Nicole Klein

Customer Service

Woodridge, IL ****7

ad26sn@r.postjobfree.com

+1-630-***-****

Seeking a challenging career with a progressive organization which will utilize my skills, abilities, and knowledge so that I can grow within the company.

Authorized to work in the US for any employer

Work Experience

Customer Experience Representative

NEXT Door & Window Company - Burr Ridge, IL

August 2023 to Present

• The Burr Ridge office Monday-Friday from 9:30am-6pm with the occasional Saturday shift

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Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals

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Entered all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team

(Customer Experience Relationship Team) procedures

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Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution

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Transferred all incoming calls and route to appropriate person or solution

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This includes resolution of all customer inquiries

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Provided customers with accurate information regarding all products and services

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Followed up on online inquiries in a timely manner with a 3-minute turnaround time

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Performed basic data entry of prospect information into our Salesforce CRM

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Followed up with unsold sales as assigned in Salesforce CRM

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Completes outbound calls daily including telemarketing calls Customer Care Representative

Nicor Gas - Naperville, IL

January 2023 to August 2023

• Answered customer requests or inquiries concerning services, products, billing, claims, and reports problem areas.

• Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

• Prepare field orders (e.g., turn-ons, turn-offs, transfers, meter sets and removals); updates and maintains customer account information. Determine documentation requirements; review and maintain hard copies when necessary.

• Provide information related to outside assistance and other options.

• Respond to service policy, rate questions, and billing inquiries.

• Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks.

• Coordinate work requests with appropriate departments and service centers; informs customers of actions taken.

• Perform accounting functions related to orders, adjustments, and corrections.

• Report service disruptions (vendor, process, systems)

• Adhere to established policy, procedure and quality standards within service standards or metrics for work performed.

• Track related work activity for business process reporting & workload management. Warehouse Associate/Clerk

Glanbia Performance Nutrition - Aurora, IL

April 2022 to October 2022

Manage and develop relationships with customers, suppliers, agents and staff.

• Support the picking team lead and ultimately Admin Manager.

• Process all GI customer orders via the VL10G report within SAP and delivery to customer instructions.

• Liaise with external parties to ensure loads are prepared and special instructions clearly communicated including Transport and Warehousing (Internal/3rd Party) ensuring loads dispatched on time and required delivery dates are achieved.

• Be Prepare documentation as required based on the country of destination import requirements.

• Be knowledgeable of all product groups within the scope of the picking team.

• Liaise with GI planning, quality and customer service departments to ensure product availability, product grading and credit availability.

• I’am knowledgeable of SAP and all S&D specific requirements.

• I Ensure all issues are escalated to the team lead.

• I was Flexible as the role may include other admin duties such as invoice processing.

• I’am an effective agent in the 3M process, striving to implement and learn GPS tools where appropriate to enhance the services and processes.

Customer Service Representative Intake & Verify

Byram Healthcare - Downers Grove, IL

February 2020 to January 2022

• Answered hi-volume of in-bound calls via an automated phone system.

• Made outbound calls to patients and referrals as necessary.

• Responded quickly and professionally to customer telephone questions and concerns.

• Communicated with patients via telephone as well as using email.

• Ability to think independently and show empathy and compassion.

• Worked in a very structured fast paced team environment.

• Gather Patient demographics and billing information as needed to complete requested orders.

• Data entry: Process orders and maintain customer records using Byram’s computer and phone systems.

• Sell additional products that may be necessary or available to the customer.

• Follow-up on accounts and orders as needed.

• Possess excellent communication skills and the ability to practice proper phone etiquette while providing excellent customer service.

• Basic Microsoft Office, particularly Word and Outlook. Customer Service Commercial

Dyson INC - Aurora, IL

August 2013 to November 2019

• Responsible for resolving customers issues including technical trouble-shooting, service requests and ordering repair parts.

• Assisting B2B customers with warranty registration and technical support.

• Handled emails daily for all Airblade service request via Boldchat.

• Updated excel service report on a weekly bases to send to Regional Sales Managers.

• Develop, build, and maintain strong relationships with distributors to ensure all service requests are resolved.

• Handled inbound calls for all service requests for B2B customers in US & Canada

• Exceed in selling Dyson products.

Clerk

Clark Distribution Systems, INC - Woodridge, IL

January 2008 to January 2013

• Scanned in work order tickets, produced pallet manifest, and cleared exception reports using AS400 system.

• Assisted Ops Supervisor and Ops manager in updating files within the company's proprietary systems, and updated employee time cards.

• Tracked and traced hot freight that left the distribution center to ensure it arrived to customer on time.

• Created Canadian Customer paperwork so freight would have a smooth transit across US and Canadian border.

• Assisted Shift Supervisor in created bills the ship within the intercontinental United States. Education

Lisle Senior High School Lisle

2001 to 2005

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• B2B Sales

• Phone Etiquette

• AS400

• Salesforce

• Customer relationship management

• Cosmetology

• Makeup application

• Business Development

• CRM Software

• Sales Management

• Technical Support

• SAP

• Project Management

• Shipping & Receiving

• Microsoft Outlook

• Communication skills

• Microsoft Excel

• Windows

• Microsoft Word

• English

Certifications and Licenses

Food Handler Certification

Contact this candidate