Customer Service Production Manager

SKILLS

EXPERIENCE

EDUCATION

Mark Cook

509-***-**** ad26ob@r.postjobfree.com Yakima, WA 98908

Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly e fective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.

• Safety Protocols • Sta f Training

• Sales Expertise • Multitasking Abilities

• Sta f Management • Customer and Vendor Relations

• Financial Analysis • Sta f Supervision

• Operations Management • Excellent Communication Skills

• Excellent Time Management Skills • Attention to Detail BRANCH MANAGER

Intermountain West Insulation

yakima, WA

February 2008 - November 2023

• Directed daily branch operations, leading the team to exceed in project completion and monthly sales goals. Oversaw daily operations including scheduling, inventory, hiring of new employees, maintaining customer relations, and account maintenance.

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Maintained high level of employee morale to minimize turnover, maximize customer satisfaction and enhance project completion in a timely manner.

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OUTSIDE SALES PRODUCTION MANAGER

Smith Insulation

Kennewick, WA

February 2007 - February 2008

• Managed daily sales activities including prospecting, cold calling, AND lead generation. Developed and implemented e fective sales strategies to increase revenue growth and scheduling of daily crews and duties.

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PRODUCTION MANAGER

Pro Insulation

Yakima, WA

June 1989 - October 2007

• Managed a team of 30+ employees in the production department.

• Trained sta f on safety procedures, quality standards and general insulation duties and requirements.

• Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines. maintained interprofessional relationships with contractors and home owners to ensure completion of projects in a timely manner.

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REFERENCES

GED

Lewiston High School, Lewiston, ID

Sep 1981

References available upon request

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