ABOUT ME:

Seasoned professional with strong leadership and

relationship-building skills. . Dedicated to maintaining

customer satisfaction, I specialize in quality, speed,

and process optimization. My passion lies in

developing relationships, cultivating partnerships,

and growing businesses.

CONTACT

Taisha V. Carter

Email: ad26nw@r.postjobfree.com

Phone: 512-***-****

Address: 408 Hill Street, Smithville, TX 78957

EDUCATION

TX + 2014

Bachelor of Arts: Business Administration

'y of Phoenix, Au

Univers in,

2 Semesters of Business Administration Coursework

included:

+ International Finance

+ - Statistics

+ Micro-Economics

+ - Strategic Sales

+ - Retail Marketing

Austin Business College. Austin, TX + 2008

Bachelor of Art Management

3 Semesters of Business Management Coursework

included

+ - Marketing

+ - Public Relations

+ -Promotions Management

: Busines

ev

Experienced Customer Service Professional

WORK EXPERIENCE

WYNDHAM RESORTS - Marketing Coordinator, Austin, TX - 10/2021 - 01/2022

~ Provided excellent customer service by greeting customers and assisted with

information to accommodate plans around the city were fulfilled to meet expectations

~ Performed very well with teammates and accepted coaching from the

management team

~ Established superior customer interaction to ensure loyalty and increased

retention, increasing revenue by 2.5% during documented shift hours

ONSOURCE (GENPACT) - Field Inspector, Braintree, MA - 12/2017 - 06/2020

~ Made and submitted reports of automobiles detailing findings and any actions

taken

~ Investigated incidents and accidents of automobiles.

~ Completed inspections of damages to vehicles for insurance companies for

claims investigations

BUDGET RENT A CAR - Customer Service Manager, Bastrop, TX - 05/2010 - 07/2011

~ Opened and closed location and monitored shift changes to uphold successful operations

strategies and maximize business success.

~ Maintained financial accuracy when handling over $1500-2500 in revenue each day

~ Contacted existing and prospective customers by phone or email on a consistent basis,

which resulted in regularly surpassing weekly sales targets.

MCI TELECOMMUNICATIONS- ©utbound Call Center Team Lead, Austin, TX - 10/2001 - 08/2006

- Communicated client satisfaction trends and product usage to marketing, sales, and product

development groups.

~ Informed customers of sales and promotions to build customer base, boost traffic, and increase

customer loyalty

~ Obtained referrals with existing clients to generate new business, boosting overall sales.

~ Delivered superior customer service to retain existing customers and attract 2C

customer referrals.

more

SKILLS EXTRAS

~ Building Customer Trust and Loyalty

. - Technical Support

- Efficient and Detail-Oriented

. - Microsofi/ Windows

~ Responding to Difficult Customers

~ Exceptional telephone etiquette

- Upbeat and Positive Personality

. - Exceptional interpersonal

. ~ Salesforce/Salesloft/Lavender,

Contact this candidate