Escrow Officer Call Center
Resume:
HILARY MARTIN
*************@*****.***
SUMMARY OF QUALIFICATIONS
Accomplished Escrow Officer with 20+ years title experience with a reputation for excellence and high quality service. I have managed and held supervisor positions and owned and operated my own title company. I have handled Escrow Collections for 200+ accounts and I have balanced books AR/AP, general ledger, payroll reports and reconciliations.
I am detail orientated, organized, a sharp and quick learner, highly motivated and an effective problem solver.
PROFESSIONAL EXPERIENCE - BUSINESS ACCOMPLISHMENTS
•Escrow Officer with 20+ years in the Title/Escrow industry
•Operated and owned my own Title Company for six years
•Bookkeeper/Accountant for a Title Company. Handled AR/AP, general bookkeeping, payroll, reports, HR and escrow collections for 200+ accounts
•Reviewing and approving monetary transactions for million dollar accounts
•Call Center Experience 1-2 years
Management Skills
•A born leader who inspires and motivates others to perform at their highest level.
•Effective in promoting a positive, productive work environment for employees.
•Proven record of innovative and effective staff development
•Nominated WCR Secretary for the Utah County Chapter 3 years in a row
•Promoted to Branch Manager and held this position for 6 years
•Successfully and effectively managed my own title company
Effective Communication
•Strong interpersonal communication skills and assertive but not overbearing. I am enthusiastic and an energetic self-starter. I can work independently or with others, I remain calm and work well under pressure. I was able to work from home during the pandemic/Covid and communicated with my Supervisor via IM or emails.
WORK HISTORY
Asset Movement Associate: Morgan Stanley, SJ, Utah September 2018 - March 2023
Receptionist: JCP Salon, Sandy, Utah June 2015 - June 2018
Receptionist: GT Title Services, Salt Lake City, Utah. April 2014 – September 2014.
Owner/Escrow Officer: Vintage Title Insurance, Salt Lake City, Utah. May 2007 – June 2012.
State Escrow VP: Mercury Settlement Services, Salt Lake City, Utah. June 2006 – April 2007.
Branch Manager/Escrow Officer: First American Title, Orem, Utah. July 1995 – January 2006.
Escrow Accounts/Bookkeeper: Valley Title, Orem Utah March 1991 - July 1995
EDUCATIONAL BACKGROUND
Accounting Major/General Studies Brigham Young University, Orem, Utah 1992
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