Olivia Forrester

Ripley,TN• 901-***-**** • ad26na@r.postjobfree.com

Professional Summary

Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. Driven Health Insurance Agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations. Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Skills

Usability Research and Analysis

Blog Posts

Cross-Functional Team Collaboration

Social Media Best Practices

POS Systems and Ordering Platforms

Upselling Products and Services

Calm and Professional Under Pressure

Insurance Coverage Verification

Research and Analysis

Verbal and Written Communication

Data Entry

MS Office

Work History

Social Meida Specialist, 04/2022 to 10/2022

Summit Roofing And Restoration Inc. – Atoka, TN

Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement. Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.

Strategized and developed video content for client's website and social media publications. Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.

Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms..

Trafficked advertisements to target audience using specific algorithms for focused exposure. Created content strategies for digital media.

Created customized marketing materials to increase product awareness. proficient in Excel, word and other Microsoft programs Health Insurance Specialist, 04/2020 to 04/2022

TTEC – Englewood, CO

Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities. Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

Answered several inbound calls per 8 hour shift from existing and future policyholders to answer inquiries and discuss insurance options.

Explained features, disadvantages and advantages of different policies to promote insurance sales.

Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Met with customers to provide information about available products and policies. Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.

Substitute Teacher, 12/2019 to 04/2020

Kelly Services – Memphis, TN

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Customer Service Representative, 11/2018 to 09/2019 TTEC – Englewood, CO

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Customer Service Representative, 06/2017 to 12/2017 JTV – Knoxville, TN

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. Private Home Caregiver, 03/2017 to 09/2017

Quality Private Duty Care – Crossville, TN

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Provided transportation and appointments management. Provided mobility assistance such as walking and regular exercising. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness. Assisted disabled clients to support independence and well-being. Followed nutritional plans to prepare optimal meals. Direct Support Professional, 10/2013 to 03/2017

Hilltoppers Inc. – Crossville, TN

Assisted disabled clients to support independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented patient health status changes to keep care team updated. Administered medication as directed by physician.

Updated patient files with current vitals, behaviors and other data relevant to treatment planning.

Supervised daily activities and provided assistance to staff. Developed rapport to create safe and trusting environment for care. Led patient or group recreational activities for enhanced patient outcomes. Minimized injuries to staff or patients through support or restraint to control patient movements.

Consulted with different healthcare disciplines to offer important mental health support to patients.

Assisted patients adjusting to hospital procedures using highly structured settings. Cooked meals and assisted patients with eating tasks to support healthy nutrition. Assisted with daily living activities, running errands and household chores. Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Transported clients to and from medical appointments with safety and efficiency. Provided compassionate and patient-focused care to cultivate well-being. Laundered items, changed sheets and made bed to keep patients' bedroom clean. Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Monitored clients' overall health and well-being and noted significant changes. Recorded status and duties completed in logbooks for management. Entrusted to handle confidential and sensitive situations in professional matter. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

Replaced bandages, dressings and binders to care for wounds and encourage healing. Maintained strong connections within caregiver community to gain continuous knowledge. Provided staff coaching, mentoring and consultation to enhance performance and professional development.

Daycare Teacher, 04/2012 to 05/2013

Miss Audra's Daycare – Crossville, TN

Sanitized toys and play equipment each day to maintain safety and cleanliness. Engaged with children on individual basis to build positive relationships and promote learning.

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Education

License: Health Insurance, 07/2020

College of Insurance - Englewood, CO

High School Diploma: 05/2011

Phoenix High School - Crossville, TN

Certifications

Licensed Health Insurance Agent

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