Brittnay Mutarelli

Compassionate Caregiver with Customer Service, IT, and Sales Experience and a Passion for Helping Others.

Camp Hill, PA

ad26l3@r.postjobfree.com

+1-717-***-****

With over 15 years of diverse professional experience, I excel in various roles that require a unique blend of skills, ranging from culinary expertise to compassionate caregiving and customer service. My career is characterized by a strong emphasis on delivering high-quality results, adapting to various industry demands, and providing empathetic support as a caregiver. Proficient in culinary techniques, IT support, and customer engagement, I am committed to contributing to organizational growth and ensuring satisfaction in every role I undertake.

Authorized to work in the US for any employer

Work Experience

Cook

Your Place Bar&Grill - Harrisburg, PA

March 2023 to September 2023

• Executed a broad menu range, from pizzas to burgers, ensuring culinary diversity and quality.

• Achieved a flawless health inspection track record by strictly adhering to food safety standards.

• Delivered consistent customer satisfaction with a 98% rating through meticulous recipe adherence.

• Enhanced kitchen efficiency, reducing order turnaround by 15% during high-traffic times. As a dedicated Cook at Your Place Bar & Grill, my expertise in diverse menu preparation and commitment to health standards were instrumental in achieving an impeccable safety record and high customer satisfaction. My collaborative approach to service significantly improved efficiency in a fast-paced environment.

Server/Delivery Driver

Pizza Delight - Elizabethville, PA

June 2021 to April 2023

• Customer Service and Sales Enhancement: Excelled in customer service, achieving a 99% service rating and a 20% increase in average sales through effective upselling techniques.

• Operational Efficiency: Significantly improved dining experience by maintaining high cleanliness standards and quick table turnover, reducing wait times by 10%.

• Order Management and Delivery: Ensured a 98% order accuracy rate and maintained a 100% on-time delivery record, contributing to high customer satisfaction.

• Financial and Food Safety Responsibility: Demonstrated expertise in payment processing and strict adherence to food safety standards.

• Problem-Solving and Vehicle Maintenance**: Effectively addressed customer needs and maintained vehicle reliability, ensuring seamless service delivery. In my role as a Server/Delivery Driver, I consistently delivered exceptional customer service, ensured accurate orders, maintained a clean and efficient environment, and upheld food safety standards, all while contributing to increased sales and a positive dining atmosphere. Direct Care Worker

Tempus Unlimited, Inc. - Halifax, PA

September 2021 to January 2023

• Compassionate Personal Care: Provided dedicated and compassionate care for my mother during her battle with stage 4 pancreatic cancer, ensuring her comfort and safety.

• Medical Coordination: Assisted with all medical appointments, facilitating communication with healthcare providers to ensure the receipt of necessary treatments.

• Daily Living Assistance: Managed essential daily tasks including cleaning, cooking, and personal care, adapting to changing needs with empathy.

• Quality of Life Enhancement: Significantly improved my mother's quality of life by enabling her to stay in her own home, surrounded by a nurturing environment.

• Emotional Support: Maintained a supportive atmosphere, contributing to her emotional well-being and comfort throughout the illness.

In my role as a Direct Care Worker with Tempus Unlimited, Inc., I dedicated myself to providing comprehensive, compassionate care for my mother during her illness. My responsibilities included managing daily care tasks, coordinating medical appointments, and ensuring a supportive environment. This experience highlighted my commitment to empathetic, personalized care and my ability to adapt to evolving care needs, deeply enhancing my mother's quality of life during a challenging period. Notary Public

National Notary Association - Halifax, PA

May 2014 to April 2018

• Authenticated signatures and notarized diverse documents, maintaining strict adherence to legal standards.

• Prevented fraud and ensured accuracy, upholding the integrity of notarial acts with zero compliance issues.

• Delivered professional customer service, clearly communicating notarization procedures. As a Notary Public with the National Notary Association, I was dedicated to upholding the integrity of legal processes through meticulous document verification and a steadfast commitment to ethical practice. I provided reliable service, maintaining an impeccable record in both fraud prevention and compliance with evolving notary regulations. My professionalism and adaptability have established me as a trusted figure in the field.

Sales And Marketing Representative

Jewelry In Candles - Halifax, PA

November 2013 to October 2014

At Jewelry In Candles, I spearheaded the successful launch and promotion of an innovative soy wax candle line with embedded jewelry. My sales initiatives consistently surpassed targets, driving significant brand growth. I established enduring customer relationships, fostering repeat business and referrals, and effectively communicated the unique value of our products, contributing vitally to the company's early market success.

Customer Outreach Representative

Weed Man - Camp Hill, PA

February 2012 to September 2012

• Led a dynamic team in generating valuable leads through targeted door-to-door campaigns.

• Achieved a 20% conversion rate for lawn care quotes, enhancing customer engagement.

• Fostered team collaboration, contributing to a 15% increase in lead generation. My tenure as a Customer Outreach Representative at Weed Man was marked by effective lead generation and robust customer engagement strategies. My leadership in door-to-door campaigns and collaboration with colleagues led to measurable increases in potential business opportunities. Food Service Worker

Arby's - Harrisburg, PA

September 2006 to August 2007

In my tenure at Arby's, I was instrumental in ensuring customer service excellence and operational effectiveness. My role involved not just fulfilling tasks but enhancing the customer experience and contributing to a cohesive team dynamic.

Information Technology Help Desk Technician

Dauphin County Tech School - Harrisburg, PA

January 2004 to December 2006

• Delivered end-to-end technical support, enhancing school's digital infrastructure and user experience.

• Achieved a 95% resolution rate on IT-related issues for a diverse user base of students and staff.

• Provided timely on-site IT assistance, ensuring minimal disruption in educational activities.

• Executed maintenance and repair tasks, upholding the reliability of technology resources.

• Collaborated with IT staff and users to boost support efficiency by 10%. As an IT Help Desk Technician at Dauphin County Tech School, my comprehensive support and efficient problem-solving played a vital role in optimizing the school's IT operations. My hands-on approach and teamwork not only resolved technical issues but also improved the overall functionality and service delivery.

Crew Member

McDonald's - Halifax, PA

November 2005 to September 2006

In this role, I consistently delivered efficient service, prioritized customer satisfaction, upheld rigorous cleanliness standards, and played a pivotal role in enhancing team productivity. Education

GED in Information Systems Technology

Dauphin County Tech School - Harrisburg, PA

2010 to 2010

Skills

• Home Care

• Data Entry

• Human Services

• Microsoft Word

• Personal Assistance

• Home Health Agencies

• Direct Patient Care

• Phone Etiquette

• Microsoft PowerPoint

• Door-to-Door Experience

• Technical Support

• Help Desk

• Troubleshooting

• Operating Systems

• Microsoft Windows

• Customer service

• Communication skills

• English

• Computer skills

• Organizational skills

• Technical support

• Customer support

• Basic math

• Operating systems

• Help desk

• Time management

• Sales

• Pricing

• Cash handling

• Cash register

• IT

• Personal assistant experience

• Windows

• IT Support

• Kitchen Management Experience

Links

http://linkedin.com/in/thinkthistime

Certifications and Licenses

CompTIA A+

Assessments

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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