C* - Public

VANESSA C. NGENO

ad26ig@r.postjobfree.com

+1-516-***-****

LinkedIn: www.linkedin.com/in/vanessa-ng-eno-048391180/ Portfolio: github.com/vngeno

Personal Statement

Data Analyst with proficient knowledge in interpreting and analyzing data for driving business solutions. Excellent understanding of business operations and analytics tools for effective analysis of data.

Highlighted Projects

Data Scientist, Hypothyroidism Prediction Model (Moringa School Project) URL: https//github.com/vngeno

The objective of this project was to predict whether a patient’s symptoms indicate that the patient has hypothyroidism or not.

● Random Forest Classifier was used to check on feature importance and show which top symptoms in a patient would tell that the patient has hypothyroidism.

● To achieve my objectives, I did Exploratory Data Analysis, after modeling, I applied confusion matrix metric to check on accuracy of the model. Technical Tools

Qlik Sense, Tableau, SQL, Python

Technical Skills

Data cleaning, Data Visualization, Data Analytics, Machine learning, Performance tracking, Growth Analysis, Forecasting, Data Mining, Business Insights. Work Experience

Data Analytics Partner – Safaricom PLC

September 2023 – January 2024

Responsibilities:

• Generate accurate reports as per set timelines.

• Provide analysis of performance and generate useful insights to drive decision making.

• Provide and manage efficient feedback mechanisms from users of reports and available MIS Platforms

• Drive the automation of daily routine reports in section.

• Sit in Projects to ensure Experience reporting requirements are met before go-live of new Systems, products, processes & services.

• Follow up on faster resolution of downtimes affecting Experience Reporting and overall Customer Experience

• Interrogate data to confirm accuracy and completeness from the various data source.

• Drive efficiency in reporting by periodically improving on data retrieval and storage.

• Ensure adherence to data governance and privacy regulatory requirement.

• Liaison with the rest of business to get the necessary data for analytical purposes. C1 - Public

• Run projects geared towards innovating overall experience reporting sphere Regional Business Intelligence Lead – Safaricom PLC January 2023 – September 2023

Responsibilities:

• Mine data from the database, clean the data, analyze then give insights and recommendations.

• Co-ordinate and work with territory business leads to identify pain areas in the business and create a plan for recovery.

• Performance tracking and analyze growth to show how the business sits economically.

• Successfully automate reports onto Qlik Sense using SQL scripts to shorten analysis time.

• Formulate business projections or targets to assist in budget allocation and predict growth.

• Attend market visits to get one-on-one feedback on customer experience, provide product knowledge and use the information to work out appropriate, customer satisfaction driven insights. Business Performance Analyst – Safaricom PLC

July 2022 – December 2022

Responsibilities:

• Mine data from Qlik Sense and prepare (validate, aggregate) the data for updating the weekly flash report.

• Accurately update weekly flash report and ensure all data is saved on shared folders.

• Provide commentaries on the underlying performance with consultation with stakeholders.

• Initiate flash report automation as first automation project in role and provide weekly update on status.

• Periodic Statistical Analysis on data points to unpack relationships between data sets. Experience Reporting Analyst – Safaricom PLC

June 2022 – July 2022

Responsibilities:

• Analyze and report on daily agent statistics

• Development of dashboards using Qlik Sense

Customer Experience Executive – Safaricom PLC

October 2016 – May 2022

Responsibilities:

• Respond to customer requests for products, services, and company information.

• Provide customers with product and service information by clearly explaining procedures; answering questions; providing information.

• Investigate and resolve customer inquiries and complaints quickly. Academic Qualification

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Yeshiva University

MSc Data Analytics & Visualization, January 2023 - Present Moringa School

Data Science Certificate, April 2021- October 2021 Jomo Kenyatta University of Agriculture and Technology BSc Actuarial Science (Hons), May 2011– November 2015

● 2nd Class Honors, Lower Division

Our Lady of Lourdes Girls’ High School

High School Diploma, January 2007– November 2010

Certification: Kenya National Examination (KCSE)

● B+

References

Allan Muchugure Charles Mbogo Kabaiku

Senior Manager – Customer Experience Senior Manager – Business Performance Safaricom PLC Safaricom PLC

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