Customer Service Quality Control

SEBASTIEN MOROSE

Nashua, NH ***** +1-407-***-**** ***************@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills

Judgment and Decision Making

Active Learning

Active Listening

Speaking

Coordination

Instructing

Learning Strategies

Tire Balancing

Tire Mounting

Machinery Operation

Customer Service

Quality Control

Work History

Cook 08/2018 to 01/2019

Zaxby's Chicken Fingers & Buffalo Wings

Prepare food, cook, and serve orders.

Package Handler 10/2019 to 01/2020

UPS – Somerville, MA

Improved package handling efficiency by implementing proper sorting and organizing techniques.

Reduced damage rates for packages through careful handling and adherence to safety protocols.

Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Driver, Warehouse Orders 02/2020 to 12/2020

FedEx:Ground – Londonderry, NH

Improved delivery efficiency by optimizing routes and adhering to schedules. Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.

Maintained safe driving records by strictly following traffic rules and regulations. Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.

Lawn Care Technician 02/2021 to 06/2021

True Green – North Chelmsford, MA

Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.

Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.

Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.

Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.

Lawn Care Technician 06/2021 to 07/2023

Babin Landscaping – Pepperell, MA

Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.

Optimized watering schedules for clients'' lawns to conserve water resources while promoting healthy turf growth.

Tire Technician 09/2023 to 01/2024

Costco – Nashua, NH

Improved customer satisfaction by providing timely and accurate tire services. Enhanced safety standards by conducting thorough inspections of tires and related components.

Increased efficiency with meticulous organization of tools and equipment in the workspace. Boosted productivity, performing tire repairs and replacements in a fast-paced environment. Education

High School Diploma : Business 2003

Edgewater High School - Orlando, FL

Languages

French/kreyol

Native or Bilingual

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