Customer Service Data Analyst
Resume:
Daryl B. Devenadera
Brgy Ocana
Carcar City, Cebu 6019
ad26n4@r.postjobfree.com
QUALIFICATIONS:
Demonstrated ability to communicate effectively with customers, both verbally and in writing, to understand their needs and provide appropriate solutions.
Proven ability to identify and resolve customer issues in a timely and efficient manner, using sound judgment and critical thinking.
Dedication to delivering exceptional customer service and building strong relationships with clients to ensure their satisfaction and loyalty.
Ability to prioritize tasks and manage multiple responsibilities simultaneously, while maintaining a high level of accuracy and attention to detail.
Demonstrated ability to work collaboratively with colleagues to achieve team goals and provide exceptional customer service.
EDUCATIONAL BACKGROUND:
Tertiary Education Bachelor of Elementary Education
S.Y. 2018-2022 Cebu Normal University
Urgello Street, Cebu City, Cebu 6000
Secondary Education Ocana National High School
S.Y. 2016-2018 Brgy Ocana, Carcar City, Cebu 6019
Primary Education Ocana Central School
S.Y. 2001-2007 Ocana, Carcar City, Cebu 6019
WORK EXPERIENCE:
March 2020 – July 2023 Lead Generation Specialist, Data Analyst (Wayfair Account)
Office Partners 360
Send emails directly to the client.
Qualify prospect customers and get a lead for sales pipeline.
Cold-calling for follow ups. Inform the clients to provide imagery for their products.
August 2023 – January 2024 Lead Generation Specialist
411 Locals BPO
Bring in new leads and increase the number of people at the top of their sales funnel.
Outbound call/cold calling for prospecting and bring in new leads and convert to paying customers of our services.
CHARACTER REFERENCE:
Rowel Dayonot
Customer Advocate
Apollo.io
ad26n4@r.postjobfree.com
Jhon Mark Magsakay
Customer Service Representative
Office Partners 360
ad26n4@r.postjobfree.com
Johsil Laudo
Team Leader
411 Locals BPO
ad26n4@r.postjobfree.com
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