Assistant Manager Customer Relations
Resume:
Royce Calliou
ad26jw@r.postjobfree.com
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Strong leader
Operations management
Supervisory skills
Salary structure/compensation analysis
Hiring and training
Complex problem solving
Stable work history
Quick learner
Adaptable
Reliable
Supervision and training
Trustworthy
Work History
12/2023-Present
03/2019 to 08/2023
Assistant Manager
McDonald’s-Edmonton, Alberta
Scheduled and directed staff in daily work assignments to maximize productivity
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
Minimized loss and misuse of equipment through proper restaurant supervision and staff training
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
Developed and maintained exceptional customer service standards
Optimized profits by controlling food, beverage and labor costs on a daily basis
Built sales forecasts and schedules to reflected desired productivity targets
Performed restaurant walk-throughs to gauge timeliness and excellent service quality
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Assistant Manager
Wal-Mart Canada – Whitecourt, Alberta/Edmonton, Alberta
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Reviewed sales and gross profit report to assess company efficiency.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Created employee schedules to align coverage with forecasted demands.
Mentored team members to enhance professional development and accountability in workplace.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
11/2002 to 02/2019
Restaurant Manager
McDonald's – Whitecourt, Alberta
Scheduled and directed staff in daily work assignments to maximize productivity
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
Minimized loss and misuse of equipment through proper restaurant supervision and staff training
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
Developed and maintained exceptional customer service standards
Optimized profits by controlling food, beverage and labor costs on a daily basis
Built sales forecasts and schedules to reflected desired productivity targets
Performed restaurant walk-throughs to gauge timeliness and excellent service quality
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
08/2015 to 03/2016
Manager
Smitty's Restaurant & Lounge – Whitecourt, Alberta
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed and implemented business strategies to achieve business goals and stay competitive.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
03/2003
High School Diploma
St. Joseph School - Whitecourt, Alberta
Accomplishments
I worked for McDonalds for 15 years. It was my first job. I worked my way up from crew person to general manager in 10 years. I was supervisor in 12 months and manager in 18 months. I have attended training classes in which I received a dean list mark. My restaurant won the outstanding restaurant award three times during my tenure. I have also had the privilege of meeting and hosting the CEO of McDonalds.
Highlights
Strong leader
Operations management
Supervisory skills
Salary structure/compensation analysis
Hiring and training
Complex problem solving
Stable work history
Quick learner
Adaptable
Reliable
Supervision and training
Trustworthy
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