M

Isabel

Malaret

347-***-****

ad26li@r.postjobfree.com

m

Philadelphia, PA 19152

SUMMARY

Communications major with strong customer service and retail experience. Seeking employment opportunities within the fields of marketing, communications, and market research. Sales public relations, and community service, such as child services. Interests include human resources, philosophy and ethics. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill in finding solutions to company problems and outstanding active listening and multitasking abilities.

SKILLS

Writing, Research, Communication,

Critical thinking, Marketing

Understanding Customer Needs

Responding to Difficult Customers

Verbal and Written Communication

De-escalation Techniques

Transaction Processing

Courteous with Strong Service Mindset

Calm and Professional Under Pressure

Customer Service

Creative Problem Solving

EXPERIENCE

Customer Service Associate

Hicksville, NY

Forever 21/ Apr 2017 to Nov 2021

Built clientele through, and sales

Display store merchandise, kept the store tidy.

Website Organizer

Brooklyn, NY

KidKlass/ Jul 2005 to Sep 2018

Used computers for various applications, such as database management or word processing

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals

Created, maintained, and entered the information into databases. CTE May 2018 to Jun 2018

Promoted a sales pitch for a product to help women become more involved with working out

Project won a competition judged by Reebok, Summer Scholars internship July 5- August 15

Worked and competed with other high school students to build various websites Promoted assigned work places to the public eye

Gained experience with market research.

Sales Associate

Philadelphia, PA

Forever 21/ Aug 2016 to Dec 2017

Prepared for a high volume of shoppers during busy retail season Outstanding customer service

Extensive knowledge of the brand in order to provide recommendations and answers. ACT Jun 2016 to Aug 2016

Work with an assigned mentor on advertising projects Contribute to certain demographics

Experience life in a real office setting.

EDUCATION AND TRAINING

Bachelor of Arts: Communications

Brooklyn College Expected in Dec 2022

Brooklyn, NY

High School Diploma

School For Innovations And Advertising And Media Jun 2018 Brooklyn NY

Some College (No Degree): Early Childhood Education Old Westbury, NY

Hicksville, NY

ACCOMPLISHMENTS

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as attendance records, correspondence, or other material

Maintained scheduling and event calendars

Made copies of correspondence or other printed material Managed projects or contribute to committee or teamwork Located options for exceptional business

Managed projects or contribute to committee or teamwork Located options for exceptional business

Ikea May2018- Present

Attention to detail

Knowledge of proper cash handling procedures

Multitasking

Health, Allergen, and Safety Training and Certifications Cross-contamination

Food Service, Kitchen, & Hospitality Tech.

INTERESTS

Extracurricular Activities:, iMentor - Participated in a four-year academic, college, and career mentoring program. Humane Society club- Participated in activities that increased awareness of animal abuse in puppy mills

READING AND CREATIVE WRITING

Creative stories, and types medium past in a maintained environment.

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