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Customer Service Team Lead

Vijayanagar, Karnataka, India
January 29, 2024

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Praveen Boregowda

PMO Lead

Mobile: 917*********



Nationality: Indian

PROFILE PMO Lead 13+ Years of Experience.

Results-driven finance and administration specialist with a successful track record in financial analysis/reporting, customer service, and administration within a dynamic Fortune 500 company setting. With over 13 years of industry experience, I possess a comprehensive understanding of financial operations, HR best practices, and customer-centric approaches. KEY COMPETENCIES

• Executive Team Lead: Skilled in efficiently managing executive calendars, facilitating communication, and enhancing organizational operations, coordinating meetings, travel arrangements, and maintaining office supplies.

• HR Administration: Skilled in managing end-to-end HR processes, from recruitment, BG Check and onboarding of new joiners to the account.

• Customer Service Excellence: Proven ability to deliver exceptional customer service, resolving inquiries, and ensuring client satisfaction.

• Administrative Efficiency: Demonstrated expertise in handling diverse administrative tasks which included SOW, Timesheet Management, Resource Allocation & Invoice Processing:

• International Experience: As a part of the Rabobank account, I had the opportunity to travel to Utrecht, Netherlands, for a period of 2 months to facilitate Knowledge Transfer (KT) and oversee client operations – Employee Onboarding and Client operations related activities. INDUSTRY EXPERTISE Executive Assistant Human Resources Customer Service Administration WORK EXPERIENCE

Jul 2019 – Feb 2023: Executive Team Lead Client – Rabobank

• Served as the primary point of contact for Rabobank Client Delivery Manager, ensuring effective communication and collaboration.

• Coordinated arrangements for client visits, meetings, and conferences, including room setup, audiovisual equipment, and refreshments.

• Created monthly MIS reports that provided actionable insights into employee utilization, aiding senior management in making informed decisions.

• Implemented an automated procurement system, reducing processing time for purchase orders by 50%.

• Successfully resolved discrepancies in vendor invoices, leading to a 95% accuracy rate in invoice processing.

• Prepared and submitted periodic reports to higher management or relevant stakeholders. These reports covered financial data, operational performance, and other key indicators. Sep 2013- June 2019: PMO Lead Client - ABN AMRO

• Handled activities like ODC management, financial activities and Audits.

• Creating work orders (SOW) submitting them to the client and on approval, processing them in the Ariba tool (Client system for creating Purchase orders and Invoice generation).

• Collaborating with C-level executives to align project initiatives with the company's long-term growth strategy.

• Providing guidance, mentorship, and performance evaluations to PMO team members. Ensuring team members are aligned with the PMO's goals and contributing effectively.

• Developed a project dashboard to track key performance indicators (KPIs) such as project progress, budget variance, and timeline adherence. Jan 2009 - Aug 2013: Senior Products Operations Coordinator Client - Arrow Electronics

• Worked as a part of Defprod group in association with the RMA Team in the US. Responsible for maintaining after-sales quality, shipment from warehouses across North America to various suppliers across the globe etc.

• Successfully handled stock rotation of slow-moving inventory and defective materials for Arrow Electronics, resulting in a 10% increase in client assets.

• Strategically implemented materials requirement planning (MRP) & economic order quantity

(EOQ) strategies to optimize warehouse inventory and minimize defective stock. Jan 2000 - Nov 2008: Proprietor Own business Computer accessories store, Mysore, India EDUCATION

• PG Course in Computer Applications University of Mysore and CMC Jun 1998 - Jun 1999

• Bachelor of Science (B.Sc. in Physics, Electronics, and Mathematics) University of Mysore, Karnataka, India Apr 1995 - Apr 1998


• Infosys Certified Human Resources Management Domain Professional Jan 2022

• Completed professional Course in Power BI from LinkedIn Apr 2023

• Completed professional Course as an Administrative Professional from LinkedIn Apr 2023

• Completed professional Course in Google Calendar Essential Training from LinkedIn Aug 2023 LANGUAGE PROFICIENCY

English (C1) Hindi (A1) Kannada (C1) Tamil (A1) PROFESSIONAL ACHIEVEMENTS

• Recognized for stellar performance and critical contributions in achieving organizational goals, receiving the I-STAR award from Infosys in 2011.

• Acknowledged as STAR of the Quarter at Infosys - ABN AMRO in 2015 for outstanding performance, excellent teamwork, and valuable contributions. INFOSYS TOOLS

OMS, DPS, MSD-CRM, PBS, IDS, Alcon, BTP Creation


• Financial Analysis

• Budgeting and Reporting

• Accounts payable and Accounts receivable

• MS-Office

• Revenue forecasting Problem Solving

• Administrative support

• Account Reconciliation

• Planning skills

• Reporting Skills

• Good Communication Skills

• Problem-solving

• Analytical skills

• Client Relationship Management

• Flexible team player

• Organizing & Networking Skills

• Good Interpersonal skills

• Presentation Skills

• Outlook Calendar Management

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