Dr.Eunice Colon

240-***-**** - ad26in@r.postjobfree.com

SUMMARY:

• Results-driven Business Analyst with 12+ years of expertise implementing and managing complex, multi-system initiatives and IT projects who is looking to continue their forward growth in areas such as Business Analysis, Process and Project Management.

• Reputation for adept leadership and knowledge of business-to-IT workflow analysis, risk mitigation, as well as successfully establishing rapport with clients, key stakeholders and project teams including developers, network, DBAs, incident response, security analysts and risk and compliance.

• Demonstrated ability to manage vendor relationships, create pragmatic IT strategies, formulate implementation plans, track project milestones and deliverables, and connect business requirements to IT needs throughout all phases of the System Development Life Cycle (SDLC) into production and perform continuous monitoring.

• Experience using Agile and Sprints, process maps, and Six Sigma methodologies.

• Self-motivated and detail oriented. Public Trust Clearance EDUCATION & CERTIFICATIONS:

• Walden University: Doctor of Business Administration 2022

• Strayer University: MBA, Concentration: Management & Entrepreneurship, 2010

• CSM (Certified ScrumMaster) & Lean Six Sigma Certified TECHNICAL PROFICIENCIES & CERTIFICATION:

• Expertise with all Windows operating systems, Vista, XP, Mac OS.

• Hands on experience with SharePoint 2008, 2010, 2016.

• Experience with requirements management tools e.g., Azure Dev Ops, JIRA, ALM, RequisitePro and DOORS.

• Knowledge of Salesforce, ServiceNow HRSD, ServiceNow Agile, Workday HCM, Planview, Adobe Illustrator.

• Strong experience working with Microsoft Office Suite (Office 0365, OneNote, Skype for Business, PowerPoint, Excel, Word, Access, Outlook, Publisher; MS Visio), Confluence.

• Broad knowledge of the IT function and how IT enables the business through effective strategic planning, governance, Business Continuity Planning, and management discipline. PROFESSIONAL EXPERIENCE:

Infojini, MD 09/23- Present

Sr. Business Analyst/Product Owner at Maryland Department of Transportation-SHA

• Partner with stakeholders across SHA business units to Interpret business needs and transform high-level business goals into detailed user stories and acceptance criteria.

• Collaborate with cross-functional teams to design and implement new Workday features, ensuring alignment with HR strategies and business goals.

• Work closely with stakeholders, customers, and internal teams to gather and prioritize product requirements

• Provide technical support for Workday HCM users, troubleshooting issues, and resolving system-related problems.

• Collaborate with appropriate stakeholders to monitor, report, and resolve issues via Azure DevOps (ADO).

• Lead and assist business and technical teams to develop and/or modify processes to resolve moderate to complex business issues.

• Coordinates assigned projects from concept through implementation. Prioritize and manage product backlog.

• Flexibility to adapt to change and willingness to learn and develop new skill sets as applicable.

• Foster effective communication and collaboration among team members to drive successful product development

TechWish, McLean VA 05/22- 08/23

Technology Product Analyst/Business Analyst at Navy Federal Credit Union

• Elicit and document functional and non-functional requirements using variety of techniques, including interviews, document analysis, storyboards, use cases, scenarios, and diagramming

• Partner with business and technology product stakeholders to understand business requirements, define success criteria for products, and align features to the product roadmap and strategic initiatives

• Supports the business unit on their product development efforts to deliver meaningful and desirable new features to our members and employees to gain and retain a competitive advantage

• Excellent communication skills; comfortable leading sessions and presenting findings to all levels of the organization

• Lead SCRUM meetings when needed and help identify blockers and solutions.

• Present requirements using alternative views, such as epics/features/stories/product backlog items, models, diagrams, prototypes, or scenarios, to facilitate communication to the project / product team

• Tracks and manages requirements status and changes throughout project / product lifecycle via board/backlog management and maintenance in Azure DevOps.

• Creates and communicates artifacts translating business needs into executable requirements.

• Continuous refinement and prioritization of product backlogs consisting of Epics, Features, Stories, Non- Functional Requirements, and Defects organized on the product board

• Create product backlog items and lead backlog grooming sessions.

• Manage product backlog items into sprints based on prioritization and alignment to the product roadmap

• Collaborate with third-party vendors to understand system features and capabilities Beacon Hill, Rockville MD 10/21- 05/22

Sr. Business Analyst/Scrum Master “contractor” at General Dynamics Information Technology

• Provide software expertise to support the U.S. Department of Transportation (DOT), Pipeline and Hazardous Materials and Safety Administration in the maintenance and modernization of 10 key applications (mostly Java and SQL). The applications reside in the Amazon GovCloud.

• Manage small to medium-sized projects/initiatives from end-to-end, including requirements gathering, client coordination, content development, peer review/quality assurance, and deliverable development and presentation.

• Responsible for managing and overseeing scrum and development team and assigning task.

• Act as a buffer between the scrum team and product owner to maintain a safe working environment for the team and helping with conflict resolution.

• Utilize JIRA as the primary tool to create epics, user stories, tasks, sub tasks and other relevant JIRA issue types.

• Decomposed high level requirements from the customer into detailed user stories to support developers/sprint planning.

SAIC, Reston VA 10/18-08/21

Business Process Analyst, Principal “Contractor” @ DOT on NATSS Program

• Provided software expertise to support the U.S. Department of Transportation (DOT) in the maintenance and modernization of 30 key legacy applications (mostly Java and SQL). The applications resided in the Amazon GovCloud.

• Responsible for gathering the system requirements from the customer with sufficient details they utilized to support development, implementation and testing later in the development lifecycle.

• Decomposed high level requirements from the customer into detailed user stories to support developers/sprint planning.

• Provided expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.

• Provide technical support for Workday HCM users, troubleshooting issues, and resolving problems.

• Conducted analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks.

• Planned and implemented process improvements, including future state design, change management, and transition planning.

• Interfaced between systems architects/programmers and users located in a specialized area to ensure that information technology designs met the needs of the end users within an organization. Common Securitization Securities, Bethesda, MD 02/18-10/18 Sr. Business Analyst

• Elicits and documents functional and non-functional requirements using variety of techniques, including interviews, document analysis, storyboards, use cases, scenarios, and diagramming.

• Planned, managed, and executed various integration testing activities with internal and external counterparts.

• Developed metrics and dashboards to communicate status, dependencies, and risks of various testing activities.

• Gathered information at front end to determine project parameters and specifications, and to budget human, financial and other resources. Perform Defect management in Service Now (SNOW) database.

• Used Remedy to monitor all defect tickets in the Defect Support queues and work with multiply functional groups across the organization to manage defects and provide defect status.

• Partnered with Business & Technology peers across the organization in understanding specific business issue

• Communicated with Agile delivery teams, operation teams, and multiple stakeholders across the project.

• Collaborate with HR and other stakeholders to understand business requirements and translate them into Workday configurations.

• Maintained IT Governance process documents as well as all other IT Governance content such as templates, checklists, etc. as needed to support business operations. Compugain, Reston VA, “Contractor” at LEIDOS 01/17-01/18 Sr Business Process Analyst

• Supported the Finance Division program and project management teams as a member of the Operational Change Management team.

• Technical expertise in Prism site design, administration, and configuration as well as hands-on experience with SharePoint 2010 to SharePoint 2013 migration.

• Compiled, assessed, and summarized complex information using Tableau and Microsoft Excel.

• Worked with high level executive customers, stakeholders, and IT Department to guide them through content migration preparation and execution activities in addition to finding the best way to design new processes and solve process-related problems.

• Experience in developing change management plans, reports, processes, and reference materials. OCM experience for large system implementation (Costpoint, Deltek).

• Lead and administered the Finance Division training based on needs analysis and lessons learned to define training strategy, approach, and delivery methods.

• Managed process changes and led process redesign workshops

• Assisted divisions in organizing and mapping existing PRISM content into new PRISM sites and libraries.

• Captured training requirements, created training mockups, and executed training administration activities.

• Developed change management plans, reports, processes, and reference materials SalientCRGT, Fairfax VA- “Contractor at FDA” 03/16 - 01/17 Sr. Business Analyst

• Project Lead Analyst on CVM Corporate Database Portal (CDP) Redesign with Food and Drug Administration

(FDA) Office of Veterinary Medicine.

• New software development project to provide redesign of existing Oracle Forms based application with Java based web application, that also integrates current manually intensive process, to provide a seamless mechanical user experience.

• Managed all aspects of operations, handled tasks such as delivering high quality requirements, created, and monitored project artifacts such as System Requirement Document, Memorandum of Understanding (MOU), Service Level Agreements (SLA) and Concept of Operations. iTechAG, Reston VA- “Contractor at CSC” 06/15 - 02/16 Change Management Business Analyst

• Managed a team of three Jr. Analysts and delivered the latest generation of the CSC innovative business tool set

– CSC My Work Style for 65K+ globally located users.

• The CSC My-Work-Style Product is a collaboration solution delivery mechanism that leverages the customers’ existing network and systems management portfolio to deliver Microsoft Exchange Online, Skype for Business

(hybrid or online), and Office 365.

• Created data visualization solutions utilizing Tableau to improve business processes.

• Created IT security-based documentation including SSP and contingency plans following the NIST Risk Management Framework including 800-38 and 800-53.

• Fostered excellent client relations through enhanced customer service interaction and timely reconciliation of issues and risks resulting in a 45% increase in customer service ratings. Fannie Mae, Washington, DC 01/12 - 01/15

Business Analyst/Financial Analyst (Making Home Affordable Program

• Developed, managed, and executed all phases of requirement gathering, including analysis of business processes, requirement and design documentation, and collaboration with both the business customers and IT development teams.

• Effectively perform the MHA Program Administrator obligations set forth by the FAA in support of the US Treasury and performing duties within Treasury approved budget.

• Applied Project and Business Analysis best practices (such as PMBOK & BABOK).

• Drove servicers to increase adoption of all MHA programs and performed optimally by ensuring right questions are asked to better understand their process and provide any clarity regarding the MHA program.

• Participated in risk assessments to re-evaluate sensitivity of the system, risks to resolve POAM issues. TEK Systems. Baltimore, MD- “Contractor at Recorded Books” 08/11 - 05/12 Business Analyst

• As a lead on one of the work streams, met with business units and stakeholders within the Operations group, the Sales and Marketing group and Title Management group to develop and maintain a thorough knowledge of business processes supported by software systems/products.

• Developed project plans, prioritized tasks and identified/documented business needs. SRA International, Inc., Fairfax, VA- “Contractor at NIH” 09/08 - 07/11 Business Operations Analyst

• Design, develop, and maintain business intelligence dashboards that provide executives with real-time insights into company operations and KPIs

• As the Sr Analyst for the Executive Dashboard Project, managed a team of 2 Business Analysts.

• Fostered excellent client relations through enhanced customer service interaction and timely reconciliation of issues and risks resulting in a 35% increase in customer service ratings. Freddie Mac, McLean, VA 02/03 - 04/08

Business Analyst

• Super User for the Project Portfolio Management (PPM) tool analyzed and evaluated business systems and user needs, and documented customer requirements while assigning users to projects and tasks to manage and streamline workflow. Performed application configuration, testing and evaluation ensuring quality, consistency, and customer satisfaction.

Additional Experience Available Upon Request

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