SUSAN SNYDER

Reading, PA ***** 610-***-**** ad26iu@r.postjobfree.com WWW: Bold Profile

Professional Summary

Energetic Project Leader with a 20 year background in Stakeholder Management, Global Compliance, Data Analytics & Risk Assessment. Talented in coordinating internal and external resources for the flawless execution of special projects. Adept in monitoring compliance & performance by utilizing appropriate tools and techniques. Exceptional analytic skills with the ability to work with large data sets and provide clear insights to stakeholders and senior leaders. Skills

Change Management

Communications

Compliance Training

Data Analytics

Leadership Skills

Leadership Skills

Risk Analysis

Stakeholder Management

Strategic Project Planning

Technical Expertise

Work History

PERFORMANCE ANALYTICS PROJECT LEAD 01/2015 to 01/2023 Pfizer - Analytics & Reporting – Collegeville, PA

Accountable for the accurate data collection, modeling, analysis, and data reporting for all Pfizer clinical trial programs. Responsible for the maintenance of the quality and compliance standards, dashboards, checklists, report templates, and processes. Point person outlining the collaboration between the technical team, clinical, compliance and analytics to prioritize system enhancements, automate dashboards, and develop training solutions. Facilitator for vendor strategy meetings addressing scope, project timelines, and deliverables. Notable Accomplishments:

Developed more than 50 quality/ compliance metrics, and business analyses for Key Performance Indicators (KPIs) focusing on quality, speed, and cost. Managed successful rollout & maintenance of the new Master Service Agreement performance metrics; coordinating with senior leaders on vendor data, interpretation & problem resolution for study specific delays.

Spearheaded the rollout and communication strategy for the DnA Control Towers (Quality, Diversity, CDMS, Enrollment and Study Management & Monitoring) used by study teams to increase efficiency of data to positively impact study performance. Managed the successful development and rollout of the Study Training Compliance Dashboard providing study teams direct access to the Protocol Specific and GCP training compliance data.

Streamlined processes and reduced duplication with Business Process Owner Service Agreement and Quality Metric Blueprints.

Launched the R&D metrics and analytics dashboard on training and quality indicators of regulatory compliance with GCP and GxP standards.

Conducted the analyses for notable large data projects identifying gaps and recommending remediation activities while providing meaningful insights for stakeholders and senior leaders. TRAINING & EDUCATION PROJECT LEAD 01/2012 to 01/2015 Pfizer - SOP & Training – Collegeville, PA

Accountable for the course development, training strategies, and e-learning modules for online and ILT learning for the GPD organization. Responsible for the management of the corporate training compliance and curricula review processes, communication with business units, scheduling, learning strategies, and corrective action plans for global clinical development and medical affairs organizations.

Notable Accomplishments:

Implemented e-learning module responsible for enhancing vendor management and customer engagement process.

Launched global customer engagement program resource center website that improved patient safety compliance.

Developed and Launched the updated Integrated SkillSoft Training Database for Global Product Development organization.

Improved clinical outcomes with rollout of ECTD/EQDD resource website and propelled training initiative.

PRODUCT SALES LEAD 01/2009 to 01/2011

Johnson & Johnson - Depuy Sales Division – Leesport, PA Responsible for the training and sales of surgeons and staff engaged in the utilization of the Depuy Orthopedic surgical product line including 12 hospital systems across eastern Pennsylvania. Accountable for the implementation of product improvements and the achievement of sales goals.

Notable Accomplishments:

Planned and executed the highest number of field activities in the state (speaker programs, advisory boards) driving brand awareness and sales. Built strong client relationships and provided high value-adding services, resulting in increased territory market share.

Developed the Depuy Saw Bones Lab playbook to outline the process and documentation needed for the compliant training of physicians and staff. PRODUCT ACCOUNT MANAGER 01/2007 to 01/2009

Quest Diagnostics – Horsham, Pa

SENIOR SALES REPRESENTATIVE 01/2000 to 01/2007

Johnson & Johnson, Ortho-McNeil Pharmaceuticals – New Brunswick, NJ PRODUCT MANAGER 01/1993 to 11/1997

McKesson Specialty Health – Malvern, PA

Education

Bachelor of Arts: Political Science

Temple University - Philadelphia, PA

Professional Development

Advanced Microsoft Project

Accelerating Implementation Methodology (AIM)

Instructional Design

J & J Management Development Program

Highly Effective Presentation Skills

Project Management Institute (PMI) PMP Boot Camp Certification Training 10/2022 Coach Training Alliance (CTA) Certified Organizational Coaching Program - 10/2023 Software & Applications

Alteryx

Business Objects

Microsoft Office

Microsoft Project

Microsoft Teams

SharePoint

Spotfire

SumTotal (LMS)

Survey Monkey

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