw the recruiting, hiring, and onboarding process by performing background and reference checks, extending job offers and issuing offer letters, and facilitated new hire orientations.

• Managed and administered 100% of pre-employment assessments to prospective candidates and ensured all forms were completed within 72 hours.

• Participated in and coordinated functions including but not limited to talent attraction, hiring, training and development, employee engagement and performance.

Raquel Morales – Resume Page 3 of 3

VIP Staffing, Houston, TX September 2014 – January 2016 Senior Recruiter

• Full cycle/high volume recruiting for administrative, light industrial and manufacturing roles.

• Matched employee qualifications to client’s needs to find an appropriate match between the employee and the client that met the expectations of both for temporary, contract, and direct hire placement positions.

• Collaborated and fostered relationships with hiring managers to understand their staffing needs.

• Provided updates and guidance to hiring managers throughout the recruitment process.

• Coordinated and scheduled interviews with candidates and hiring managers, ensuring a smooth and timely recruitment experience.

• Kept candidates informed throughout the recruitment process, providing feedback and updates as needed.

• Managed the end-to-end recruitment process, from posting job openings to making job offers.

• Matched employee qualifications to client’s needs to find an appropriate match between the employee and the customers that met the expectations of both.

• Delivered exceptional customer service to clients needing high quality temporary and regular full-time employees, recruiting, interviewing, screening, and evaluating potential applicants, and supervising the productivity and efficiency of the temporary associates through follow up and quality control checks.

• Developed practical and creative strategies to find candidates by sourcing and interacting with potential candidates online, developing talent pipelines, building relationships, and conducting initial candidate screenings.

• Sourced and recruited candidates to fill available job openings and to develop an applicant pool; interviewed and conducted background and reference checks on all applicants, skill assessments and new hire documents.

• Handled employment and assignment related questions.

• Entered candidate information into applicant tracking system and maintained employee records.

• Performed background checks, drug screens, reference checks, and assisted applicants with skill assessments.

• Built a pipeline of candidates anticipating future needs and updated and tracked candidates using applicant tracking system.

• Management of employee database and maintained employee records ensuring documents were in compliance.

EDUCATION

Massey Business College, Houston, TX

• Business Administration

Willowridge High School, Missouri City, TX

• Diploma

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