Patient Care Animal Hospital
Resume:
SARAH ROEH
*********@*****.*** 773-***-**** Tinley Park, IL 60477
Summary
Detail-oriented Specialty and Emergency Hospital Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder focused on driving team collaboration and excellent client service.
Skills
●Issue and conflict resolution
●Team management
●Team building
●Staff training & development
●Candidate pre-screening
●Personnel recruitment
●Policies implementation
●Communication
●MS Office
●Leadership
●Client communications
●Mentoring and coaching
●Workflow and Patient Management
●Payroll management
●Budget management
Experience
VCA Arboretum View Animal Hospital
Hospital Manager
11/2021-Current
VCA Arboretum View Animal Hospital
Hospital Technician Supervisor
10/2019 - 11/2021
●Work directly with Hospital Medical Director to support hospital finances and operations
●Communicate business plans and needs with our regional leadership members
●Review Grand Ledger and P&L to ensure business growth
●Manage on site repairs
●Maintain vendors
●Lead a supervisor team to provide additional support to staff
●Support a rapidly growing staff of over 150 employees
●Lead meetings with multiple departments to discuss growth and maintenance of positive culture within our hospital
●Work directly with our hospital management team to effectively communicate hospital staff needs.
●Schedule and direct meetings with multiple hospital departments to discuss work flow, team development, and training.
●Interview and hire candidates for a variety of positions within our hospital.
●Create training protocols and programs for new hires.
●Monthly scheduling of specialty departments.
●Work with management team to develop long-term solutions in situations of staffing crisis.
●Developed strong relationships with local veterinary technician institutes and programs.
●Work to ensure our hospital is easily communicated with regarding externship opportunities.
●Bi-weekly payroll processing.
VCA Arboretum View Animal Hospital
Lead Specialty Surgery Technician
01/2019 - 10/2019
●Basic nursing and critical care.
●Anesthesia induction and monitoring.
●Scheduling team of technicians.
●Directing case flow.
●Patient care.
●Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
●Mentored team members to succeed and advance within department and company.
VCA Arboretum View Animal Hospital Downers Grove, IL
ER/CC Technician/Technician Supervisor
11/2014 - 02/2018
●Surgical prep.
●Anesthesia monitoring.
●Intubation, IV catheter placements, and critical patient care.
●Directing triage activity.
●Performed CPR.
●Training newly hired technicians and creating training programs.
●Develop CPR wet lab for entire hospital.
●Calculating patient medication dose.
●Use of Abaxis blood analyzers.
●Nasogastric tube placement.
●Performed and taught a variety of advanced venous access skills.
●Developed wet labs in order to help team members develop advanced skill sets.
●Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
●Conducted new hire orientations to provide company information and establish performance requirements.
Banfield Pet Hospital
10/2013 - 11/2014
●Worked directly with the veterinarian on staff during wellness exams.
●Provided phone coverage and front office assistance.
●Prepared lab work.
●Properly used in house laboratory equipment.
●Performed monthly maintenance on in house lab equipment.
●Administration of general anesthesia using a sevoflurane anesthetic unit.
●Trained hospital employees on anesthesia administration and monitoring.
●Performed dental prophylaxis.
●Performed Venipuncture and IV catheter placement.
Scottsdale Animal Clinic
02/2011 - 10/2013
●Worked directly with the veterinarian on staff during wellness exams.
●Provided phone coverage and assumed receptionist responsibilities as needed.
●Prepared lab work.
●Assisted In preparation for AAHA inspection.
●Provided client education.
●Administered general anesthesia using a sevoflurane anesthetic unit.
●Sterilization of surgical equipment.
●Maintaining asepsis during surgical procedures.
●Radiography.
Education and Training
Veterinary Technician Institute At Fox College
Associates in Applied Science
2013
GPA: 3.2, Related course work in animal nursing, emergency medical nursing, clinical laboratory procedures, and clinical skills
References
References Available upon request.
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