Front Desk Manager
Resume:
Latausha Rockuemore
Arlington, TX *****
******************@*****.***
Summary of Qualifications:
Microsoft Office Suite
Opera and PMS
Lightspeed
Fossee
Guest Experience(GXP)
Salesforce
Hotel Front Desk Management Experience:
oManage property operations to assure maximum performance and continual improvement in guest services, employee retention, sales/marketing, property appearance, and profit/financial control.
oRecruit, select, orientate, train and manage staff ranging from 5 -25. Focus on employee development, and planned revenue and profit goals.
oResponsible for daily, weekly, and monthly inventories at the front desk. Review and approve property payroll, and other front office paperwork and reports.
oFacilitate lead management processes within the property and complete sales and marketing objectives every week. Develop and maintain rapport with competitive properties; lead sources, clients, etc.
oPrimary focus is on clean, safe affordable lodging, superior customer service. Performed day to day running of operations and reconciliation of all revenues.
oDeveloped contracts for meeting and banquet space; maintained business by renting out banquet halls for any event that needed space. Setup and coordinate event to ensure that event ran smoothly for business to return years on.
Employment History:
Front Desk Manager General Manager
Sheraton - Arlington, TX WoodSpring Suites - Houston, TX
July 2021 to Present April 2016 to August 2019
Front Desk Manager Front Desk Manager
Days Inn - Wichita Falls, TX Hawthorn Suites - Wichita Falls, TX
July 2015 to April 2016 October 2010 to January 2013
Education:
Post University June 2016
Study: Business Management
Degree: Bachelors of Science
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