United States Dispatch Manager
Resume:
Billy Wallace
Dispatch Manager Fast Furniture Repair
Bradenton, Florida, United States
***************@*****.***
WORK EXPERIENCE
June 2014-December 2023
Dispatch Manager Fast Furniture Repair
Fast Furniture Repair
Ellenton, Florida, United States
• Implemented a new routing software to build cost effective and efficient routes (same software with A&M Supply).
• Organize and schedule daily work orders based on the technician's abilities and geographical area.
• Dispatch 40-50 technicians daily.
• Maintain and create new territories when new clients and technicians comes aboard.
• Monitor on time deliveries
• Resolve customer's concerns/issues in a timely and effective manner. June 2013-June 2014
Logistic/Transportation Manager
A&M Supply
Pinellas Park, Florida, United States
• Implemented a new Routing Optimization Software (TMW Appian DirectRoute/DRTrack) for 10 branches on the East coast.
• Responsible for performing efficient and effective dynamic routes for forty five tractor trailers on a next day delivery business model.
• Interrogated Teletrac through a XML gateway for real time tracking, customization reporting, Street-level, turn-by-turn driving directions.
• Very knowledgeable in DOT policies and procedures.
• Involved in decisions on leasing, purchasing and 3PL transportation. October 2004-June 2013
Eastern Region Logistic Supervisor
Apria Healthcare
Tampa, Florida, United States
• Responsible for performing all Roadnet and MobileCast routing and dispatching. Ensuring all same day deliveries up to 1500 work orders a day are dispatched according to logistic policies and procedures.
• Supervise 40 employees (routers and dispatchers) which cover the Eastern coast and some of the Plains states. Oversee 550 technicians and respiratory therapist on a daily basis.
• Assisted corporate trainers 4/4/12 to 8/3/12 to train new employees for new corporate initiatives.
• Coordinates with Division and Region management on all action plans that would ensure driver compliance with targeted financial objectives.
• Focus on analyzing, tracking and trending performances with reports available in UPS-LT. Identify areas for improvements and work with the branches to reduce overtime and non-essential same day order volume. Educate branches, technicians and respiratory therapist that are lacking in understanding of the logistics processes so improvements in operations are seen.
November 2003-October 2004
Sales Consultant
Olathe Toyota
Olathe, Kansas, United States
• Explain and demonstrate product features and configurations of vehicles that best suit a consumer's transportation needs.
• Ability to make cold calls & generate new sales revenue growth.
• Retain existing business through effective communication, follow-through, and skillful presentation of Toyota products.
• Selected as the March, July, and August 2004 sales leader of the month. April 2001-November 2003
Chief, Supply Ops
Marine Corps
Kansas City, Missouri, United States
• Affect all purchases, conducting follow-ups, ensuring receipt and storage of all items. Maintain automated property accountability system with assets valued over $1.8 million.
• Maintain warehouse consisting of over 200 line items of individual and organizational Equipment (i.e. military vehicles and tactical equipment).
• Supervise all performance level employees.
• Director of organization's anti-drug abuse program.
• Counsel and evaluate all subordinates on work performance on a quarterly basis or as needed. June 1998-March 2001
Chief, Logistics
Marine Corps
Kansas City, Missouri, United States
• Appointed as a contracting officer for the Marine Corps with limits to purchase up to 25K in the open market, and maximum order limitation of 100K off the General Services Administration schedules.
• Executed purchase orders and blanket purchase agreements in excess of $50K per month with variety of venders. Purchased commodities consisting of office furniture, incentive items for potential recruits, gym equipment, and miscellaneous supplies in support of the recruiting mission.
• Enhanced the supply chain by researching new vendors and negotiating for best price and quality.
• Managed the organization's material return process in excess of $50K.
• Conducted site inspections on purchasing and contracting in compliance with the Federal Acquisition Regulations on recruiting logistics organizations throughout 11 Midwest states.
• Conducted on-site inventories utilizing bar coding equipment.
• Prepared and implemented new policies and procedures aimed at improving funds/equipment accountability and credit card transactions.
• Organized the logistics for speaking engagements and seminars.
• Entrusted with secret security clearance.
EDUCATION
-2000
Associate in Arts
Columbia College
United States
Associate in Arts; Columbia College, Missouri, 2000 SKILLS
Dispatch Dispatching Furniture Repair ERP Logistics Buying/Procurement Purchasing Federal Acquisition Federal Acquisition Regulations Purchase Orders Inventory Inventory Control Supply Chain UPS Optimization Real Time Operations Coding GUI XML AS400 Graphical User Interface Mappoint Enterprise Resource Planning Excel Microsoft Outlook Outlook Microsoft Word WORD Leasing Credit Card Commodities Articulate Fast Learner DOT Employee Performance Employee Resource Group Team Building Healthcare Sales Consultant Sales Revenue Inspections Recruiting Maintenance Time Management Time Tracking Logistics Management People Management Logistics Processes Maintain Compliance Process Improvement Sales Follow Through Product Demonstration Communication Skills Substance Abuse Property Maintenance Warehousing Military Performance Management Card Processing Federal Acquisition Regulations (FAR) Policy Implementation Procedure Implementation Returns Processing Vendor/Supplier Selection Vendor/Supplier Evaluation Organizational Development/Management Negotiation Skills Seminars Organizational Skills Purchasing/Procurement
HONORS & AWARDS
Awarded five Navy Commendation Medals for accomplishments Awarded three Navy Achievement Medals for accomplishments Awarded seven Good Conduct Medals for accomplishments LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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