P a g e * *

John Lutui

ad26mu@r.postjobfree.com • 408-***-****

linkedin.com/in/john-lutui• San Francisco, CA

Qualifications Summary

Ambitious team . Hyper focused on acquiring, retaining and driving customer satisfaction. I’m an unnatural leader who excels at guiding teams across various roles, from hospitality to environmental engineering, ensuring projects are executed effectively and meet organizational objectives. I worked my way into leadership positions from entry level positions getting to know every role in the business added with my sheer determination and grit to achieve the goals I set for myself. I’ve demonstrated consistent achievement and surpassing of sales targets, directly contributing to company growth and profitability. Identified and capitalized on new business opportunities, leading to increased market presence and revenue streams. Applied a creative approach to address challenges, turning potential setbacks into growth opportunities. Established and nurtured partnerships across various sectors, facilitating mutually beneficial collaborations. Set and achieved ambitious goals, continuously pushing boundaries to exceed both personal and team expectations. Areas of Expertise

• Business Development Manager

• Customer Focused Solutions

• Creative Problem Solver

• Process Improvements

• Marketing & Branding

• Financial Analysis

• Team Builder

• Staff Recruitment & Development

• Bookkeeping & Payroll

Professional Experience

Advisory Role, July 2022 - January 2023

MISC Restaurant, Sydney, Australia

Engaged by a prominent hospitality group to provide advisory services and hands-on assistance for their multi-functional venue nestled in a major park, encompassing a restaurant, bar, cafe, and event space. Leveraged extensive hospitality management experience to streamline procedural development, optimize team leadership strategies, and devise efficient system solutions.

• Played a pivotal role in the venue's successful launch by driving rapid and effective project implementations within a condensed timeframe.

• Assist in the opening launch of new restaurant and events venue Managing Director, January 2019 - July 2022

Pacific Carbon Group, Consultancy, Malaysia Australia Spearheaded initiatives specializing in carbon data measurement in the Oceana region, providing tailored financial solutions for informed stakeholder decision-making. Ensured alignment of business processes with organizational goals and led a diverse team of 10 across legal, accounting, engineering, and management domains. Collaborated seamlessly with both private and public stakeholders, guaranteeing project deliverables and timelines were met. Developed comprehensive business and project plans detailing project objectives and scope. Performed market analysis, assisting clients in navigating industry trends to pinpoint potential risks and opportunities. Facilitated effective communication across project managers, stakeholders, and technical teams.

• Identified and penetrated new markets, cultivating strategic partnerships to foster organizational growth.

• Defined stakeholder business requirements and crafted new system and process strategies to improve performance and deliver on company objectives.

• Regularly evaluated and optimized processes to meet and exceed set targets.

• Established and nurtured relationships with new clients, surpassing customer acquisition targets in the inaugural year. P a g e 2 3

Project Manager Director, 2017 - 2020

Melino Foundation, Conservation Foundation, Fiji South Pacific Engaged as an independent consultant for a leading non-profit conservation and development organization in the South Pacific, directing multiple in-field projects. Conducted extensive outreach, personally visiting ~50 villages to secure local approvals and foster collaborative relationships. Leveraged the potential of carbon sequestration from protected forests, advocating for both private and public stakeholder interests. Collaborated with UN-endorsed environmental teams to assess carbon sequestration and biodiversity metrics of preserved forests.

• Successfully brokered a 99-year protection lease with multiple private stakeholders equaling a total of 200,000 acres of old-growth forest.

• Navigating complex negotiations with private stakeholders, government departments, and local communities to achieve our desired outcomes.

• Defined and promoted key forest conservation objectives in partnership with local governments and international sectors.

• Served as a key consultant at the Pacific Climate Conference 2018, advising on carbon neutrality and alternative financing solutions.

Managing Director GM, 2001 - 2017

Canberra Hospitality Group, Canberra, Australia

Managing Director of Hospitality Group owning multiple venues from cafes, restaurants, catering company, bars and nightclubs. Orchestrated daily functions for the organization, directing a wide variety of logistics to keep business running smoothly. Collaborated with ownership and staff to achieve revenue targets, consistently delivering results. Devised and executed large-scale events, managing logistics for 4000 person catering engagements to private intimate dining settings, always ensuring punctual delivery and adherence to budget. Designed and launched strategic marketing initiatives, increasing existing customer spend and driving greater brand awareness. Leveraged financial analysis to forecast and address potential financial hurdles in the future. Renegotiated supplier and vendor contracts, achieving significant reductions in monthly expenditures. Recruited, onboarded, and mentored a new management team, ensuring the continuity of operations and sustained growth.

• Rapidly progressed within the organization, starting as a waiter and ascending to the role of General Manager, and eventually equity partner demonstrating adaptability and leadership capabilities.

• Spearheaded the analysis and systematization of business processes, culminating in the successful divestment and sale of the company.

• Overhauled financial systems, introducing robust reporting, forecasting, and budgeting protocols.

• Modernized HR policies and practices, ensuring compliance with governmental standards and enhancing employee onboarding and training.

• Established back-office efficiencies, slashing payroll expenses by almost 50% while managing payroll for 30+ staff.

• Identified operational inefficiencies, implementing strategies that boosted monthly revenues by 20%. Advisor for Business & Accounting Dept, 2012 - 2014 Open Colleges, Sydney, Australia

Nationally accredited online college and university education provider. Excelled in student acquisition, mirroring high- frequency customer acquisition roles with robust CRM management to track daily, weekly, and monthly targets. Managed the entire sales lifecycle, expertly utilizing Salesforce for CRM and pipeline management. Collaborated effectively within a team while also thriving in autonomous roles to meet and exceed targets. Mentored team and peers, coaching them to achieve and often surpass their monthly sales objectives.

• Outperformed expectations by achieving over 200% of sales target in a single month; routinely exceeded targets by 130%-150%.

• Recognized as "Advisor of the Month" consecutively, demonstrating sustained high performance.

• Doubled monthly KPIs, leading the department in lead conversions on a monthly basis.

• Advanced to team leader role after 1 quarter with the company. P a g e 3 3

Co-Founder Creative Director, 2012

Loot & Law, E-Commerce, Sydney

Created and developed online retail platform during the advent of major e-commerce entrants into the Australian market, acquiring invaluable insights into the nuances of competitive scaling. Oversaw diverse business operations, spanning from page design and merchandising to warehousing, brand collaboration, and customer experience enhancement. Led multifaceted roles encompassing funding, marketing, operational logistics, and brand photo shoots.

• Successfully negotiated contracts with both domestic and international vendors to secure optimal terms.

• Orchestrated multimedia events and pop-up shops, amplifying brand visibility and engagement.

• Procured competitive rates with freight forwarders and shipping companies, optimizing operational costs. Education

MBA, 2022-present, Melbourne Business School, Melbourne, Aus Associate of Marketing, 2021, London Business School, London, UK MBA Core, 2020, Harvard Business School, Online

Bachelor of Business, 2012, Canberra University, Canberra, Aus Associate, Accounting, 2009, Canberra Institute of Technology, Canberra, Aus Associate, Hospitality, Tourism & Hotel Management, 2007, Canberra Institute of Technology, Canberra

Contact this candidate