*

FREDERICKA

ERICKSON

Des Moines, IA ***** 515-***-****

ad26ni@r.postjobfree.com

SUMMARY Dedicated Business Process Analyst Advisor possessing experience in developing business requirements based on the users' needs, building successful compliance programs within the Information Technology industry. Proven history of leading organizations in quality assurance, risk management and global security initiatives. Skilled in mentoring, training and contributing to the professional development of staff members. Proficient in managing budgets and reporting status to stakeholders.

SKILLS Develop and document business

process models, business

requirements, test cases, test

plans

Analytical

Organization and

time-management

Facilitate communication

Problem solving

Performance monitoring

Policy and procedure

improvements

Documentation proficiency

Program leadership

Program development and

management

Team leadership and direction

Functional testing

Disaster Recovery / Business

Continuity

PEGA

Proficient in Microsoft Suite

including Project and Visio

Salesforce

SQL

SharePoint

Agile, document epics and user

Data Monitoring

Operational Efficiency

Process Change Improvements

Team Collaboration

Reading Comprehension

System Modification

Effective Communication

Technical Team Interactions

Corrective Actions

New Product Introductions

Customer Inquiries

Business Processes and

Procedures

Business Requirements

Procedure Updating

Team Meetings

Develop Tools

Information Flow Management

Technical Design Documentation

Presentations and Decks

Data and Analytics

Present Findings

BI Tool and System Design

Business Intelligence Systems

Business Tracking

Model Data

Investigative Approach

FE

2

stories, manage and groom

backlogs, Scaled Agile

Framework (SAFe) training

Atlassian tools:

JIRA, includes management of

backlog, epics, user stories

Confluence, add, update program

artifacts

Client Requirements

User Acceptance Testing (UAT)

Requirements Definition

Project Objective Understanding

• Emerging Technology

• Tracking Administration

and Management

• Quality Reporting

• Change Management

Process

• Business Needs

Assessment

• Meeting Participation

WORK HISTORY

GENERAL DYNAMICS INFORMATION TECHNOLOGY

Business Process Analyst Advisor 10/2020 to 05/2023

• Draft user stories and acceptance criteria.

• Elicit and document the program’s business, functional, system requirements.

• Read, understand and document rules and regulations as they apply to the program to ensure the accuracy, completeness of requirements documentation.

• Cohesively partner with teammates to provide customer support, issue solutions and clearly document business needs.

• Review and updating product backlog in JIRA.

• Prepare program increment backlog for SAFe program increment planning. Systems Analyst Advisor 03/2020 to 10/2020

• Support vendor self-validation process by reviewing submitted documentation and provide feedback when potential changes are needed to comply with CMS requirements.

• Read, understand and document rules and regulations as they apply to the program to ensure the accuracy, completeness of measure specifications and supporting documentation.

• Support Client by ensuring measure specifications and supporting documentation accurately reflect mandated changes for the program year.

Program Manager 03/2019 to 03/2020

• Provide customer facing program progress updates on a weekly basis.

• Lead sessions for elicitation, development, and testing with the customer, analysts, development and quality assurance.

• Create the program's project plan.

• Responsible for eight direct reports; mentorship, assigned project work area(s).

• Document deliverables in the system of record.

• Write reports and extraction business requirements. Principal Systems Analyst 10/2009 to 03/2019

• Support Client by ensuring measure specifications and supporting documentation accurately reflect mandated changes for the program year.

3

• Work with the Project Manager and project team to understand the program needs and legislative mandates.

• Read, understand, and document rules and regulations as they apply to the program to ensure the accuracy, completeness of measure specifications and supporting documentation.

• Based on input from users via help desk feedback, measure owner feedback, and product team feedback, adjust applicable measure specification(s).

• Work with Client to identify and develop requirements in meeting client business needs.

• Work with Program Managers and Client to understand scope of business needs and identify business, system and application requirements

• Work with Program Manager and project team to develop and improve technical solutions.

• Function as Subject Matter Expert (SME) resource for product requirements areas of responsibility.

• Facilitate elicitation and formal review sessions to develop and validate business, system and application requirements.

• Communicate business directives, goals, needs and issues to the project team for development of a comprehensive client solution.

EDUCATION

Indian Hills Community College, Centerville Iowa

Focused on Business Administration and Management

Contact this candidate