SKILLS

EXPERIENCE

Nicole Magee

225-***-**** ad26j7@r.postjobfree.com Baton Rouge, Louisiana 70820

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

• Dispatching Non-Emergency • Administrative Assistant

• Customer Service Relationship • Clerical Support

• O ce Administration • Patient Data Identi cation DISPATCHER

Verida

Baton Rouge, LOUISIANA

February 2017 - Present

• Excelled in multitasking to manage a high call volume with professionalism and e ciency. Answer phones for Medicard eligible requests for non-emergency discharges, ride requests, customer inquiries, questions, complaints and dispatch estimated time of arrivals.

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• Pro ciently used computer systems for data entry, tracking, and managing of driver information.

• Communicated clearly and concisely to reduce errors and provide complete dispatch data. Make outbound calls for the purpose of con rming and rescheduling appointments according to protocol and other special projects.

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• HIPAA Privacy Notice Acknowledgements

• Greet patients, answer questions promptly and in a courteous, helpful manner.

• Adhere to patients' right to privacy and con dentiality.

• Provides information for providers, along with projected service times.

• Organize, plans, and optimizes daily trip route assignments in a cost e fective and e cient manner.

• Windows, Excel, Word, Power Point

• Chat Customer Service, Email Customer Service, Call Center and Remote Virtual Work

• Excellent written communication skills

• Demonstrated excellent customer service skills

• Demonstrated detail-oriented, organized, and self- motivated OFFICE MANAGEMENT

LA Floor Care

Baton Rouge, LOUISIANA

June 2006 - October 2017

Managed day-to-day operations of the o ce, such as ordering supplies, maintaining equipment and managing calendars.

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• Responded to customer inquiries via phone or email in a professional manner. EDUCATION

• Maintained con dential records relating to personnel matters.

• Employee Coaching and Training

• Conducting Performance Review

• Interview and Hiring Process

• Inventory (Shrink Control, Sales, and Collection

• Customer Service Representative and General Clerical

• Windows, Excel, Word, Power Point, and Chat Customer Service

• Excellent written communication skills

• Demonstrated excellent customer service skills

• Demonstrated detail-oriented, organized, and self- motivated FEC COORDINATOR, INFIELD COORDINATOR, AND KEY

HOLD

TJ Maxx

Denham Spring, LA

October 2014 - November 2016

• Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.

• Responded to telephone calls and emails from customers or clients to answer questions or resolve problems. Communicated e fectively with internal sta f members as well as external vendors to resolve issues quickly and e ciently.

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• FEC Coordinator (Front End Coordinator)

• In eld Coordinator (Women's Sales Floor)

• Cash O ce and Key Holder (Open and Closing the store.

• Responsible for establishing and executing merchandising plans and priorities.

• Ensures fresh ow of merchandise from backroom to sales oor. Ensures execution and maintenance of all merchandising standards (e.g., sizing, categorizing, signing, no tickets, mismates, damages, recovery, directives and plan-grams).

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• Leads by example, providing prompt and courteous customer service.

• Communicates e fectively with Management and store associates.

• Trains store associates on proper merchandising procedures and markdowns. HIGH SCHOOL DIPLOMA

McKinley High School, Baton Rouge, LA

May 1990

COMPLETED COURSEWORK TOWARDS

BACHELOR OF SCIENCE (B.S.) IN BUSINESS MANAGEMENT

Northwestern State University of Louisiana, Natchitoches, LA, US

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