Scrum Master Project Manager
Resume:
April Sluiter
ad26lr@r.postjobfree.com
Certified Agile Professional with experience driving the adoption of Scrum across multiple organizations including healthcare and technology. Accomplished project manager and cross-functional team leader, capable of effectively facilitating, managing, and coaching scrum teams on agile values and practices. Goal-oriented, resourceful, and customer focused.
SKILLS
● Project Management
● Jira & Confluence
● Strategic Roadmap
Development
● Continuous Improvement
● User Stories
● Agile Scrum
● Psychological Safety
● Conflict Resolution
● Business Value
SKILLS
Robotech Solutions
Scrum Master (Contract) Sept. 2022- Sept. 2023
● Facilitates and leads all scrum ceremonies: daily standups, backlog refinement, sprint planning, sprint retrospective, and sprint review.
● Instills a culture of continuous improvement through on-going refinement of the definition of "ready" and
"done".
● Empowers the team to foster work transparency by creating a self-organizing, high performing structure with daily check-ins and monthly retrospectives.
● Supports the Product Owner and assists Business Analysts with user stories and acceptance criteria.
● Mentored and coached team members on Agile and Scrum methodologies, promoting continuous learning and improvement.
● Collaborated with product owners to prioritize and manage product backlogs and helped the team to focus on delivering maximum business value.
● Helps teams to run experiments to uncover better ways of building software.
● Create, monitor & report Burndown Charts to track team progress. Culmination Brewing
Scrum Master/ Senior Facilitator Jan 2015-Sept. 2022
● Facilitates Product discovery sessions, craft vision, and product roadmap-based end user input.
● Facilitated planning and strategy with cross-functional teams to achieve common goals and objectives.
● Promoted a culture of continuous improvement and adaptation to ensure the team's success.
● Helped remove obstacles and impediments to ensure the smooth functioning and success of the team.
● Produces a hypothesis for certain KPI’s and experiments to test the hypothesis.
● Standardizes documentation across different processes and managed training for new team members, resulting in a 25% increase in efficiency.
● Implemented an extensive customer feedback program, collecting feedback from customers to identify areas of improvement & optimize features on current products.
● Identifies and eliminates impediments throughout the product service lifecycle to increase efficiency.
● Maintains an upselling rate on new clients by listening to and understanding customer needs while providing a consultative customer-service approach.
● Promote teamwork to enable Lean flow of value and achieve iteration goals.
● Steers end-to-end initiative for flagship product, leading to 15% increase in product discovery. Acorn Dentistry
Clinical Facilitator/Instructor Jan 2022-Nov 2022
● Tracked and reported on team KPIs, goal achievement, and sprint/release progress to ensure alignment with yearly/monthly objectives.
● Brought in Agile best practices such as time-boxing, transparency, accountability, visioning, self-management, empowerment, and role training.
● Established and maintained collaborative relationships with the team to meet objectives.
● Managed continuous curriculum evaluation and refinement process, resulting in 95% of students achieving passing scores on the first attempt of the national board exam.
● Coordinated multiple on-site clinical visits scheduled for students’ groups, providing them with an immersive real-world healthcare experience.
● Worked to strengthen team dynamics through monthly one-on-ones by understanding individual needs to create a strong culture.
● Mentored and coached new team members and encouraged a fail forward culture to improve processes and procedures.
CERTIFICATIONS
● Professional Scrum Master (PSM 1)- Scrum.org
● Agile Team Facilitation (ICP-ATF)- ICAgile
● ICAgile Certified Professional- ICAgile
● TEFL-Teaching English as a Foreign Language
● Changing and Implementing the Outward Mindset-Arbinger Institute EDUCATION
Portland Community College
Associate of Science (AS)
Grand Rapids Community College
Certificate in Dental Assisting
COMMUNITY INVOLVEMENT
● Invited to speak at large-scale dental conferences about leadership and emotional intelligence within the practice, spoke in front of 150+ attendees.
● Member of Toastmasters International from 2017-2019.
● Mentor for Big Brothers Big Sisters.
● Meal delivery for Meals on Wheels.
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