Mary woodruff

Panama City, FL *****

ad26kb@r.postjobfree.com

+1-850-***-****

As a Customer Service Representative, I utilized my skills and experience to contribute to the overall success of any company I worked for. Answered incoming phone calls, emails, made outgoing calls and followed up on customer questions in a timely and accurate manner; ensured customer satisfaction. Authorized to work in the US for any employer

Work Experience

Housekeeper

self employeed - Panama City, FL

January 2020 to Present

I have several clients houses that I clean as well as offices. Duties are as followed but not limited to;

• Basic house cleaning(sweeping, mopping, vacuuming, dusting)

• Clean kitchens

• Clean bathrooms

• Laundry

• Occasionally organize

• Occasionally run errands for clients

Owner/Operator

Harrison Detail and Pressure Washing - Fountain, FL January 2019 to Present

1. Independently own and operate a successful business 2. Keep good info on customers therefore I'm very familiar with Microsoft word, PowerPoint, presentation, office, etc

3. Handle any and all customer complaints and try to come to a peaceful resolution 4. Manage my schedule in order to have enough time to work in any extra jobs 5. All bookkeeping

Front End Manager

Walmart - Calera, AL

January 2012 to January 2018

1. Maintain a clean work environment

2. Complete shift and day reports

3. Schedule all cashier breaks

4. Make sure cashier's have change if/when needed

5. Help store run as smoothly as possible

6. Help customers with any questions and/or concerns they may have 7. Make sure all registers have the correct amount of money (counting down the till) Cashier

Winn-Dixie - Columbiana, AL

January 2007 to January 2012

• Helped customers find what they are looking for

• Assisted with customer inquiries

• Welcomed customers

• Handled customer complaints and concerns

• Handled cash and credit transactions

• Counted cash drawers

• Stocked merchandise

Education

Freshman in Psychology

Post University - Connecticut

Present

Skills

• Customer service (10+ years)

• Microsoft Word (6 years)

• Cash handling (10+ years)

• Cash management (10+ years)

• Time management (10+ years)

• Time & attendance systems (10+ years)

• Bookkeeping

• Payroll

• Driving

• Human Resources

• Customer service

• Cash handling

• Cash register

• Bookkeeping

• Negotiation

• Human resources

• Cash management

• Housekeeping management

• Front Desk

Assessments

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient February 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Sales skills — Proficient

January 2023

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Retail customer service — Proficient

February 2023

Responding to customer situations in a retail setting Full results: Proficient

Delivery driver — Proficient

February 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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