PROFESSIONAL EXPERIENCES
SCORE MIDDLE GEORGIA, Macon, GA Oct 2021- Present
Nonprofit Organization
Mentor
Provide expertise & practical “know-how” from years of experience in the field.
Help optimize business plans and help solve common business issues.
Troubleshoot new strategies & ideas with client.
Offer proven business tools including training, webinars, online workshops, courses on demand, and a library of online resources.
Become your trusted small business consultant.
BUTTS COUNTY BOARD OF COMMISSIONERS, Jackson, GA Feb 2014-Jan 2021
A local Government Office
Business Services Coordinator
Assisted public walk-in customers and contractors with inquiries daily
Managed over 300 Business and Alcohol Licenses
Worked closely with the Building Inspectors and Zoning Administrator
Scheduled inspections in Accela and Laserfiche
Processed payroll hours in Edmund’s software
Created reports submitted to the Finance Department from permit and license fees
Issued residence and business Certificate of Occupancy
Notarized public documents, researched, and filled open record requests
Created employee and alcohol server ID badges with Bartender Software
Ordered and managed office supply inventory
Contacted electrical power companies for release approval
BUTTS COUNTY BOARD OF COMMISSIONERS, Jackson, GA
A local Government Office
Administrative Assistant
Greeted customers and operated multi-line phone system
Issued permits and licenses
Distribute in-coming mail
Notarized documents
Processed business license
Scanned and posted budget invoices in Laserfiche
Receipted money from various departments
TOYSRUS – Virtual, Wayne, NJ (contract) Nov 2012- Jun 2013
A leading brand name baby products and toy company
Guest Relations Agent
Averaged less than 5 minutes resolving guest issues online
Increased guests’ awareness of products and policy
Operated CRM systems and on online chat
Researched and resolved guest issues
Escalated complaints to corporate
COLLIER TAX SERVICES, Jackson, GA Jan 1999-Apr 2013
A private owned income tax preparation service Office Assistant – (seasonally part-time)
Initiated client orientation review
Scheduled appointments for 700 customers Drake accounting software
Ordered and managed office supplies
Prepared outgoing and mail pick up tasks
Made bank deposit drops
Created company forms and letterhead
PAXEN LEARNING, Griffin, GA May 2011-Dec 2012
A non-profit youth support organization
Instructor
Maintained Work Prep case management for 30 teen aged youth participants
Instructed Butts County participants in a classroom setting
Organized workshops and new participant orientation
Processed participants’ payroll
Delivered pay checks to participants on work sites
Traveled between Butts, Pike, Coweta counties recruiting participants
Administered employer orientation
Planned outreach events for summer works experience
JACKSON ELEMENTARY SCHOOL, Jackson, GA Dec 2010-Jan 2012
Public Elementary School
Paraprofessional-Certified
Assisted lead kindergarten teacher with classroom instructional teaching
Substituted in absence of lead teacher among K-5 grades
Implemented intervention torturing techniques to 4th and 5th grade students
U.S. CENSUS BUREAU, Stockbridge, GA (contract) Apr 2010- Jul 2010
Federal Statistical System
Enumerator (contract)
Traveled among 4 counties locating residence on map spots
Solicited door to door interview gathering residential information
Recorded 1,024 census respondent’s data
Performed administrative duties
WORKFORCE DEVELOPMENT CORP, Griffin, GA Mar 2007-Sep 2008
A non-profit Governmental agency that provides resources to sustain employment
Career Facilitator and Youth Counselor
Managed case load of 50 participants among Butts, Pike, and Lamar counties
Processed payroll and delivered pay checks to participants on work sites
Initiated individual employment plan
Assessed and determined training recommendations and referrals
Processed new intake and orientation eligibility forms
EDUCATION
BLS - Organizational Communication & Public Relations - Mercer University 2004 Human Services Minor - Mercer University, McDonough, GA
M.Ed -Education, Strayer University, Morrow, GA 2009
ADDITIONAL TRAINING
Certified SCORE Volunteer Mentor 2021-Present
Ignite Small Business Academy 2021
Defensive Driving Course 2018
Leadership Butts 2017
UGA - Planning & Zoning Workshop 2016, 2017
Urban League - Job Readiness Certification 2013
Freight Broker Career – Certification 2015
Family Counseling Training 2009
Vocation Rehabilitation Training Workshop, Goodwill 2008
Work Ready Career Training, Silver Certification 2008
Workforce Innovation Training Workshop 2007