Diandra Cunniff

ad26h4@r.postjobfree.com 631-***-**** Port Jefferson Station, NY 11776

Professional Summary

Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Core Qualifications

·Multi-Line Telephone Skills

·Business Operations Understanding

·Courteous and Professional

·Appointment Scheduling

·Attention to Detail

·Documentation and Reporting

·Multitasking and Prioritization

·Billing and Coding

Experience

Recreational Gymnastics Coach / Director- Gold Medal Gymnastics (Centereach, Garden City, Rocky Point, NY) 2010-2015, 2016-2017

Recreational/ Team Gymnastics Coach -Apex Gymnastics (St. James) 2017-2022.

Front Desk Agent - Danfords Hotel And Marina (Port Jefferson, NY )

August 2012-2016, 2017-2019, 2022-2023

·Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

·Completed end-of-day reporting and balanced registers to maintain financial accuracy.

·Posted charges, updated accounts and issued bills to departing guests.

·Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

·Coordinated with internal departments to handle wide range of guest needs.

·Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

·Stayed current on local attractions and special events to help guests with entertainment options.

Customer Service Representative - Better Living Now (Hauppauge, NY )

December 2022 - April 2023

·De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

·Assisted customers with making payments or establishing payment plans to bring accounts current.

·Made outbound calls to obtain account information.

·Mentored new employees on procedures and policies to maximize team performance.

Receptionist Assistant - Save A Pet (Port Jefferson, NY )

January 2021 - February 2022

·Displayed professional standards at reception desk to impress visitors.

·Maintained office supply inventory and placed orders to meet demand.

·Coordinated appointment calendar and balanced schedules to promote optimal productivity.

·Input new documents, expenses and orders into system for timely recordkeeping.

·Managed office cleaning and sanitizing to comply with infection control protocols.

·Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.

·Stayed on top of laundry, sweeping and disinfection protocols.

·Monitored safety of every animal to prevent injuries from other animals or environmental hazards.

·Prepared food to meet needs of animals under care with appropriate meals.

·Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.

·Treated superficial wounds and called in veterinarian assistance for more complex concerns.

Receptionist - Animal Health And Wellness Center (East Setauket, NY )

January 2018 - December 2021

·Scheduled and confirmed appointments.

·Answered and directed incoming calls using multi-line telephone system.

·Worked with clients to processes all financial transactions.

·Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.

·Straightened up waiting room to maintain neat and organized space.

·Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Education

High School Diploma

June 2010

Newfield High School, Selden, NY

Some College (No Degree)

Elmira College, Elmira, NY

Some College (No Degree)

Suffolk County Community College, Selden, NY

Contact this candidate