Customer Service Criminal Justice

KENYA WATSON

Henderson, NC ***** 252-***-**** ***************@*****.***

Summary

Experienced Telecommunicator with a proven track record in providing emergency and nonemergency services, mediating high-pressure situations, and coordinating emergency response. Accomplished Lead Key Holder with comprehensive retail management skills and a commitment to exceptional customer service. Previous roles as an Intern in the field of Criminal Justice and a Health Care Technician contribute to a well-rounded skill set for diverse professional environments.

Skills

Emergency Response

Crisis Mediation

Customer Service

Dispatch Operations

Problem Resolution

Retail Management

Cash Handling

Team Leadership

Operations Oversight

Proficiency in Microsoft Office

Criminal Justice

Medical Procedure Monitoring

Appointment Scheduling

Confidentiality Compliance

Experience

Telecommunicator 02/2017 to Current

Vance County 911

Responds to emergency and nonemergency calls, gathering critical details to assess the nature of the situation.

Records and maintains accurate information, including caller details and incident specifics.

Dispatches emergency units efficiently, demonstrating the ability to handle high-pressure situations.

Provides counseling and support to callers until emergency services arrive.

Lead Key Holder 08/2015 to Current

Dollar General Henderson, NC

Delivers excellent customer service by assisting customers throughout the store and at checkout.

Manages nightly deposits, conducts merchandise scanning, and assists vendors.

Analyzes and resolves work-related issues, supporting workers in effective problem-solving.

Assists in overseeing store operations, responsible for opening/closing procedures.

Intern 01/2022 to 04/2022

NC Raleigh, NC

Rotates through various operations, gaining exposure to Criminal Justice programs.

Collaborates with agencies such as Alcohol Law Enforcement, Community Corrections, and State Highway Patrol.

Acquires hands-on experience in public safety, contributing to a well-rounded understanding of law enforcement.

Health Care Technician 03/2008 to 03/2017

Murdoch Center Butner, NC

Delivers compassionate patient care to individuals with mental disorders and disabilities.

Monitors patient vital signs during medical procedures, promptly reporting any complications.

Upholds patient confidentiality and ensures compliance with federal and facility policies.

Demonstrates dedication to maintaining a safe and supportive healthcare environment.

Education and Training

Bachelor of Science: Criminal Justice 05/2022

North Carolina Central University Durham, NC

Certificate: Medical Assistant 01/2004

Institute of Allied Health and Commerce Memphis, TN

Coursework in Policing and Correctional

Coursework in Medical Assisting

Accomplishments

Basic Life Support (Certified)

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