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Executive Assistant Customer Service

Location:
Charleston, SC
Posted:
January 29, 2024

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Resume:

RENÉE DOUGLAS

Mobile: 678-***-****

ad26my@r.postjobfree.com

EXPERIENCE

CARNIVAL CRUISE LINE, Charleston, SC

Passenger Health Screener 02/2022 to 08/2022

Every passenger to be screened before boarding the ship. My position was to verify their information, including their name, either with a passport or their driver's license and birth certificate, Covid-19 information and a negative vaccination certificate to sail on Carnival Cruise Lines.

ROBERT HALF, North Charleston, SC

Remote Customer Service

Medical University of SC 1/2021 to 5/2021

Scheduled, rescheduled and canceled SC residents for the COVID-19 vaccine doses throughout the State of South Carolina. Also, patients who believed they may have the virus were given appointments at designated clinics to be checked prior to receiving the vaccine.

AEROTEK, Executive Assistant

Medical University of SC 06/2018 – 08/2018

Completed contract work at MUSC due to their executive assistant having emergency surgery. Worked for the Director on the university side to do their calendaring, setting up meetings, gathering information for the upcoming Quarterly Board of Directors Meeting. Visited the venue, chose the menu and with a seating guide, arranged where participants and their guests would be seated. There was also a 2-day meeting and as the meeting planner of this organized meeting, provided snacks, drinks and lunch, and everything needed for the meeting along with providing a staff for cleanup.

COLLABERA, Executive Assistant

Molina Healthcare, CHARLESTON SC

10/2017 – 12/2017

Remote HEDIS Audit and Collection

Performed remote HEDIS Audit and Collection position on a project basis for Molina Healthcare Florida division. Provided outsourcing for medical records according to the HIPAA laws, pertaining to patient information by calling doctor’s offices, hospitals, and medical facilities using Microsoft Office Suite, CISCO Jabber, Nitro Pro (PDF Conversion OCR) and Pursuit Software (File Replication/ Synchronization Program) to enter information in the Molina system.

ASHFORD UNIVERSITY (University of Global Arizona) Healthcare Administration; Accounting Classes 2016 - 2017

ROPER HOSPITAL, CHARLESTON, SC

Executive Assistant to VP Nursing and Chief Nursing Officer, Hospital Administration; and, Associate Senior Nursing Director, Nursing Administration

04/2014 to 02/2016

Performed duties to Hospital and Nursing Administration (duel positions) which included but not limited to making calendaring, travel arrangements, expense reports, hotel accommodations, monthly accounts payables; Kronos payroll biweekly (Nursing Department), set up and follow through of executive level meetings along with completely minutes, typing, and distributing them to a shared drive for information between administration and nursing department. Catering for weekly and monthly meetings along with dedicated events. Ordered supplies for Hospital and Nursing Administration; filing, data entry, word processing, proofreading correction of reports and proposals, and all work to ensure accuracy. Provided administrative support and function to ensure cost-effective measures of operations of the Department for the Vice President, Chief Nursing Officer. Located venues offsite. Researched and negotiated costs, specifications, for our annual Nursing Retreat offsite which included over 400 nurses, a live speaker, set-up, and catering. Performed special projects and tasks as assigned. Coordinated assigned activities of the Vice President's department. Maintained the appearance of the conference and work rooms. Connect WebEx for distant participants. Assisted the associate director with the budgets of each unit using Excel. Performed other job duties and responsibilities as required.

Action: Hired one fast, effective executive assistant

Result: Two executive assistants were replaced with one to complete the position.

GLAXOSMITHKLINE PHARMACEUTICALS, Executive Assistant - Oncology

PHILADELPHIA, PA

04/2000 to 09/2013

Assisted and supported a team of 7 to 13 including a Senior Marketing Director and Marketing Managers overseeing Brand Team Operations for a $100m oncology product in a $1B oncology business unit.

Facilitated meeting preparation for brand team and cross-functional team meetings.

Proactively managed individual and team calendars.

Renée Douglas

Page Two

Coordinated and maintained vendor contracting for market research projects and payments in accounts payables.

Managed a commitment tracking system for vendor invoice activities supported by payment tracking records in GSK’s Planner System.

Prepared materials in advance of meetings. Ensured that all information was sent to participants for their preparation.

Led a team of 7-13 team members for travel, both domestic and global, providing itineraries, agendas, locations, contacts for travelers, car servicing to and from the airport. Planned unique events by understanding the goals and subsequently organizing the details for all assigned and invited staff. Followed compliance with Sarbanes-Oxley standards regarding both travel and expenses for team members.

Processed expense reports reflecting supporting documents and budget code indexes.

HAHNEMANN UNIVERSITY HOSPITAL

Executive Secretary to the Executive Director, Pediatric Pulmonary and Cystic Fibrosis Center 3 years

Executive Secretary to the Chairman, Orthopedic Surgery, Orthopedics and Sports Medicine Center 3 years

Administrative Assistant to the Physician Director and Nurse Director of Emergency Level 1 Trauma Center 2-1/2 years

OFFICE APPLICATIONS

MS Office Suite; Workday; Citrix; EPIC; Acrobat Adobe; Kronos Payroll; WebEx; Oracle; MAC; Ariba; Java; HTML; Meeting Manager; American Express Expense and Travel Manager; Rearden Travel; WordPerfect; Compare Rite; Co-Pilot (Project Management); PeopleSoft; JD Edwards; Library Manager Software; Sametime Manager; and IAF Manager.

EDUCATION

2016 FORBES BUSINESS SCHOOL, Accounting and Healthcare Administration, Ashford University

2006/07 HOSPITALITY MANAGEMENT,

Temple University, Philadelphia, PA; Executive Events Leadership Program

AWARDS FROM GLAXOSMITHKLINE PHARMACEUTICALS

SPIRIT AWARD “For Exhibiting the GlaxoSmithKline Spirit of Enthusiasm of Entrepreneurs, Search for Innovation, Performance with Integrity, and Contributing with Passion and a Sense of Urgency”

CHEERS FOR PEERS AWARD in the Commercial Analysis Department

WOW (WAYS OF WORKING) AWARD for “Enthusiasm and Teamwork

HIGH 5 Project GROW US (1) Client Driven and Customer Focused Award and, (2) Achieving Excellence

FILE CHAMPION - motivated, communicated, and prepared colleagues for the records management element of their move to the Philadelphia Naval Shipyard. Primary liaison with Move Plan, WREF’s Tactical Services team and our department for all record identification, reduction, and archival activities.



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